Draycott Nursing & Care

18 Culford Gardens, London SW3 2ST
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9.8 12 Reviews
  • Draycott Nursing & Care, London
Welcome to Draycott Nursing & Care.

Looking for live-in or part-time care at home, specialist or general nursing, companionship or just a helping hand for tasks that are challenging? The team at Draycott Nursing & Care provides private nursing and personal care at home where people are most comfortable, secure and able to lead their lives as normally as possible.

Everybody has different needs. Everybody is an individual. Each situation is different. Care at home is a positive step to take and, for many, a welcome alternative to residential care. Draycott's help is not just for the elderly, they are also there for those who have been involved in an accident, sustained an injury or had surgery.

Their strength is the highly trained team of Professional Registered Nurses and Carers who are passionate about the care they provide.

Why Draycott?

Founded over 20 years ago, Draycott Nursing & Care is large enough to provide care across the UK and abroad but intimate enough for members of the senior nursing team to be personally involved in the care of all clients.

With many years of professional and personal caring experience, Draycott Nursing & Care maintains a fierce determination to uphold the highest of ‘old school’ standards while embracing change and innovation within the healthcare industry. Their expertise and understanding of clients' needs means the team is able to provide anything from medically complex solutions to simply a few kind words, a smiling face and a cup of comforting tea.

Operating throughout the UK and internationally, they take pride in being regarded as the most discreet and professional homecare service provider in the nursing and care industry.

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Looking for care doesn't need to be confusing, despite all of the available options. The team welcome your call and look forward to offering you guidance and assistance, whatever your needs.

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Care Provided by Draycott Nursing & Care

  • Type of Service
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Accident & Emergency Nurse
  • Community Nurse
  • Dementia
  • General Practice Nurse
  • Healthcare Assistant
  • Neurology Nurse
  • Nursing/Care Home Nurse
  • Older Person Care
  • Oncology Nurse
  • Orthopaedic Nurse
  • Palliative Care Nurse
  • Support Worker
  • Other Care Provided
  • 24 Hour Nurse Care
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Respite Cover

Good to Know

  • Owner
  • Draycott Nursing & Care
  • Person in charge
  • Martin Katongo (Registered Manager)

Funding & Fees Guide for Draycott Nursing & Care

  • Prices

  • Bespoke packages of care, starting from £28.13 per hour.

Draycott Nursing & Care Reviews (12)

9.8

Draycott Nursing & Care has a Review Score of 9.8 (9.841) out of 10, based on 12 reviews in the last 2 years. Over all time Draycott Nursing & Care has 12 reviews.

Overall Experience

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Date Published

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Review from William W (Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager was fantastic. My wife, herself a doctor, and I were so impressed with the support and care that she gave me over the six-week period. I can't thank her enough. She was cool, calm, kind, caring, and considerate.

Reply from Abbygail Boswell, BDM at Draycott Nursing & Care

Thank you so much for your thoughtful review. We are thrilled to hear you were happy with the care and support provided during your time with us. It means a lot to know that our teams calm, compassionate, and considerate approach made a positive impact on both you and your wife. Many thanks for taking the time to feedback and your positive words will be shared with the team.


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Review from Anne C (Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In mid-March 2024 I broke both wrists, leaving myself completely incapacitated. All carers from Draycott were of a high standard, my carer who was with me for much of ten weeks was truly exceptional. It is no exaggeration to describe her as angelic. She catered to my needs with great tact and efficiency,
doing everything from helping me dress and carry out the most basic functions, to accompanying me to hospital when I had operations. She was an excellent cook as well as being delightful company and it was very reassuring that she was in the house overnight to deal with any emergency. Subsequently, she helped with my physiotherapy regime. She was resourceful at suggesting ways of minimising any pain I experienced and dealing with a crisis caused by the side effects of prescribed medication. I genuinely do not know how I would have coped without her. She contributed immeasurably to my recovery and I count myself fortunate to have had her assistance during this challenging time.

Reply from Rosie Golledge, BD at Draycott Nursing & Care

Thank you so much for taking the time to write such a lovely review. We are delighted to hear that our carer provided exceptional support and comfort during such a challenging time. We will pass on your kind words to her. Many thanks and best wishes for your recovery.


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Review from E H (Client) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer was everything I could have hoped for compassionate and alert when I woke in the night and with a happy and agreeable personality. I was sad when we parted but I know she will go on to give other recovering patients. The benefits of her years of experience and the joy she takes in her work.

Reply from Abbygail Boswell, BDM at Draycott Nursing & Care

Thank you so much for your positive review, we are really proud of the care our team provides and its wonderful to hear you have had a positive experience. This feedback will be shared with our care team, many thanks for your kind words.


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Review from S D (Son of Client) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provided by Draycott Nursing are to be highly commended for their professionalism and dedication to the highest levels of service. Their work has truly improved the well-being and happiness of my mother.

Reply from Abbygail Boswell, BDM at Draycott Nursing & Care

Thank you so much for taking the time to share your experience with us. We are incredibly proud of the amazing care team we have at Draycott Nursing and it is a pleasure to hear of their impact. Thank you again for taking the time to leave a review - this will be shared with the care team directly. Many thanks.


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Review from C S (Wife of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carer was wonderful at gaining my husband's trust and bringing him out of himself. Instead of an unhappy and anxious person phoning me each evening and not understanding what was happening, when we spoke each day he was happy and at ease. She dealt well with the situation when our cooker
broke and even managed to make friends with our very scared cat. What more could you ask for?

Reply from Abbygail Boswell, BDM at Draycott Nursing & Care

Thank you for your lovely review. We are so pleased we were able to support your husband and relieve some anxiety. We are also over the moon a new friendship was forged! I will pass on your feedback to the care team. Many thanks.


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Review from S S (Wife of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were grateful that Draycott Nursing were able to provide, at very short notice, short-term night and morning care for my husband, following surgery. All staff were kind, helpful and professional and we would use Draycott again if we needed to.

Reply from Abbygail Boswell, BDM at Draycott Nursing & Care

Thank you so much for leaving us such a positive review. We are thrilled we were able to provide the support you required. We are extremely proud of all our staff and will ensure your review is highlighted to the carers who supported you. Many thanks again


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Review from J P (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care and support after being discharged from the hospital following a major operation. The nurse/carer fetched me from the hospital when I was abruptly discharged before the Easter holidays and stayed overnight for 3 weeks. She was very professional as well as being a reassuring carer and friend.

Reply from Abbygail Boswell, BDM at Draycott Nursing & Care

Many thanks for leaving us such a positive online review, we appreciate your time in writing it. We are thrilled we were able to support you with post operative care and your kind words shall be fed back to the carer who supported you over this time, as well as the wider Dracyott Team. Many thanks!


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Review from Hilary N (Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Draycott previously I felt confident after my recent surgery that I could rely on them to help me out.
I was not disappointed and I had a lovely carer who comes the hours I need to help in the house with all sorts of domestic issues. She is quietly very efficient and sees what needs to
be done and offers help.
Thank you Draycott, I can unreservedly recommend your services.

Reply from Abbygail Boswell, BDM at Draycott Nursing & Care

Thank you so much for taking the time to share your positive experience, we truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our team. At Draycott Nursing, we strive to provide exceptional care and support to all of our clients, and it means a lot to us to hear that we were able to meet your expectations. Thank you for taking the time to leave your feedback.


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Review from David G (Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed full time care for four months following a serious fall. The live-in carer provided was superb. Very willing to help in all necessary ways, including sometimes providing delicious meals. He was at all times sensitive to our needs and we much enjoyed his company. I have regular visits from a
young physiotherapist, who has number of equally elderly clients receiving similar care. Following the live-in carer's departure, she volunteered the unprompted comment that he was ‘by far the best she had encountered to date.’ A well deserved tribute to a dedicated and conscientious person.

Reply from Abbygail Boswell, BDM at Draycott Nursing & Care

Thank you so much for taking the time to feedback with these really positive words. We will be sure to share this feedback with your live-in carer. We take great pride when other professionals note what a positive impact our teams have on recovery and quality of life. Thank you for sharing. We hope you continue to recover well.


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Review from Saskia B (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service and support from Draycott Nursing and Care and built up a good relationship with one regular carer, who is conscientious, kind and very reliable. Both my father and I find her easy to talk to and feel we have found an excellent carer to meet his needs. When this carer has
not been available, Draycott has been good at finding other suitable carers of an equally high standard.

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Review from P K (Son of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The individual carers were excellent and we were able to arrange for my mother’s 3 favourite carers to be with her regularly, which gave her comfort and reassurance.
The carers showed a huge amount of kindness and empathy following the death of my father and were able to help the family support my
mother through this very difficult period.

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Review from ELizabeth F (Wife of Client) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased by the service the carers gave us. They were very helpful and very nice. Could not fault them. They were always on time and always asked if they could do anything else to help. They were very cheerful and pleasant. Would thoroughly recommend them.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Draycott Nursing & Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Draycott Nursing & Care is calculated as follows: ( (60 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 69 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Draycott Nursing & Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Martin

Martin Katongo

Job Title: Registered Manager

Joined: 2024

Martin brings a wealth of knowledge and expertise to our team. His journey has taken him through various facets of care, including nursing, residential care homes and domiciliary services.


At Draycott, Martin champions a holistic approach to care, valuing every aspect of our services, from nursing to specialised areas of support. Committed to excellence, he ensures that our carers receive the support they need to thrive. Martin’s focus on investing in upskilling and training opportunities underscores his dedication to delivering the highest quality of care possible.


Under Martin’s leadership Draycott continues to excel, providing compassionate and comprehensive care to our clients. With his guidance, we remain committed to upholding the highest standards of excellence in everything we do.


Andrew

Andrew Walby

Job Title: Operations Manager

Joined: 2021

With a background in the arts and book publishing, Andrew found his true calling in caregiving, drawn to the opportunity to provide holistic, person-centred care. Joining Draycott in August 2021, he has quickly risen from a care coordinator to a pivotal role as a operations Manager.


In his current capacity, Andrew seamlessly bridges the gap between operational logistics and individual well-being, ensuring that each client receives the highest level of support and attention. His dedication to planning and delivering personalised care reflects not only his professional ethos but also his genuine commitment to making a positive impact on the lives of others.


Frequently Asked Questions about Draycott Nursing & Care

What Type of Services does Draycott Nursing & Care offer?

Draycott Nursing & Care offers Nursing Care.

How many Carers does Draycott Nursing & Care employ?

Draycott Nursing & Care employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Draycott Nursing & Care to verify any information. View our terms and conditions. Draycott Nursing & Care has a Platinum Service – more info.