What Type of Services does ENA Care Group Ltd offer?

ENA Care Group Ltd offers Home Care.

How many Carers does ENA Care Group Ltd employ?

ENA Care Group Ltd employs 158 carers.

ENA Care Group Ltd, Suite 2, Wentworth Lodge, Great North Road, Welwyn Garden City, Hertfordshire AL8 7SR

Review from Robert D (Husband of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience

ENA provided the utmost care you could ask for. Never late or no show, as is the case with some providers. It was a revelation to receive such care after one or two bad experiences I had previously.
I can only thoroughly recommend ENA.

Reply from Rob Bruce, New Business and Marketing Manager at ENA Care Group Ltd

Thank you so much for your kind words and thoughtful feedback. We understand how challenging it can be to find the right care, especially after previous experiences, and we're so glad that we could be the difference you were looking for. At ENA Care Group, we take great pride in being reliable and compassionate, and knowing that our carers have brought you peace of mind is incredibly rewarding. Your satisfaction is a testament to the dedication and hard work of our team, who strive every day to provide the highest standard of care. Your recommendation is the highest compliment we could receive, and we're deeply grateful to have earned your trust. If there's ever anything more we can do for you, please don't hesitate to reach out. We're always here for you.

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Review from Jennifer D (Daughter of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience

My mum has dementia. ENA looked after her for about six months before she went to a specialist dementia care home.
All the carers were exceedingly kind, sensible, and thoughtful. The care manager, who oversaw my mum's care was exceptionally good. She supported the carers through some challenging behavior

from my mum and always kept me fully informed. She took the time to listen to me at some length on many occasions and was always willing to implement my instructions.
I am very happy to recommend ENA to anyone whose relative requires live-in care.

Reply from Rob Bruce, Care Manager - Business Development at ENA Care Group Ltd

Thank you very much for taking the time to share your experience with ENA and the care provided to your mum. It's heartwarming to hear that our team, especially the care manager, could offer the support, kindness, and understanding needed during such a challenging period. We recognise the complexities involved in caring for someone with dementia and strive to make the journey as comfortable and dignified as possible for both our clients and their families. Your feedback is invaluable to us and we are truly grateful for your recommendation and trust in us to care for your mum. Please know that we remain dedicated to supporting families with the same compassion and professionalism you experienced. Your insights are always welcome as we continue to learn and improve our services.

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Review from D C (Husband of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience

Very helpful and efficient carer. In contact by phone in the event of delays. Regular weekly data sheets, indicating times and personnel. All personnel pleasant and knowledgeable about their work.

Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd

We appreciate your positive review and are glad to hear that our carer and personnel were helpful and efficient. It's great to know that our weekly data sheets were useful to you. Thank you for your kind words!

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Review from Lavinia W (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience

Had a variety of girls from many different national backgrounds. All pleasant, helpful and attentive.

Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd

Thank you for your kind review. We appreciate your feedback and are happy to hear that you had a positive experience with our team.

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Review from D S (Client) assisted by family/friend published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience

We are so blessed to have found these carers. They are all wonderful and lift your spirits with their kindness, care and dedication.

Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd

Thank you for your kind words! It is heartwarming to hear about the positive impact they have had on your well-being. We appreciate your trust in our company and will continue to strive for excellence in our services.

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Review from S H (Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

The carer who comes to me is always punctual and is a very pleasant person.

Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd

Thank you for your kind words regarding your carer. We are privileged to have such wonderful and experienced people working for us. I am sorry to see that we couldn't surpass a three-star rating, so I will speak with your Care Manager to see how we can improve to become a five-star service for you.

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Review from C T (Son of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

Overall, excellent service with kind and thoughtful carers.

Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd

Thank you for taking the time to leave your kind feedback, it is much appreciated.

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Review from D D (Father of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience

I manage some of the administration associated with the care for my severely disabled son, who lives independently with the aid of live-in carers. We have used ENA Care Group for over six years now. There have been ups and downs with the quality of carers provided, but in the main my wife and I, and

more importantly our son, have been happy with the care that he receives. In our experience, the care managers/coordinators are key to success and in this respect ENA have been very good. When unforeseen issues arise, as they inevitably will, these have been dealt with quickly and professionally. The documenting of the care to be provided is good and the staff seem well trained.

Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd

Thank you for sharing your experience with ENA Care Group. We appreciate your honest feedback, and we are pleased to hear that, overall, you and your son have been happy with the care provided by our Live-in Carers. We agree that our Care Managers play a vital role in ensuring the success of our packages of care, and we are proud of our team's ability to handle unforeseen issues promptly and effectively.

At ENA Care Group, we maintain a strong focus on providing our carers with thorough and bespoke in-person training to ensure that they are well-equipped to provide the highest quality of person-centred care to our clients. We are pleased that you have found our Carers to be appropriately skilled and knowledgeable in providing your Son's care.

Thank you again for your feedback and for your continued trust in ENA Care Group. We hope to continue supporting your family for many years to come.

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Review from R P (Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience

The care manager came to meet with my mum and me to discuss her care needs. The most important thing for me was kindness and consistency as she has Alzheimer’s Dementia. He discussed thoroughly what our needs were. He returned and introduced us to our new carer. She had recently completed her training

and was keen to start work. It is hard to put into words just how amazing she has been. Mum was very reluctant to leave her flat which was hard for the family to see. The carer now has her going to church again, dementia smile club, to various coffee mornings and eating out again. When she takes her holiday ENA always ensures a smooth handover. I cannot recommend this company enough, especially our carer who has become part of our family, sharing and enjoying family days whilst caring for Mum.

Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd

Thank you for taking the time to share your positive experience with ENA. We are thrilled to hear that our care manager took the time to discuss thoroughly your mother's care needs and that our carer has exceeded your expectations in providing her with the kindness and consistency she requires. We're delighted to hear that your mother is now enjoying a range of activities and outings, which is testament to the dedication and hard work of our carer. We really appreciate your recommendation and are pleased to have been able to provide such a positive experience for you and your family.

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Review from Gillian W (Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience

I have used ENA as a care provider for over 10 years, initially to provide care for my elderly, disabled brother and, since his death 2 years ago, to provide care for me. Over that time I have met many carers. Most, particularly those from Eastern Europe, have been excellent and many have become friends.

Some, however, have not been satisfactory and recently those doing short-term placements when the usual carer was on holiday, though they have done their best, have really not been up to the job. Had they been on a long-term placement I would have asked ENA to send someone more competent.

When I first started using ENA I was impressed by the management, particularly the fact that someone visited regularly and checked that both the carer and the client were happy. Problems were dealt with quickly and efficiently. Recently however I have had minimal contact with management and I think only 2 brief visits in 2½ years.

Reply from Matthew Blanche, New Client Care Manager at ENA Care Group Ltd

Thank you for taking the time to detail your experience with ENA.

I am pleased to hear that your long-term Carer is a great fit but am disappointed to hear that some have not met your expectations. While we take great effort with every placement, we rely on Client feedback to learn where we have gone wrong. I see you mentioned that you didn't want to ask for a different Carer as it was only short-term, but I would implore you to always contact us if you're not happy to give us an opportunity to fix the situation and ensure steps are taken to prevent reoccurrence.

I am also sorry to hear that you haven't been visited as much as you would have liked. I have checked your records and can see that you have been visited 7 times in the past 2.5 years, including a visit yesterday. We are always here if you need us, and I will ensure that your Care Manager has a conversation with you so we can define your expectations around home visits, as we can always facilitate more.

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Review from John C (Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience

I have been a client of ENA Care Group Ltd since 24/11/2022. I interviewed a number of agencies and settled upon ENA due to what I perceived to be a person-centred approach. Their office staff are extremely attentive and efficient. The first carer they allocated to me was/is of the highest quality and

have now become a regular part of my care package. The relief carer they sent me whilst my regular person was on annual leave was terrible, however, due to me having live-in care for over a decade I am fully aware that agencies can not control the conduct of a staff member whilst out in the field. I reported my concerns to my coordinator and the relief member of staff was completely barred from returning to work on my package. ENA are extremely client focused and enable me to live my life in the way I wish to live it. This includes but is not limited to; enabling me to carry out my volunteer work, attend social events and live my life to the full. I would highly recommend this agency to anyone.

Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd

Thank you for providing feedback on your experience with ENA Care Group Ltd. We are grateful for your positive comments regarding our client-centric approach, responsive management, and the exceptional care delivered by your dedicated carer. We sincerely regret any unpleasant experience you may have had with the relief carer, and we have implemented measures to prevent such occurrences in the future. It is rewarding to know that our customer-focused approach empowers you to live on your terms, and we look forward to continuing to support you.

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Review from L M (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience

My mother required live-in care from August 2021. It didn't work out with the first carer that came to live in, however, ENA listened to feedback and we discussed my mother's requirements further. The second carer that came to look after Mum was far more suitable and remained in position caring for

my mother up until her death in January 2022. Overall, my sister and I were really pleased with the communication between ENA and ourselves.

Reply from Matthew Blanche, Care Manager at ENA Care Group Ltd

Thank you so much for taking the time to leave your review. We are very pleased to hear that you had a positive experience with ENA and I will ensure your comments are passed onto the Care Manager who oversaw your mother's package of care.

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Review from V C (Daughter of Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience

My Mum has needed live-in care since October 2015 and over this time she has had the experience of over 20 different carers looking after her. We have had an association with ENA since October 2016. The care provided has varied greatly ranging from excellent care to extremely poor care. The care provided

currently is excellent. I have had to report issues to the care managers on numerous occasions but I must say that they have dealt with the issues immediately and have gone above and beyond to get the concerns and issues resolved as soon as possible. Since August 2020, we have received a very high level of service from the Care Team which has been very reassuring. The Team are always very professional, caring, and polite. The ENA Covid procedures and policy in place appear to offer good protection for their clients. I am delighted to say that the current care is excellent (provided by a very lovely lady). It gives me so much reassurance and it is nothing more than my Mum deserves.

Reply from Nathan Eyre, New Business Development at ENA Care Group Ltd

Thank you very much for taking the time to submit a review. I am glad that your mum is receiving such great care from everyone.

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Review from K D (Wife of Client) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience

Throughout his care from ENA, we have enjoyed friendly expertise from both management and staff. Everyone is very professional, caring and pleasant. They have met the Covid challenges with patience and good humour. The team are punctual, the management takes any concern I have on board and resolve issues

quickly. They are always proactive. We feel lucky to have ENA taking care of us.

Reply from Mitchell Miller, Managing Director at ENA Care Group Ltd

Thank you, we appreciate you taking the time to leave a review. We are very pleased to read your feedback and your positive experience with ENA.

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Review from Marc O (Client) published on 1 October 2021
Submitted via Website • Report

Overall Experience

ENA supplies live-in care to me. We agreed fairer pay for carers (extra 50 hr p/w). Late 2020 found out ENA keep extra for themselves. Told two contradicting reasons and refused a refund. ENA told me to stop directing my care, accept care given as carers have worked with disabled before (we're all the

same it seems), so don't need my interference. ENA said carers are not just carers, they're like family and should be treated so (until it comes to wages). Recent carers - work-shy and inexperienced. Only want to do housework and assist people (my opinion). Moaned about my stretching, so ENA stopped it as it was too much hard work. Sent email detailing the effect of physical work on the human body (patronising and insulting) to me, a paralysed person. Last phone call with the case manager, said ENA lacked carers and was unable to provide carers for two clients. Later received an email from ENA warning about the lack of carers. ENA - if I'm lying then sue me and I'll remove this review (in the unlikely chance you win).

Reply from Mitch Miller, Managing Director at ENA Care Group Ltd

I am very sorry to hear of your experience, Marc. We take any negative feedback about our services very seriously indeed, as we constantly strive to achieve excellence in everything we do and have already dealt with your complaint formally. Our commitment to high-quality care standards has been recognized in the number of awards we have won in the last year, so your comments are a real surprise and disappointment to us.
That said, I would like to take the opportunity to address a couple of points you have made specifically about our team. All the carers working at ENA have undergone a rigorous recruitment and selection process. Our carers are entitled to work in a safe manner without completing manual handling tasks which are not agreed upon in the care plan and cause injury to them or impact their welfare. We have a duty of care to ensure they are able to perform their duties and deliver care to the best of their ability.
Once again, thank you for your feedback.

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Review from D D (Son of Client) published on 16 December 2019
Submitted via Website • Report

Overall Experience

Brilliant staff, I can't recommend this company more. A complete headache getting my dad home from hospital. For the first few weeks was ringing the team constantly but had good support, clearly knowledgeable. Things have settled now and although dad hasn't liked the idea of it, he is doing well. Much

better than in a home. The carers have been great and very patient. Thank you.

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Review from Emma D (Client) published on 6 November 2019
Submitted via Website • Report

Overall Experience

I have used this company for 3 years so far and am happy with the carers I get through them. I have had ups and downs with different carers but my care co-ordinator clearly tries their best to accommodate my requests. Their carers sometimes have worked with other clients and sometimes haven't but I

have found in comparison to the previous company I used, the carers I now get have much better training and I feel more supported at home.
Of all the companies I have used so far, I would recommend ENA.

Reply from Mitchell Miller at ENA Care Group Ltd

Thank you for taking the time to review our service. We appreciate and value your feedback.

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Review from Alan B (Client) published on 13 October 2017
Submitted via Website • Report

Overall Experience

I have used this company on three occasions for live in care provision. The first two were fine, however, on the third occasion, I was provided with a substandard carer. I made a formal complaint to ENA, however, they considered that the care provider was fine.

Reply from Mitch Miller, Operations Manager at ENA Care Group Ltd

Thank you for taking the time to review our service.

I am sorry you felt the care was substandard on the third occasion. This was investigated and found no issue with the care delivery you had received as outlined to you in the complaint response.

We ask all our clients to inform us immediately without delay, if they are dissatisfied with any part of our service so we can resolve any issues. On this occasion it was not brought to our attention immediately and when the complaint was highlighted, the carer was changed within 24hours and supported with a returning carer to achieve continuity.

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Review from Debra L (Client) published on 5 September 2016
Submitted via Website • Report

Overall Experience

I have been with the ENA Care Group for nearly 11 years and they have always provided good care and been have extremely supportive and friendly. If I did have any problems, they have been sorted out straight away with no fuss.

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ENA Care Group Ltd

Care Provided by ENA Care Group Ltd

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Funding & Fees Guide for ENA Care Group Ltd

ENA Care Group Ltd Reviews (19)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Awards / Recognitions (1)

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Frequently Asked Questions about ENA Care Group Ltd

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ENA Care Group Ltd

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Funding & Fees Guide for ENA Care Group Ltd

ENA Care Group Ltd Reviews (19)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall Good

Awards / Recognitions (1)

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Frequently Asked Questions about ENA Care Group Ltd

What Type of Services does ENA Care Group Ltd offer?

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Overall
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