Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA
Submit a Review
9.9 101 Reviews
  • Home Instead (Southport), Southport
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.

Home Instead is also proud to offer a 'Live-in' service.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead's Care Professionals receive specialist training, and are required to have a minimum of 4 references in addition to an enhanced (DBS) background check. They do not wear uniforms as this can create a barrier, particularly when a care professional accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that Caregiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients living with Dementia.

Show Home Instead (Southport) on the Map

Care Provided by Home Instead (Southport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jan Anderson (Manager)

Funding & Fees Guide for Home Instead (Southport)

  • Prices

  • From £37 per hour for hourly at home support
    Please contact us to discuss the cost of our Live in Care Service

  • Plus one-off set up fee - please enquire for details

Home Instead (Southport) Reviews (101)

Total of 101, showing 1-20
9.9

Home Instead (Southport) has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Southport) has 101 reviews.

Overall Experience

  • 91
  • 9
  • 0
  • 1
  • 0

Date Published

101
3
7
13
88

Review from J B (Daughter of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided by everyone at Home Instead was fantastic, not only for mum but for us as a family. The carers could not have done any more for my mum to make her last few weeks more comfortable. They all acted with and treated mum with great care, compassion, empathy, professionalism
and dignity. They became like one of the family. We could not have asked for anything more. A brilliant team. Thank you, one and all.

Reply from Irene Hough, Owner at Home Instead (Southport)

It was our pleasure to be able to serve your lovely mother in her last few weeks. I know the team were extremely fond of her. Please accept our condolences to you and all the family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janice D (Niece of Client) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no hesitation in asking Home Instead to help my elderly aunt, due to prior experience of their excellent care of my dad - locally in 2016 and another aunt in 2023. The service is professional and caring at each stage - meticulous planning, organising, meet and greet the carers first, carer matching
and care - fulfilling the needs. Carers are always kind, friendly, respectful, dignifying, reliable and on time. A whole hour of top class care at the allotted time makes Home Instead care packages far superior to others.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review and it has been our absolute pleasure to support your lovely family over the years.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Daughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Home Instead were excellent, whether it was the carers who gave my mum the best care over the last year while she struggled to do everyday tasks in her own home. With their help and support she was able to live at home which is what she wanted. The ladies in the office also supported myself
and gave me advice from their experience because I had not been in this situation before. I would definitely recommend this company to friends.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for taking the time to leave such a lovely review. I am so pleased that we could be of help to your mother. Also, that you felt that we were a support for you too. Our aim Is to be there for families, who need us on both an emotional and practical level, where possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Client) assisted by family/friend published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We thought the carer was a nice kind lady and was an excellent choice for me. Thank you Home Instead, we will contact you again when we need you.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for taking the time to leave your review. We are pleased that you have been happy with our service. Feel assured that we will be here for you in the future should the need arise.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J D (Niece of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead are always reliable, caring and diligent. The communication is superb, both over the telephone and via daily notes. They cared for our aunt like she was a family member. I would rather pay these rates for this type of service.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for taking the time to leave this lovely review. We are so pleased that we were able to support your Aunt and meet your expectations, it is always our aim that families feel that we have provided our service as we would to our own families.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D D (Husband of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care support. All care staff are the best. Lots of love to all.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for leaving your review. We are so pleased that we were able to provide a service that you were pleased with.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Client) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a good experience using Home Instead Southport. The carers were friendly and professional. The office staff ensured my visits were covered. I was never left without care. I knew who was coming and they always arrived on time. The only reason I am leaving is due to the high cost.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R N (Daughter-in-law of Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 2 1/2 years, Home Instead have cared for my partner's parents who are both now deceased. The service started promptly, changes to the service have been agreed in a timely manner. The whole team at Home Instead were excellent. As we live a distance away, being able to read the respite after
each visit gave us reassurance. If there were any issues we would be informed promptly. The carers were professional, considerate, well-informed and did all they could to support my partner's parents and also my partner and myself. They provided advice on practical equipment to aid care. The parents appreciated the kindness and compassionate care provided.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, we are so pleased that we delivered on our promises to you and all your family. We really appreciate your kind comments. Thank you so much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T G (Daughter of Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Through professional service from beginning to end. Initial enquiry, setting out a care plan, contact with my dad and myself, reviews and especially the care my dad received. No negative experiences and I would definitely use the service again. I'm only terminating the service because my dad feels able
to shop and clean for himself at the moment.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for taking the time to write this lovely review of our service. We are pleased that we could support your dad, until he was able to be independent again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane S (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased and happy with the care provided by Home Instead over the past few weeks. All the carers have been extremely kind and friendly and have been very willing to do whatever I have asked and more! Whenever I have not given them a lot to do, it has just been lovely to chat with
them. It was excellent at the start of my care to be introduced to each of the carers who will be helping me, and I am getting to know them all well, and I look forward to them coming each day! I would certainly recommend the company to anyone who needed care at home. I would not fault them in any way. Any times, I have been in touch with the office, and they have always been very helpful.
Thank you.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your lovely review. It is our pleasure to support you and of course I will pass on your positive comments to our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Client) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always had reliable and punctual service and your staff have given us all we that we could reasonably expect.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you so much for your kind review. We are pleased that you have been satisfied with the service provided and we will of course feed this back to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R R (Daughter of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact and through the time our family were involved with Home Instead your care and support were excellent.
All staff acted professionally, treating both Mum and Dad with dignity and genuine kindness.
Thank you for all you did in what was sadly a very short time.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for taking the time to leave is this lovely review. We are always humbled when we have reviews such as this. It is always our aim to ensure that everyone is treated with dignity and respect from the very first contact. We are so pleased that we were able to provide our service in a way that made a difference to your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda C (Daughter of Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mum was exceptional. She enjoyed her visits and the ladies did their best to follow Mum's planned menu. They were very kind and made sure they chatted with Mum and always treated her with compassion and respect when helping with her personal needs. Thank you for always being cheerful,
office staff included-always helpful straight away.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for your lovely review. We are so pleased that you are so happy with everything we did. I will be sure to let the team know that they are doing a great job.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D P (Partner of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed by Home Instead and cannot recommend them more highly. Always professional in their dealing with us and the regular carer they provide are of the highest quality - they are like family members. The office staff are always very helpful and they have managed to find extra care
when required. Outstanding in every way!

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for so much for this lovely review, we are so pleased that we have been able to provide our service in a way that has been so well received. We appreciate you taking the time to let others know about the quality of our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W M (Husband of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my wife went into hospital, I objected to the enforcement of the two weeks notice. I consider it should have been halved as in the case of death. It was no excuse to say staff had been allocated and had to be paid as you frequently altered the schedule.
Your service was good, better than other
providers as you are more expensive. Perhaps I am being a bit critical but at 98 I tend to compare today with my younger days.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for your feedback. We are sorry that there was an aspect of our service that you were unhappy about. It is important that we employ and retain the very best people to take care of our clients and they need to have an income that they can rely on. That said, we will take your comments on board and this will be a point for discussion when reviewing our terms and conditions. We are pleased that, aside from that, we were able to provide a service that you were happy with.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K G (Niece of Client) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had both personal and professional experiences of a number of care agencies. Home Instead are impressive because they are reliable, punctual, kind, compassionate, person centred, mature and professional.
They regularly review the care they give, and communicate with family members and health
professionals are flexible and responsive when unexpected changes to needs occur. They ensure the client receives care to a high standard. Also do not cut corners and ensure dignity and individuality are maintained. He could not be more impressed or grateful.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so grateful for your comments, it means so much to us to know we have delivered on our promises to you and your loved one, it has been our privilege to provide the support needed, thank you from all the team at Home Instead.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L M (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was wonderful it was a load off my mind. Thank you very much.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so pleased that the support we provided for a temporary period was what you were hoping for, it has been our pleasure to be there for you. Thank you for taking the time to tell us how we did, your feedback is valuable to us and we are thrilled that you have been happy with the service. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony A (Husband of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company and carers were extremely helpful.
The care offered met the needs of my wife.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so grateful that you have taken the time to review the service we provided, and that it met with your expectations. Your feedback is also valuable to others who may look to use our service and rely on independent reviews such as yours, thank you so much, from us all at Home Instead.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicky S (Daughter-in-law of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both regular carers and the support from the office enable Dad to stay in his own home for longer than anticipated. His "team" were excellent.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you, we have achieved our goal and we are so glad that we were able to help Dad stay at home for longer, thank you so much for giving us your kind review. Thank you from us all at Home Instead.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G C (Son of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my father received from Home Instead (Southport) was life-changing. Since he started receiving a morning visit each day, his physical and mental health has markedly improved, so after two years of care, he seems two years younger. The care was reliable and tailored to what he needed, and
the carers were kind, competent and fun.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

What a wonderful review; we can't thank you enough, and we are proud to have had such a positive impact on your father's life, with our very best wishes from all the team at Home Instead. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Home Instead (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Home Instead (Southport) is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (1 Poors x 2) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southport) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Leanne

Leanne Stubbs

Job Title: Operations Manager - with Registered Manager Duties

Joined: 2007

Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.


Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.


Charlotte

Charlotte Baines

Job Title: Head of Client Experience

Joined: 2010

Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.


Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.


Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.


Frequently Asked Questions about Home Instead (Southport)

What Type of Services does Home Instead (Southport) offer?

Home Instead (Southport) offers Home Care.

How many Carers does Home Instead (Southport) employ?

Home Instead (Southport) employs 134 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southport) to verify any information. View our terms and conditions. Home Instead (Southport) has a Platinum Service – more info.