ENS Care & Support

22-24 Hamlet Court Road, Westcliff-on-Sea SS0 7LX
Submit a Review
19 Reviews
  • ENS Care & Support, Westcliff-on-Sea
At ENS Care & Support division, the mission is to help you live life to the fullest. Whether it's honing your culinary skills, dancing at an Elvis tribute concert, or providing 24-hour care to maintain your independence, the team focuses on supporting your desires, not just your needs.

They provide consistent support in essential areas like personal care and household tasks. However, the true goal is to collaborate with you on what matters most to you. With over 30 years of experience, they understand that care is not a one-size-fits-all solution. The team takes the time to get to know you personally, engaging with your friends and family and consulting with medical professionals to advocate for your needs.

The team prides itself on creating personalised care plans that make you smile every day. They specialise in care for individuals who have experienced life-changing injuries or have complex medical conditions. A holistic approach addresses not only medical needs but also emotional, social, and psychological aspects of well-being.

With care coordinators acting as central points of contact, the company ensures seamless collaboration between specialists, therapists, and other support services. This comprehensive approach guarantees well-managed and coordinated care, enhancing independence, promoting dignity, and improving quality of life.

Their core values — compassion, integrity, and innovation — drives the team to provide exceptional care, combining specialised knowledge with empathy to meet the unique needs of individuals. The company has significant experience in areas such as:

•        Complex Healthcare
•        Dementia Care
•        End-of-Life Care
•        Physical Disability
•        Learning Disability
•        Autism and Asperger’s Syndrome
•        Sensory Impairment
•        Mental Health
•        Older Adults
•        Younger Adults

Show ENS Care & Support on the Map

Care Provided by ENS Care & Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • ENS Care & Support
  • Person in charge
  • Sally Jones (Registered Manager)

Funding & Fees Guide for ENS Care & Support

  • Prices

  • We are committed to providing exceptional care at competitive rates, ensuring our services are accessible to all. We accept a variety of funding options, including private payments, local authority/direct payments, and Integrated Care Board (ICB) funding. Our flexible and transparent fee structure is designed to meet your unique needs while offering the highest quality of care. Explore our range of affordable care solutions and discover how we can support you or your loved ones today.

ENS Care & Support Reviews (19)

Over all time ENS Care & Support has 19 reviews.

Overall Experience

  • 13
  • 5
  • 1
  • 0
  • 0

Date Published

19
0
0
0
19

Review from Brenda H (Mother of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ENS Care & Support are a very caring company and focuses on the individual people they support. They do the best they can to ensure compatibility and continuity with support workers to enable the service users to enjoy their lives. I see this not only with my own son but also with the other residents.
I know from bitter experience that not all care companies are like this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L M (Client) assisted by family/friend published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been supported by ENS Care & Support in excess of 18-months, and the consistency of staff has allowed me to build a trusting relationship with them. The ladies are reliable and encouraging, patient, kind and funny. The office staff have really gone the extra mile to support me by telephone too
when things have been difficult, and they've been accommodating and flexible in supporting my changing circumstances. Thank you, ENS.

Reply from Sally Jones, Registered Manager at ENS Care & Support

Thank you for taking the time to provide this feedback to our care and office teams. I am so pleased that you are experiencing good support from us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Mother of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt, caring, professional, courteous and respectful. These are a few words to describe the attributes of the staff providing support to my sons.

Reply from Sally Jones, Registered Manager at ENS Care & Support

Thank you for your review. It is a pleasure and an honour to be working with your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I S (Mother of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a mother, I have found the carers who come every morning to shower and dress my son are very understanding as he is very dependant on them, making his smart to go to his day centre. As I am now 85-yeards-old, I find them very helpful in every way and would not be able to manage without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan G (Mother of Client) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful and easy to talk to if you have any concerns or worries. Peace of mind knowing the service user is safe and happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Geraldine (Mother of Client) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently started using ENS for support for my son to access the community. My son has Autism anxiety and OCD. I am so pleased with this service, the support staff are caring and kind and my son has been enjoying his days out with them. The office staff are helpful and efficient and very easy
to contact so we are both very happy!

Reply from Sally Jones, Registered Manager at ENS Care & Support

Thank you so much for your positive feedback. It is good to know that you are happy with the service our team provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim H (Niece of Client) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used ENS recently for some short term care for my Aunt. From the initial phone call, everything was handled extremely efficiently and in a very friendly manner. I was pleased with the care given and have been left with the feeling that both the office staff and carers had a genuine interest in doing
the best for my Aunt.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony R (Brother of Client) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

ENAS provide a very good service to my sister. She can be very awkward, difficult and stubborn but the staff are amazing and very kind and patient. They are angels. ENS is only ever a phone call away, always answer the phone. No problems with them at all.

Reply from Sally Jones at ENS Care & Support

Thank you for taking the time to provide lovely feedback on our staff and service!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Timothy R (Son of Client) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm looking after my elderly mother without help and the seamless good service ENS provide is most welcome when I take a break in Essex.

Reply from Sally Jones at ENS Care & Support

Thank you for taking the time to review our service!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jo-Ann G (Mother of Client) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used ENS to support my severely disabled daughter for many years. They have always provided excellent Carers/nurses who are very professional, friendly and without exception compassionate and caring. I am happy to leave my precious daughter in their care knowing she will be supported in whatever
activity she is doing that day. Any calls or emails to the office are responded to swiftly by friendly and professional staff.

Reply from Sally Jones at ENS Care & Support

Thank you for your lovely review of the care we provide. Your daughter is very important to us all at ENS and we will strive to continue to provide her with the best possible care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela J (Mother of Client) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent and take time and trouble to ensure that my son is enjoying his sessions and do what he wants to by consulting him first. Office staff and helpful too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean B (Mother of Client) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support worker who cares for my Daughter is excellent, she has cared for her for the past 5 years, and is part of the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian F (Son of Client) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are certain issues where I have to keep on about but in general, my wife and myself are very pleased with my son's carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louis Maurice O (Son of Client) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally speaking until now the service has been satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer B (Mother of Client) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my son receives and the staff are excellent.

Reply from Catherine Lawrence at ENS Care & Support

Thank you for taking the time to provide such a positive review of our service and staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K R (Mother of Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The regular carer is excellent. She understands my Daughter's needs and is proactive in suggesting activities to help my Daughter progress. The agency has let us down at short notice when our regular carer is not available.

Reply from Catherine Lawrence at ENS Care & Support

Thank you for your review of the support we provide to your daughter. We are sorry that there have been short notice difficulties in replacing your regular care team, we work hard to try and ensure we can provide alternative support when staff are unwell or unable to work at the last minute, but this hasn't always been possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Denise M (Mother of Client) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is so happy to be in this home, all his carers are so nice and friendly it is like a home from home. Everyone has tried to do their utmost to make him welcome. My son is very happy which makes us happy and gives us peace of mind. He enjoys the food at the house, good home cooking.
Staff at the
office are working hard to sort out all the little hic ups.
he gets on well with all his housemates.
well done everyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Freda J (Mother of Client) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at ENS to be pleasant, helpful and understanding.

Reply from Sally Jones, Registered Manager at ENS Care & Support

Thank you for your lovely feedback and we are so pleased that you would recommend us to others.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul A (Nephew of Client) published on 9 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been let down by another agency I contacted ENS asking them if they could provide 24/7 care to my Uncle who had been diagnosed with lung cancer but been able to move back home to receive palliative care. Within 24 hours they had put together a package that continued unbroken until he died.


The

small group of Carers who provided that support were superb and my Uncle came to see them more as friends than Carers and the affection which they all showed him was clearly genuine and a source of great reassurance to the family as we could not be with him every day.


We were also extremely impressed with the high standard of assessment and record keeping, which was meticulous.


The family feel a quiet sense of satisfaction and achievement that we were able to fulfil his wish to spend his last days in his home of the last 18 years. This was only possible because of ENS.


Once again, I would like to express the deep and sincere thanks of my family.


Yours faithfully


Reply from Sally Jones, Registered Manager at ENS Care & Support

Thank you Paul. We are so pleased that with our support your uncle was able to fulfill his wishes and that we were able to make a difference to him and the family at this difficult time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Sally

Sally Jones

Job Title: Registered Manager

Joined: 2004

Sally is responsible for managing our Care & Support team, ensuring we maintain our high standard of quality and compliance and that the team is adhering to the standards set by regulatory bodies. With over 15 years of experience in the care sector, Sally has an NVQ Level 5 in Leadership and Management in Health and Social Care and throughout her time at ENS, has continued to grow our Care & Support division from strength to strength.


Sadie

Sadie Bushnell

Job Title: Service Manager

Sadie has a diverse role in managing staff teams, ensuring that they feel supported and valued. She creates person-centred support plans to meet our adults' needs and wants and has extensive knowledge of Positive Behaviour Support Planning.


Having years of experience in care, Sadie is driven by helping others to grow and have a good quality of life. Sadie has a Level 4 Diploma in Health and Social Care as well as a Supervision Management qualification.


Barry

Barry Jacobs

Job Title: Business Support Administrator

Joined: 2016

Barry, our Care & Support Administrator, is responsible for providing back-office support to our Care & Support team. He has over 30 years of diverse experience in the care sector and an Advanced Management in Care qualification, as well as a certificate in education and training. Barry's main passion is supporting children with challenging behaviour.


Frequently Asked Questions about ENS Care & Support

What Type of Services does ENS Care & Support offer?

ENS Care & Support offers Home Care.

How many Carers does ENS Care & Support employ?

ENS Care & Support employs 175 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ENS Care & Support to verify any information. View our terms and conditions. ENS Care & Support has an Enhanced Service – more info.