ENA HomeCare Services

Holford House, Holford Court, Hearthcote Road, Swadlincote DE11 9BX
Submit a Review
7.3 4 Reviews
  • ENA HomeCare Services, Swadlincote
ENA HomeCare Services is a home care and support provider that has served the East Midlands area since 1998. The central office is based in Swadlincote, Derbyshire but also covers surrounding areas within the community.

ENA HomeCare Services provides a wide range of day-to-day care, and support services for the elderly and adults over the age of 18 with dementia, physical and learning disabilities, mental health conditions, and those with sensory impairment.

ENA also provides respite care or crisis support for families who require a break from their caring duties. Staff provide personalised home care and support services 24 hours, 7 days a week, including bank holiday.

Home care is usually the first choice for people who need additional support with their personal care in order to lead independent lives. Many people who use home care service as an alternative to residential or nursing care.

Staff have a passion for giving care and empowering the people that use their service. With this in mind, they listen to each individual, and collaborate with their families and representatives to ensure that they maintain a person-centered service, based on their assessed care needs.

Staff are aware that each person's care needs are unique and therefore work flexibly with clients and their family or representative to ensure that their care plans meet each individual's care needs. Staff value the trust clients have invested in them, and are committed to meeting their expectations.

The company expects that the need may arise for clients to add new services, or to remote existing services from their care plans in order to meet their changing needs. As such, it welcomes their input in the review of the care plans.

Show ENA HomeCare Services on the Map

Care Provided by ENA HomeCare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • ENA Homecare Services

ENA HomeCare Services Reviews (4)

7.3

ENA HomeCare Services has a Review Score of 7.3 (7.333) out of 10, based on 1 reviews in the last 2 years. Over all time ENA HomeCare Services has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
1
1
1
3

Review from B L (Client) assisted by family/friend published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using ENA Home Care Serves for 4 years. I am happy with the care received. The team are great and always provide everything I need. They are very good when ever help is needed with my hygiene. They assist with laundry and keep my clothes clean. They are excellent with me socially and with
conversations. I am glad they are looking after me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kay M (Daughter of Client) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were fortunate enough to have carers provided from ENA for both parents last year. The girls were all compassionate, patient and happy to go over and above to help both parents and the family at what was a really difficult time. They often exceeded the time allocated for the visit and never made
Mum or Dad feel rushed - both parents struggled with the concept of needing care but the girls were so respectful and kind that they ended up looking forward to the carers coming. Please continue the good work - and please try and maintain continuity of carers as that is so important when needing care for family.
Thanks to you all from all the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G R (Wife of Client) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very satisfied with the care and support of the team. The backup of the carers make us feel safe and are helpful with advice when asked.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Daughter of Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been a client for a couple of months. The care and support he has received has been excellent. They are all very professional and I would have no hesitation in recommending them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.3 (7.333)

Overview of Review Score

The Review Score of 7.3 (7.333) out of 10 for ENA HomeCare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for ENA HomeCare Services is calculated as follows: ( (4 Excellents x 5) + (1 Goods x 4) + (1 Poors x 2) ) ÷ 6 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ENA HomeCare Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about ENA HomeCare Services

What Type of Services does ENA HomeCare Services offer?

ENA HomeCare Services offers Home Care.

How many Carers does ENA HomeCare Services employ?

ENA HomeCare Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ENA HomeCare Services to verify any information. View our terms and conditions. ENA HomeCare Services has an Enhanced Service – more info.