For Live-In Services:
We charge a flat, all-inclusive weekly rate for Live-in Care services, starting from £1300 per week.
Please get in touch today for a free, no-obligation quote based on your specific care needs.
For Hourly Care Services:
Monday-Friday. Saturday and Sunday
30 minutes - £25 30 minutes - £27
45 minutes - £28.50 45 minutes - £30.50
60 minutes - £31.50 60 minutes - £33.50
Sleep-in Care: Monday - Sunday
10 Hours - £220
Waking night services are also available at the same hourly rate quoted opposite. Please contact us today if you have any additional questions. By accepting our services, you agree to pay by Direct Debit.
Our Live-In rates are all-inclusive, so you won't be charged extra for Carer expenses, unsocial hours, bank holidays or even PPE, which is provided.
Please get in touch with our friendly team today for a no-obligation weekly quote.
ENA Care Group Ltd has a Review Score of 9.2 (9.248) out of 10, based on 11 reviews in the last 2 years. Over all time ENA Care Group Ltd has 19 reviews.
Review from Robert D (Husband of Client) published on 21 August 2024
Submitted via Website •
Report
Reply from Rob Bruce, New Business and Marketing Manager at ENA Care Group Ltd
Thank you so much for your kind words and thoughtful feedback. We understand how challenging it can be to find the right care, especially after previous experiences, and we're so glad that we could be the difference you were looking for. At ENA Care Group, we take great pride in being reliable and compassionate, and knowing that our carers have brought you peace of mind is incredibly rewarding. Your satisfaction is a testament to the dedication and hard work of our team, who strive every day to provide the highest standard of care. Your recommendation is the highest compliment we could receive, and we're deeply grateful to have earned your trust. If there's ever anything more we can do for you, please don't hesitate to reach out. We're always here for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jennifer D (Daughter of Client) published on 4 April 2024
Submitted via Website •
Report
Reply from Rob Bruce, Care Manager - Business Development at ENA Care Group Ltd
Thank you very much for taking the time to share your experience with ENA and the care provided to your mum. It's heartwarming to hear that our team, especially the care manager, could offer the support, kindness, and understanding needed during such a challenging period. We recognise the complexities involved in caring for someone with dementia and strive to make the journey as comfortable and dignified as possible for both our clients and their families. Your feedback is invaluable to us and we are truly grateful for your recommendation and trust in us to care for your mum. Please know that we remain dedicated to supporting families with the same compassion and professionalism you experienced. Your insights are always welcome as we continue to learn and improve our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D C (Husband of Client) published on 26 May 2023
Submitted via Postal Card •
Report
Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd
We appreciate your positive review and are glad to hear that our carer and personnel were helpful and efficient. It's great to know that our weekly data sheets were useful to you. Thank you for your kind words!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lavinia W (Client) published on 26 May 2023
Submitted via Postal Card •
Report
Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd
Thank you for your kind review. We appreciate your feedback and are happy to hear that you had a positive experience with our team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D S (Client) assisted by family/friend published on 26 May 2023
Submitted via Postal Card •
Report
Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd
Thank you for your kind words! It is heartwarming to hear about the positive impact they have had on your well-being. We appreciate your trust in our company and will continue to strive for excellence in our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S H (Client) published on 25 May 2023
Submitted via Postal Card •
Report
Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd
Thank you for your kind words regarding your carer. We are privileged to have such wonderful and experienced people working for us. I am sorry to see that we couldn't surpass a three-star rating, so I will speak with your Care Manager to see how we can improve to become a five-star service for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C T (Son of Client) published on 17 May 2023
Submitted via Postal Card •
Report
Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd
Thank you for taking the time to leave your kind feedback, it is much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D D (Father of Client) published on 4 May 2023
Submitted via Website •
Report
Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd
Thank you for sharing your experience with ENA Care Group. We appreciate your honest feedback, and we are pleased to hear that, overall, you and your son have been happy with the care provided by our Live-in Carers. We agree that our Care Managers play a vital role in ensuring the success of our packages of care, and we are proud of our team's ability to handle unforeseen issues promptly and effectively.
At ENA Care Group, we maintain a strong focus on providing our carers with thorough and bespoke in-person training to ensure that they are well-equipped to provide the highest quality of person-centred care to our clients. We are pleased that you have found our Carers to be appropriately skilled and knowledgeable in providing your Son's care.
Thank you again for your feedback and for your continued trust in ENA Care Group. We hope to continue supporting your family for many years to come.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R P (Client) published on 4 May 2023
Submitted via Website •
Report
Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd
Thank you for taking the time to share your positive experience with ENA. We are thrilled to hear that our care manager took the time to discuss thoroughly your mother's care needs and that our carer has exceeded your expectations in providing her with the kindness and consistency she requires. We're delighted to hear that your mother is now enjoying a range of activities and outings, which is testament to the dedication and hard work of our carer. We really appreciate your recommendation and are pleased to have been able to provide such a positive experience for you and your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian W (Client) published on 26 April 2023
Submitted via Website •
Report
When I first started using ENA I was impressed by the management, particularly the fact that someone visited regularly and checked that both the carer and the client were happy. Problems were dealt with quickly and efficiently. Recently however I have had minimal contact with management and I think only 2 brief visits in 2½ years.
Reply from Matthew Blanche, New Client Care Manager at ENA Care Group Ltd
Thank you for taking the time to detail your experience with ENA.
I am pleased to hear that your long-term Carer is a great fit but am disappointed to hear that some have not met your expectations. While we take great effort with every placement, we rely on Client feedback to learn where we have gone wrong. I see you mentioned that you didn't want to ask for a different Carer as it was only short-term, but I would implore you to always contact us if you're not happy to give us an opportunity to fix the situation and ensure steps are taken to prevent reoccurrence.
I am also sorry to hear that you haven't been visited as much as you would have liked. I have checked your records and can see that you have been visited 7 times in the past 2.5 years, including a visit yesterday. We are always here if you need us, and I will ensure that your Care Manager has a conversation with you so we can define your expectations around home visits, as we can always facilitate more.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John C (Client) published on 21 April 2023
Submitted via Website •
Report
Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd
Thank you for providing feedback on your experience with ENA Care Group Ltd. We are grateful for your positive comments regarding our client-centric approach, responsive management, and the exceptional care delivered by your dedicated carer. We sincerely regret any unpleasant experience you may have had with the relief carer, and we have implemented measures to prevent such occurrences in the future. It is rewarding to know that our customer-focused approach empowers you to live on your terms, and we look forward to continuing to support you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L M (Daughter of Client) published on 22 March 2022
Submitted via Website •
Report
Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd
Thank you so much for taking the time to leave your review. We are very pleased to hear that you had a positive experience with ENA and I will ensure your comments are passed onto the Care Manager who oversaw your mother's package of care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V C (Daughter of Client) published on 14 February 2022
Submitted via Website •
Report
Reply from Nathan Eyre, New Business Development at ENA Care Group Ltd
Thank you very much for taking the time to submit a review. I am glad that your mum is receiving such great care from everyone.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K D (Wife of Client) published on 21 October 2021
Submitted via Postal Card •
Report
Reply from Mitchell Miller, Managing Director at ENA Care Group Ltd
Thank you, we appreciate you taking the time to leave a review. We are very pleased to read your feedback and your positive experience with ENA.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marc O (Client) published on 1 October 2021
Submitted via Website •
Report
Reply from Mitch Miller, Managing Director at ENA Care Group Ltd
I am very sorry to hear of your experience, Marc. We take any negative feedback about our services very seriously indeed, as we constantly strive to achieve excellence in everything we do and have already dealt with your complaint formally. Our commitment to high-quality care standards has been recognized in the number of awards we have won in the last year, so your comments are a real surprise and disappointment to us.
That said, I would like to take the opportunity to address a couple of points you have made specifically about our team. All the carers working at ENA have undergone a rigorous recruitment and selection process. Our carers are entitled to work in a safe manner without completing manual handling tasks which are not agreed upon in the care plan and cause injury to them or impact their welfare. We have a duty of care to ensure they are able to perform their duties and deliver care to the best of their ability.
Once again, thank you for your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D D (Son of Client) published on 16 December 2019
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Emma D (Client) published on 6 November 2019
Submitted via Website •
Report
Reply from Mitchell Miller at ENA Care Group Ltd
Thank you for taking the time to review our service. We appreciate and value your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alan B (Client) published on 13 October 2017
Submitted via Website •
Report
Reply from Mitch Miller, Operations Manager at ENA Care Group Ltd
Thank you for taking the time to review our service.
I am sorry you felt the care was substandard on the third occasion. This was investigated and found no issue with the care delivery you had received as outlined to you in the complaint response.
We ask all our clients to inform us immediately without delay, if they are dissatisfied with any part of our service so we can resolve any issues. On this occasion it was not brought to our attention immediately and when the complaint was highlighted, the carer was changed within 24hours and supported with a returning carer to achieve continuity.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Debra L (Client) published on 5 September 2016
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.248) out of 10 for ENA Care Group Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.348 for ENA Care Group Ltd is calculated as follows: ( (35 Excellents x 5) + (22 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 66 Ratings = 4.348
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for ENA Care Group Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 May 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Director
Joined: 1994
"Originally from Chile, I moved to the UK in 1985. Over the years, I've worked as a technician, and franchise owner, and completed a Diploma in Business from the University of Bedfordshire in 1992. In 1994, my spouse Clare and I founded ENA Care Group Ltd, inspired by our personal caregiving experiences. I further enhanced my qualifications with a Master’s in Business Administration in 2001.
At ENA Care Group Ltd, I've held several key roles, including finance and Registered Manager. I've also been actively involved in charity, serving as Company Secretary and Treasurer for organisations such as the Anglo-Chilean Society and the Anglo-Latin-American Foundation, among others. My public service includes 12 years as a local Councillor, overseeing finance, planning, and human resources committees.
Additionally, I've been an England Volleyball Association Referee and was honoured with the Freedom of the City of London in 2014. I am a Fellow of the Royal Society of Arts and a proud father of seven, with seven amazing grandchildren."
Job Title: Director
Joined: 1994
Co-founder and owner of the ENA Care Group. I am an active director overseeing both the service delivered to clients and carers and the home-care team. I've been back since March 2012, after taking a ridiculously long maternity break. I jump at any opportunity to get back into uniform and brush up on my nursing skills. My role in the company is all about the service we deliver to both our clients and carers. I have a dream to become the best home-care provider in the UK and I spend most of my time troubleshooting and searching for ways to improve.
My favourite part of the job is visiting and speaking to clients and carers alike. If you would like a visit or a call, please drop me an email.
Job Title: Director
Bio coming soon!
Job Title: Acting Registered Manager/Head of Business Development and Marketing
Joined: 2021
"I joined ENA in early 2021 as a Care Manager, bringing over a decade of healthcare experience from a variety of settings including hospitals, care homes, and care management at one of the country's largest nursing agencies.
In 2022, I transitioned to the business development team, where I focused on expanding our business, onboarding new clients, and crafting our marketing strategies. I particularly enjoyed engaging with diverse communities across the country, finding great satisfaction in helping and supporting those in need and witnessing the positive impact of our work on their lives.
By July of last year, I stepped into the role of Acting Registered Manager while also leading our expanding business development and marketing teams. My current role involves overseeing the care team, recruitment team, and our Hourly department. I take great pleasure in leading the team towards ENA's promising future, continually inspired by the difference we make in the lives of our clients and their families."
Job Title: Care Manager
Joined: 2022
Hello! My name is Caroline, I am a Sociology graduate currently living in Cheltenham, Gloucestershire. To date, I have worked for over ten years in the healthcare industry including frontline care, coordination and management and I have worked in community, residential and complex settings.
At eighteen, I moved to London to study Sociology at Goldsmiths, University of London and I worked as a healthcare assistant in the community whilst studying for my degree.
After graduating, I travelled to South America for one year and on returning, moved to Hampshire and took on the role of Patient Service Administrator at Southampton General Hospital.
Since then, I have lived in Somerset and Gloucestershire and have worked as a Care Coordinator and replacement lead for a healthcare company based in Bristol and Cheltenham respectively.
These experiences have engendered in me a talent for listening and building trust and have provided me with a strong awareness of and passion for the safeguarding of vulnerable individuals.
I am delighted to have joined the ENA family as a Care Manager. Community-based care is a unique field rich with meaning and the power to make a difference and I am honoured to be able to play such an integral role in keeping vulnerable adults and families together.
Job Title: Care Manager
Joined: 2022
"I live in Hertfordshire with my wife and two teenage children. My career in Health and Social Care started in 2009 after working in London-based law firms. I have gained multiple qualifications and have extensive experience with clients suffering from conditions such as Dementia and Parkinson's, and spent seven years as a private PA for a young man with a Traumatic Brain Injury.
I joined ENA as a Care Manager in September 2022, where I manage Clients and Carers in the Home Counties, embodying the organization's values of Enabling, Nurturing, and Caring. I enjoy the daily challenges and variety of my role, approaching each day with empathy and an open mind.
Outside work, I'm passionate about spending time with my family, attending motorsport events, and supporting my children's sports and educational endeavours. I also enjoy BBQs, dining out, cinema, music events, weekend trips, and camping."
Job Title: Care Manager
Joined: 2024
"With over 20 years of experience in healthcare services, I am dedicated to providing compassionate and comprehensive care to individuals in need. As a Care Manager, I specialise in coordinating personalised care plans that prioritise the well-being and independence of my clients.
My background includes working in the Department of Medicine and Geriatrics in one of the hospitals in Hong Kong. I specialise in Hematology and Autologous Bone marrow Transplant coordination. I was a Cancer Case Manager who conducted comprehensive assessments of patients' medical, emotional, and social needs.
I am passionate about improving the quality of life, and I approach each client with empathy, respect, and professionalism. Whether navigating complex medical issues, coordinating services and supporting individuals with disabilities, I am devoted to promoting dignity, autonomy, and holistic wellness."
Job Title: Care Manager
Joined: 2024
"Hi! I’m Nathalie, and I live in Cheltenham.
I graduated as a Registered Nurse in 2017 and worked as a District Nurse before joining the wonderfully supportive ENA team as a Care Manager in July 2024.
Seven years of working with patients in a community setting means that I have a thorough understanding of how clients can live happily and healthily in their own homes, and I hope to bring this knowledge to my exciting new role, to ensure our clients receive the highest level of support tailored to their needs.
When I’m not working, you can probably find me either singing at karaoke, trying to make friends with the nearest dog, or correcting someone on the spelling of my name."
Job Title: Hourly Care Manager
Joined: 2024
Bio coming soon.
Job Title: Scheduling Manager
Joined: 2022
"My name is Tsitsi Manyathela. I moved from Zimbabwe to the UK in 2022 to start my career at ENA as a live-in carer, working my way up to my current position as Scheduling Manager.
My caregiving journey began over six years ago, helping family and friends with severe health issues, sparking my passion for positively impacting those in need. I pursued certifications in Home Based Care, enabling me to offer compassionate, personalised care. I later earned a Bachelor's degree in Psychology from Zimbabwe Open University in 2020. I have also worked with various organisations, including the UK-based CheckUp Health Clinic, assisting a diverse range of clients, from children with cerebral palsy to elderly individuals with chronic conditions.
Looking ahead, I am dedicated to contributing to ENA's growth, building meaningful relationships and upholding our core values of enabling, nurturing, and aspiring to positively impact both the organisation and the communities we serve."
Job Title: Trainer
Joined: 2020
"I joined ENA in October 2020 as a training consultant, before this I worked in the sector for 10 years. I worked my way up from a domiciliary carer to a manager, from there I found my passion for teaching and became a trainer in the care sector. This combined both my passion for care and teaching others.
What I love most about my role is that I can utilise the skills I learned as a carer in the learning environment and help stretch and challenge learners to develop their own knowledge, skills and confidence in their role. Working at ENA has been an amazing journey so far and that's a testament to the amazing people in my team. I can't wait to see where my career takes me from here."
Job Title: Trainer
Joined: 2020
"I started working as a training coordinator for ENA in June 2020. I began my career in health and social care by chance. I was young and volunteered at my local charity store to enable individuals who were living with a learning disability to achieve a paid role through the adapted training I provided them. I dedicated the next ten years to gaining knowledge, and skills, and experiencing every side of social care — from supported living, and learning disabilities to substance misuse, and of course my favourite subject Dementia.
I now get to support individuals not only gain the skills to provide quality care, but I also get to see the impact their care has on the individual they care for. I like to engage care staff to acknowledge the importance and value of their role as well as giving them the skills and confidence needed to provide the outstanding care ENA delivers."
Job Title: Trainer
Joined: 2024
My Name is Billy - As an assessor and IQA with over 15 years of experience in the field of clinical care, I have honed my skills and knowledge to become a valuable asset in the healthcare industry. My extensive experience in domiciliary, nursing, and hospital environments has given me a deep understanding of the challenges and opportunities that come with providing care to patients in various settings.
When I joined ENA in March 2024, I was excited to have the opportunity to share my expertise and impact knowledge among the care staff. I believe that continuous learning and development are essential in ensuring that healthcare professionals can deliver the highest quality of care to their patients. Through my role as an assessor and IQA, I have been able to help care staff improve their skills and knowledge, ultimately enhancing the level of care they provide.
My qualifications speak to my dedication to continuous learning and professional development. I have acquired a range of qualifications, including the Assessor award, Internal Quality Nominee, BSc in chemical science, MBA in administration, L5 leadership and management in care and young people services. Recently, I achieved a diploma award in Cyber Security and ISO 27001 audit compliance, demonstrating my commitment to staying up-to-date with the latest developments in the healthcare industry.
Job Title: Senior Recruiter
Joined: 2024
"Hiya, my name is Kaylin. I'm originally from sunny South Africa, where I completed an Honours degree in sociology and labour relations. I immigrated 3.5 years ago to pursue my dreams of creating a fulfilling life in the UK. My South African upbringing has instilled in me a high level of motivation and resilience, which has driven my success in the recruitment field. I am passionate about creating meaningful connections and I thrive on the challenges and opportunities that come with the recruitment industry. With a robust background in the mental health sector, specialising in placing talking therapists within the NHS and private sectors, I have worked my way up to a senior title.
ENA Care Group provides the perfect platform for me to continue helping others. I love my team and am grateful to be part of a company that shares my passion for improving the lives of those who need it most. I am dedicated to helping others and take pride in placing people in roles where they feel valued, happy, and successful.
When I'm not behind my desk chatting someone's ear off, I enjoy being in nature, playing squash and video games, going out to eat, and listening to podcasts!"
Job Title: Payroll Administrator
Joined: 2013
"I have worked for ENA for over the past 10 years. All my working career has been in finance mainly working in small or medium-sized companies.
I enjoy walking in the countryside or on a nice beach and being out in the open air.
I am also interested in both local and national politics.
My role in ENA is producing payroll throughout the company. This comprises compiling information to produce the payroll and sending payments to the bank.
Liaising with staff, HMRC and Pension company. Producing all forms and information that is required.
Available to answer any payroll question I am able to or point you in the right direction if not.
I have seen many changes since starting with ENA. The biggest change is how more people are talking about the need for care in the community. With many opting to stay in their own home and having carers live-in."
Job Title: Finance Manager
Joined: 2023
"I'm Zanompilo Manyathela from Zimbabwe, and I joined ENA a year ago with a robust background in accounting and organizational skills. I have worked in both the private sector and public institutions, including significant roles at the Ministry of Transport and Infrastructural Development and the Ministry of Finance. My expertise is further supported by an honours degree in Accounting, professional courses, and certifications in SAP FI.
With over 15 years of experience, I've developed a strong understanding of financial systems and regulations, leading critical projects under the World Bank's Public Financial Management Enhancement Project. My collaborative leadership style has been instrumental in achieving key milestones, such as the establishment of the Central Internal Audit Unit at the Ministry of Finance.
Outside of work, I enjoy playing football and table tennis."
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ENA Care Group Ltd to verify any information. View our terms and conditions. ENA Care Group Ltd has a Platinum Service – more info.