Consultus Care & Nursing

17 London Road, Tonbridge TN10 3AB
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9.8 73 Reviews
  • Consultus Care & Nursing, Tonbridge
Since 1962 Consultus Care and Nursing has been a trusted, highly regarded, nationwide provider of exceptional live-in care and nursing care at home. With a reputation for providing high-quality homecare, the established service is highly rated by clients who the team enable to live well, in the comfort of their own homes.  

With a diverse range of live-in care services, they ensure that individuals can remain in their homes throughout their later years, eliminating the need to ever move into a care or nursing home.  Families gain peace of mind knowing their loved one receives the very best care in the place they love most. 

From companionship, to supporting complex conditions, through to nursing and end-of-life care, they can support you and your family throughout your journey.  Everything they do is driven by their passion to provide a quality service that makes a true difference to their clients’ lives, whilst enhancing independence and enriching well-being. 

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Care Provided by Consultus Care & Nursing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Consultus Care & Nursing Ltd
  • Person in charge
  • Laura Cooper (Operations Manager)

Funding & Fees Guide for Consultus Care & Nursing

  • Prices

  • Across both our live-in care services, our teams will assess the needs of the client and the rate will be based on the assessed needs of the individual(s).


    The daily cost of 24-hour live-in care with our Introductory Service for a single client starts from as little as £749* per week.
    *Excludes weekly agency fee and initial registration fee.


    With our Managed Service, the weekly cost of 24-hour live-in care for a single client starts from £1,575*.
    *Excludes one-off Home Assessment fee.


    Nursing Service -
    Please enquire


    Please note, the above are all guide prices. When speaking with our team the needs of the client will be discussed and the rate will be based on these needs.

  • Introductory Service - weekly Agency fee is payable. On engagement of the Agency, the Registration Fee of £250.00 including VAT becomes due for payment.


    Managed Care Service - Home Assessment fee


    Considerably more cost-effective than the cost of two residential care home fees for couples.

Consultus Care & Nursing Reviews (73)

Total of 73, showing 61-73
9.8

Consultus Care & Nursing has a Review Score of 9.8 (9.817) out of 10, based on 24 reviews in the last 2 years. Over all time Consultus Care & Nursing has 73 reviews.

Overall Experience

  • 64
  • 9
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Date Published

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Review from P S (Client) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a live-in carer from Consultus for about a year. All carers have been helpful, courteous, sympathetic and pleasant company. They manage medication efficiently and cook pleasant meals.

Reply from Jenni Seddon, Consultus at Consultus Care & Nursing

It is wonderful to hear we have been able to provide live-in carers to you, enabling you to continue living well in your own home and enjoy some homecooked meals too. Thank you for taking the time to leave us a review, it is very much appreciated.


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Review from Charles W (Son of Client) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family found working with Consultus a great relief for all concerned.
Their professional care given to our mother was exceptional when compared to the previous agency we were using. Our Mother received care from various members of the team on a 24/7 basis for over a year. Her quality of life
was certainly maintained, if not improved with the care they provided.
The Staff cooked food from fresh and not frozen being guided by our Mother's favourites.
They provided the dignity that one would expect and conversations with the necessary intellectual ability that exceeded expectations.
We owe a great deal of gratitude to the management and staff of this organisation and would not hesitate to recommend them to others.

Reply from Stephanie Coyne at Consultus Care & Nursing

Thank you kindly for taking the time and writing this review which is greatly appreciated.


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Review from Christopher A (Husband of Client) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife returned from hospital following major stomach surgery and required personal nursing and care. Consultus introduced an experienced, retired RGN/district nurse from Lancashire who proved invaluable. She was professional, very competent, supportive and reassuring.

Reply from Jenni Dowling, Marketing at Consultus Care & Nursing

Thank you for taking the time to write a review, we really do appreciate this. We are always pleased to hear our nurses have helped families in times of need and were there to support you and your family.


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Review from Victoria C (Daughter of Client) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A certain member of staff was an angel in our hours of need. She advised and helped find us a fantastic nurse. Thank you for your support, guidance and advice (which went beyond finding us a suitable nurse).

Reply from Jenni Dowling at Consultus Care & Nursing

Thank you very much for your kind words, this means so much to us. We are so pleased to hear our staff were there to help and our nurses were able to provide the support your family needed.


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Review from C T (Daughter-in-law of Client) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the services of Consultus a number of times in 2019 and usually as an emergency for my ageing mother in law. Consultus has provided the most amazing service, finding one of their lovely carers within 24-36 hours. All the carers that we have experienced so far have been kind, thoughtful
and patient. We don't know how we would have coped without Consultus.

Reply from Jenni Dowling at Consultus Care & Nursing

Thank you very much for your kind words, this means so much to us. We are so pleased to hear our carers have been able to offer the care and support your family have needed over the past year. We are proud to provide caring, dedicated and professional carers to our clients, and we are so grateful to hear that they went above and beyond for your mother in law. Thank you once again for leaving us a review.


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Review from E D (Partner of Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was diagnosed with acute myeloid leukaemia (AML) in July. His health deteriorated very rapidly in September and I needed live-in nursing support for when he was discharged when nothing further could be done. The nurse was arranged promptly and assisted greatly by liaising with the hospital
re all things medical on my behalf. She was also a huge support for me in being able to deal with the final days of my partner's life. I would recommend anyone in my situation seeks this level of support - it was invaluable.

Reply from Jenni Dowling at Consultus Care & Nursing

We are so pleased to hear our nurses were able to provide the care your partner needed, as well as providing support to you too at this very difficult time. We are privileged to be able to provide dedicated and professional nurses to our clients. From all of the team at Consultus please accept our deepest sympathies on the passing of your partner, and we are sending our best wishes to you and your family at this sad time. Thank you once again for leaving us a review.


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Review from Luchie C (Daughter of Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Consultus Care makes managing my mother's care easy. I never have to worry about staff not turning up or not being properly briefed about her needs, which has happened with other companies. The carers always ring me a couple of days before they arrive to introduce themselves and are so brilliant with
Mum and integrating themselves into the complex team of five people helping look after her.
Nothing is too much trouble and they are totally calm and reassuring for all of us. Every carer has been a pleasure to have in the house and they go above and beyond any normal duties. I would highly recommend them and regularly do!

Reply from Jenni Dowling at Consultus Care & Nursing

What wonderful, kind words to hear. Thank you very much for leaving us a review, we are so pleased to hear we were able to provide the support and care to your mother - as well as giving you the reassurance too. We are proud to provide caring, dedicated and professional carers to our clients, and we are so grateful to hear that they went above and beyond for your mother. Thank you once again for leaving us a review.


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Review from Janice D (Wife of Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Consultus provided one month of nursing care, then four weeks of night care. We found all staff professional, well mannered, able, friendly and very reassuring.

Reply from Jenni Dowling at Consultus Care & Nursing

Thank you very much for your kind words, this means so much to us. We are so pleased to hear our nurses were able to offer the care and support your family needed.


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Review from R M (Mother of Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with this agency. We had not used them before. I was impressed by their polite and informative telephone manner on my initial call. Our subsequent carer was polite, thorough and proves to be an asset to have around. I will gladly recommend this agency.

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Review from Christine C (Daughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents used Consultus Care to provide live-in care over a 3 year period. The carers enabled them to continue living in their own home by providing such an excellent service. The carers were all so caring; interested in my parents as people, ensured their dignity and respect as they became less able
and so much more. They were all so professional and knowledgeable. As their daughter minding their finances - I considered them cost-effective and supportive to me too, with much advice. The office staff were exemplary in their response to any concern I might have and listened with such care. Well done Consultus Care! I can't speak highly enough of the carers.

Reply from Jenni Dowling at Consultus Care & Nursing

Thank you very much for leaving us a review, we are so pleased to hear we were able to provide the support and care to both of your parents - as well as providing advice and guidance for you too. We are proud to provide caring, dedicated and professional carers to our clients, and we are so grateful to hear that this shone through whilst they cared for your parents. Thank you once again for your kind words.


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Review from Fraser M (Son of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents and I had a fantastic experience with Consultus. Great care, always consistent and thoughtful and really good support from the office, no hiccups. Most important of all, Consultus enabled us to ensure my parents remained in the home they loved until they passed away. Thank you.

Reply from Jenni Dowling at Consultus Care & Nursing

Thank you very much for your kind words, this means so much to us. We know people feel better in their own home, and we are so pleased to hear we were able to offer the care and support your parents and your family needed.


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Review from G T (Son of Client) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consultus Care looked after my mother for several years. This was a great success and she enjoyed years at home, which would otherwise have been impossible. The service is very efficient and receptive to the family's wishes. The carers provided have been superb. A great company and good to deal with.

Reply from Jenni Dowling at Consultus Care & Nursing

Thank you very much for taking the time to write such a positive review, we really do appreciate this. We are so pleased to hear we were able to offer the care and support that your mother and your family needed.


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Review from David S (Son of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company provide very supportive professional care which extends from administration staff through to the carers. They are knowledgable and kind when dealing with my dad they show him consideration and respect at all times their care allows our family time and enjoys a quality of life as well as
my dad.

Reply from Stephanie Coyne at Consultus Care & Nursing

Thank you for taking the time to write such a positive review, we really do appreciate this. We are always pleased to hear we have helped families in some way when they are in need of help and support.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Consultus Care & Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Consultus Care & Nursing is calculated as follows: ( (118 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Consultus Care & Nursing is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Peter

Peter Seldon

Job Title: CEO

Joined: 1999

Peter is responsible for providing strategic, financial and operational leadership for the company and closely coordinates and works with the senior leadership team.


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