Good Companions Care at Home Agency

Beverley House, 80 - 82 Beverley Rise, Carlisle CA1 3RY
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9.6 18 Reviews
  • Good Companions Care at Home Agency, Carlisle
Good Companions provides outstanding professional domiciliary, complex needs care, and Live in Care ( including the new 24 Hour Registered Service) to people in and around Cumbria, allowing them to keep living independently. They have offices in Carlisle, and Penrith, With over 40 vehicles most regions of Cumbria are covered.   In addition, the Good Companions seaside care home at Silloth offers residential, and dementia care in a special facility.

Good Companions staff are trained to a nationally recognised standard in all aspects of care. The Good Companions offers a wide range of services, including cancer and dementia care, food preparation, medication, cleaning and palliative care.

They have a clear aim, which is to achieve outstanding by the CQC (Care Quality Commission). Good Companions current rating is Good (April 2021).

To achieve "Outstanding" you need : A dedicated management team who can lead from the front and who are passionate to deliver outstanding care. A dedicated and highly trained team of carers with great passion, dedication and commitment to deliver outstanding care.

Directors that put everything they do at the forefront of providing outstanding care and who are directly available to all of their managers, carers and customers. A commitment to invest substantial time and money to achieve the very best. This is the Good Companions philosophy.

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Care Provided by Good Companions Care at Home Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Good Companions (Cumbria)
  • Person in charge
  • Sharon Stubbs (Area Manager)

Funding & Fees Guide for Good Companions Care at Home Agency

  • Prices

  • Starting from £5 Medication Call ( 15 minutes) for Existing Customers

  • Prices vary from 15 minute medication calls, to 30 Minute and One hour Calls, Six hour block hours, and nights.
    Fees are discussed on your free care assessment.

Good Companions Care at Home Agency Reviews (18)

9.6

Good Companions Care at Home Agency has a Review Score of 9.6 (9.569) out of 10, based on 10 reviews in the last 2 years. Over all time Good Companions Care at Home Agency has 18 reviews.

Overall Experience

  • 12
  • 6
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Date Published

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Review from J C (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having the support from Good Companions means that Mum can stay in her own home. Mum enjoys the visits, has good conversations with the carers and they ensure she and her home is safe and well taken care of. We have the comfort that she has the helps she needs. They are reliable, trust worthy and kind.

Reply from Sharon Stubbs, Area Manager at Good Companions Care at Home Agency

We are so grateful and appreciate you taking the time to share your feedback with us, we will share this kind recognition to all of our great staff.


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Review from M J (Daughter of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of Good Companions for just over 4 months and have found them to be very professional, helpful, caring and efficient. Whatever our needs have been, the team have always been willing to assist, and any queries have been dealt with extremely quickly and efficiently. Highly
recommend their services.

Reply from Sharon Stubbs, Area Manager at Good Companions Care at Home Agency

Thank you for taking the time to leave us a 5* review, we are delighted to know that you are pleased with our services and our excellent team of staff, that we are so proud of, making sure all of our client's receive excellent care.


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Review from D M (Client) assisted by family/friend published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have always been punctual, and the care delivered has been good. The visit to Penrith has been particularly good and helpful, and carers have gone the extra yard - including getting fish and chips.
Over all I'm very happy with the service.

Reply from Sharon Stubbs, Area Manager at Good Companions Care at Home Agency

We cannot thank you enough for your kind feedback and so pleased to hear that our great team of staff, go the extra mile. We are so pleased to hear that you are so happy with the service. This makes our job role so rewarding.


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Review from Barbara H (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care you have provided for my parents, especially my mother. I have requested several increased changes of care for my parents in the last month, which you have been able to provide at short notice.

Reply from Sharon Stubbs, Area Manager at Good Companions Care at Home Agency

Thank you so much for taking the time to leave us feedback regarding the service that we provide and all of our staff are dedicated to providing the highest standard of care to all of our clientele. We are so grateful and appreciate you taking the time to share your rating with us.


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Review from H E (Sister-in-law of Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been excellent, kind and considerate and they are very polite and a pleasure to have in our home. We have had slight problems with the times that they have come but now all is resolved.

Reply from Sharon Stubbs, Area Manager at Good Companions Care at Home Agency

We sincerely appreciate your valuable feedback and we are so proud of all our care staff and office staff, making sure that all of our clients receive excellent care and dealing with any concerns in a proactive way, making sure the client comes first at all times.


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Review from Cath C (Daughter of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always at the end of the phone to sort those little niggles and help keep things ticking over. This is especially important as I am 300 miles away.
Carers are always respectful and friendly and happy to accommodate change when required.
Very happy with the level of care.

Reply from Sharon Stubbs, Area Manager at Good Companions Care at Home Agency

Thank you so much for posting your positive review, our excellent team of staff is committed to providing high-quality care standards and we are delighted that we are making a good impression with the elderly people that we care for, as we would with our own parents.


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Review from Christopher B (Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite suffering from a sudden substantial reduction in staff in 2024, the remaining carers and those who have since joined as replacements, have always given friendly and efficient service. A more effective way to ensure appropriate visit times in cases of my known planned regular unavailability would
improve matters still further. I have to ring the office (often weekly) to ask for a visit time to be amended.
It was also wonderful to see the company repay its clients with the amount of the winter fuel allowance so cruelly withdrawn by the new government. Hats off to them!

Reply from Sharon Stubbs, Area Manager at Good Companions Care at Home Agency

Thank you so much for taking the time to leave us positive feedback. We are really grateful and appreciate you taking the time to share your rating with us.


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Review from Vicky C (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well organised and always provide excellent carers for my Mum. We have been using. Good Companions for years and always been extremely happy with the organisation and level of care provided. Thank you

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Review from S M (Daughter of Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great communication with/from Good Companions who sent through the carer details for us to check. We were able to then communicate directly with the carer, arrange a pre-visit meetup and felt happy to leave Mum for two nights with the carer. Everyone was very accommodating and we will be happy to use
Good Companions again.

Reply from Sharon Stubbs, Area Manager at Good Companions Care at Home Agency

Thank you, so much appreciated for your precious time in leaving your valuable comments and we are so pleased to hear that your mother received excellent care and you will use our service again. This makes all of our team very proud and our job so rewarding to receive this excellent feedback. Kind regards, Area Manager.


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Review from Pauline C (Sister of Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Good Companions was the most professional and individual approach that provided comfort and peace for all the family. The staff were patient and empathetic. We were truly blessed to have found such a wonderful place. Not all angels have wings. Thank you so much.

Reply from Julie Crisp, Manager at Good Companions Care at Home Agency

Thank you so much for the fantastic review. As a company, we are very lucky to have such amazing Carers working for the company. Your review will certainly be passed on to them.


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Review from Marion B (Wife of Client) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five-star care for my husband. Couldn't praise them enough.

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Review from Heather M (Daughter of Client) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's two carers supplied by Good Companions are outstanding. Sadly my experience with their management from Good Companions has not been as good - pressure put on carers to take on other clients at short notice which puts them under pressure and they did not have the time off in which to recuperate.
Short notice changes were also very upsetting and unsettling for my mum.

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Review from Morag C (Daughter of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been satisfied with the contact I have had with the office. They have been efficient and helpful. I have also been happy with the service provided by the carer.

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Review from Marcus (Son of Client) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Companions have been a great help to my mum and family since the very start and continue to do so. From the first enquiry they were able to advise what care would be best for my mum. We use the Good Companions for respite care and without doubt they always make sure they can he;p rovide a carer
for the time we need.
The team have been ever so supportive and continue to do so, I have recommended many of my mums elderly friends to seek acre from Good Companions and would advise any other families to do so also. The Good Companions really do care!

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Review from John W (Son of Client) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a bit of misunderstanding at first but the manager got it sorted and Good Companies provide careers for my parents.
All off them gave 110%.
Especially one who was an angel sent from heaven

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Review from Bill A (Husband of Client) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No real problems at all with the care received but sometimes rota times can be misleading. Accounting problems between the company and the Council department have resulted in us paying for cancelled visits. Both parties say they are working to rectify this and there seems to be some progress recently
- ongoing. Hence scores for management and value for money.

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Review from George B (Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are recommended, cheerful, and helpful. A pleasure to see them. Manager and office staff easy to contact and always helpful. I have been using Good Companions for many years.

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Review from G S (Daughter of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank Good Companions enough for making sure my mam is ok, and my dad when he was at home.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Good Companions Care at Home Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Good Companions Care at Home Agency is calculated as follows: ( (36 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 58 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Good Companions Care at Home Agency is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Mark

Mark Newby

Job Title: Company Director

Joined: 1995

I have been involved in health care for over 20 years. I am very proud of the high quality care services that my organisation provides. We are planning to have a large network of highly trained healthcare managers and partners who are looking to provide care services to you and your families.


“Welcome to the Good Companions Care Agency with thanks and my warmest regards. Take care and keep safe”.


Sharon

Sharon Stubbs

Job Title: Area Manager

Joined: 2015

I have over 20 years of experience working in Health & Social Care and have gained level 5 in Leadership & Management and Train the Trainer in moving people safely, working around risk assessing to suit all individual needs. I am also passionate to promote the updated training for all our staff to have the knowledge & understanding that is a requirement & to drive ourselves to be outstanding on our next inspection from the Care Quality Commission.


Frequently Asked Questions about Good Companions Care at Home Agency

What Type of Services does Good Companions Care at Home Agency offer?

Good Companions Care at Home Agency offers Home Care.

How many Carers does Good Companions Care at Home Agency employ?

Good Companions Care at Home Agency employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Good Companions Care at Home Agency to verify any information. View our terms and conditions. Good Companions Care at Home Agency has a Platinum Service – more info.