Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA
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9.9 101 Reviews
  • Home Instead (Southport), Southport
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.

Home Instead is also proud to offer a 'Live-in' service.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead's Care Professionals receive specialist training, and are required to have a minimum of 4 references in addition to an enhanced (DBS) background check. They do not wear uniforms as this can create a barrier, particularly when a care professional accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that Caregiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients living with Dementia.

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Care Provided by Home Instead (Southport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jan Anderson (Manager)

Funding & Fees Guide for Home Instead (Southport)

  • Prices

  • From £37 per hour for hourly at home support
    Please contact us to discuss the cost of our Live in Care Service

  • Plus one-off set up fee - please enquire for details

Home Instead (Southport) Reviews (101)

Total of 101, showing 21-40
9.9

Home Instead (Southport) has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Southport) has 101 reviews.

Overall Experience

  • 91
  • 9
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Date Published

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Review from I F (Son-in-law of Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team were always attentive and understanding and became friends, as well as the carers.
The benefit of having a regular team of carers rather than a procession of new faces cannot be overstated.
Home Instead was always accommodating regarding changing care needs, and the communication with
the office staff was always very good.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for your review; it means a lot to us that our team of care professionals provided friendship during their visits, it is the foundation upon which Home Instead is built, and we are so grateful that you have taken the time to let people know. Thank you from us all at Home Instead.


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Review from E H (Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed and benefitted from the Home Instead service. However, the sudden rise in the weekly cost of £2.50 caused me to dispense with the service. If you had raised the cost in increments I would not be complaining about the rise. I suggest maybe 50p, £1 and £1. If I were good at maths I would
be able to work out the percentage rise from £18.00 to £20.50 an hour. I hope carers' wages will rise accordingly.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to leave your review and we completely understand that rising costs are never welcome, we are proud to be an employer of choice within our sector and we would be honoured to provide support to you in the future should you wish to come back to us. With our kindest regards.


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Review from Jane R (Daughter of Client) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very valuable service. Approachable and organised managers, supportive and empathetic caregivers, excellent value for money.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for your review of our service. We are so pleased that we were able to provide a service that you were pleased with.


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Review from Martin S (Son of Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service and good carers, they achieved their tasks adequately and professionally. If a lot more could have been achieved at an acceptable price, we may have been able to delay my mother going into a care/residential home.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We appreciate you taking the time to review our service and we thank you for your comments, your feedback is very important to us. Our very best wishes from the Team at Home Instead Southport & Formby.


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Review from Valerie P (Husband of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was efficiently managed by the office. We have two lovely caregivers who helped my husband with care and consideration. They were always cheerful and I was enormously appreciative of their help and friendliness.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, we are so pleased that we were able to provide the right support for your husband which made such a difference for you both. With our warmest regards from all the team at Home Instead.


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Review from K R (Daughter of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Southport have proved invaluable over the last two and a half years.
Dad always wanted to stay in the house that he moved to in 1971 – the home in which he and my Mum raised the family. Even though his eyesight gradually deteriorated and he needed more help, Dad wanted to live in his own
home rather than move to a care home. With the support of his lovely CareGivers, Dad managed to do this until the week before he died – aged 98.
Not only were Dad’s CareGivers kind and responsible but the Home Instead office staff were always helpful. The pandemic of the last two years has seen many challenges within the care sector and I can say that all the staff were consistently professional – their administration was spot-on and they always replied to requests promptly. They also listened and gave appropriate advice on the occasions when I was unsure how to manage a particularly tricky situation from my home 170 miles away.
I have no hesitation in recommending Home Instead Southport.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for taking the time to leave this lovely review of our service. This scenario is absolutely why we started this company in 2007. We both had to make decisions about our aging parents and we wanted to provide a service that would really help and reassure families that were often busy and/or geographically distant. When I read reviews like this it brings me joy to know that 15 years later our team are still working with the same values and vision we had back then. We are so glad 5hat we could help your dad stay in the home he loved. Warm regards Anthea.


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Review from L F (Daughter-in-law of Client) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my parents-in-law for 4 years and did an excellent job. I would highly recommend them.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for your recommendation and review, it really means a lot to us to receive your feedback. All our very best wishes to you all for the future. Kind regards from the Team at Home Instead.


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Review from L H (Husband of Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2020, when my wife was coming out of a nursing home and after asking various people, Home Instead was the one most recommended. The staff, with just two exceptions, were excellent. The two who I felt weren't up to standard were replaced without question. Nothing was too much trouble and all in all
they were excellent.
The only reason we stopped using the service was because of my wife returning to the nursing home.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, being responsive to the needs of our clients/families is an absolute priority for us and we are so pleased that we met your expectations. Thank you for giving us the opportunity of being there for you and your wife over the last two years. With our kindest regards - all the team at Home Instead Southport & Formby.


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Review from Louise C (Daughter of Client) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was expecting Mum to resist help from the carers they first started coming for Mum. However, I was extremely surprised how compassionate and professional. Her carers were very quickly managing to encourage Mum to let them help her.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for your review, we are thrilled that the service is working for your mum and that any initial worries you may have had are behind you. Thank you so much from us all at Home Instead.


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Review from Stuart A (Son of Client) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead to provide care for my Mum over a number of years. The staff have been excellent and have treated Mum with dignity and respect - Mum called the carers "my girls" this has been a difficult few months leading up to my mum's passing. All at Home Instead have gone out of their
way to provide the extra care and support needed. Many thanks.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for your kind review, especially at this sad time, we feel honoured to have been the support your mum needed and enjoyed. With kindest regards from all the team at Home Instead.


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Review from Linda T (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been an absolute godsend to our family.
All through lockdown they never let us down. Nothing was ever too much trouble.
The staff in the office and on the ground are always helpful, supportive, reliable, caring and respectful.
I would highly recommend their care.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for your kind words and comments, the team are thrilled to know that we met all your expectations and that you and mum are happy with everything we do. With much appreciation from all the team here at Home Instead.


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Review from J C (Daughter of Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I wanted this help on a short term basis for my mums shopping to be done whilst I went in hospital for surgery. I chose Home Instead because I believed they could deliver a 1st class service.
My mum was willing to pay their higher fees because of this.
Unfortunately, this did not turn out to be
the case. and I was very disappointed with the service. We could have had a better service for half the price.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for providing your feedback on the service you received, we are truly sorry that it did not meet your expectations. Your feedback is important to us and when we have failed in our mission to provide an excellent service this gives us the opportunity to take action towards continuous improvement. Thank you from all the Team at Home Instead


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Review from D W (Son of Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professionally both the caregivers and the office staff. Looked after my Dad from 2017 to 2019 and then my mum in 2021. We built up an excellent relationship. As with all professions, some caregivers didn't always give their best but most did and quite a few went above and beyond - they will know
who they are - and I'm so grateful, as were my mum and dad.

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Review from Richard M (Son of Client) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, timely, empathic care was provided by a small team to our mother, who was able to remain in sheltered accommodation longer than might otherwise have been the case. The small team, with our carer, who usually came six days out of seven every week, meant continuity, giving our mother confidence
in the service. This carer became like a close friend to our mother. She was helpful and efficient without being too intrusive.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We couldn't ask for a nicer review of our service; thank you for taking the time to give us your valuable feedback. We are thrilled that we met your expectations and provided the support needed to make a difference. Thank you again from everyone at Home Instead.


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Review from Fiona D (Daughter of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The excellent care my Mum received from all the caregivers allowed her to be in her own home for longer than we could have hoped. The sensitivity shown to her growing needs through dementia was greatly appreciated. We had real peace of mind that she was well looked after by a regular team of carers.
The communication with the office staff certainly made things run smoothly.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for your kind review, it has indeed been an honour and pleasure to support you and your family in the way you had expected from us. Your review will also help other families to make an informed decision when choosing a service such as ours. Thank you again, with our very best wishes from all the team of caregivers and support staff at Home Instead.


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Review from B G (Niece of Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For nearly 8-years, I have used Home Instead to care for my uncle, who has Alzheimer's and Dementia. They have always been there for any situation that has arisen. The caregivers have adapted their various talents to help my uncle in every aspect of his care needs, which changed over the years.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

It has been our privilege to support your uncle, and we are so grateful that you have taken the time to write this review. Thank you so much, with all our very wishes from all the team of caregivers and support staff at Home Instead.


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Review from Sandra W (Daughter of Client) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had excellent care from Home Instead. The carers looked after Dad efficiently in a kind manner, noticing problems and acting on them immediately. Dad looked forward to their visits. The office management gave great support in a friendly manner.

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Review from M C (Niece of Client) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and special mention to the staff who go beyond what is expected e.g. providing emergency cover when Aunty waited 9 hours for an ambulance. Carers and leaders are very focused on my aunty's needs and preferences. She felt reassured, looked after and cared for.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review our service, we are extremely proud of all our wonderful caregivers and our office support team, we are so pleased that we have met your expectations and provided the level of care your loved one deserves.


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Review from S W (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had Home Instead Southport for the past several years. They have been magnificent in every way, the managers in the office and the carers attending my father. Unfortunately, he is getting worse. However, Home Instead have adapted to meet his needs and allowed him to live independently
in his own apartment. They are professional, responsible, caring, knowledgeable, fast-acting and trustworthy. To be like that takes a remarkable organisation with high standards.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

It has been our privilege to be part of your father's journey and we are so grateful that you have taken the time to review our service. We will make sure that everyone who has supported your father is aware of this feedback. Thank you for trusting us with providing support to you and your family and we wish you all the very best. Kind regards from all the Team at Home Instead.


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Review from Nigel R (Son of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a social worker, I often had to deal with issues arising from problems with care agencies. This was not the case with Home Instead. I had confidence in the care and support they gave my mother.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are grateful that you have taken the time to review our service and that we provided the service that was right for you and your loved one. We make every effort to meet the expectations of clients and families and it means a lot to the whole team when we received feedback on how we did. Thank you again from all the team here at Home Instead Southport & Formby.


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Home Instead (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Home Instead (Southport) is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (1 Poors x 2) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southport) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

5 Star Employer Award

Recipient: Home Instead (Southport)

Date: Monday 01 Nov 2021 More details

5 Star Employer Award

Recipient: Home Instead (Southport)

Date: Monday 01 Nov 2021 More details

Finalist - Great British Care Awards 2020

Recipient: Home Instead (Southport)

Date: Sunday 01 Nov 2020 More details

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Meet the Team (2)

Leanne

Leanne Stubbs

Job Title: Operations Manager - with Registered Manager Duties

Joined: 2007

Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.


Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.


Charlotte

Charlotte Baines

Job Title: Head of Client Experience

Joined: 2010

Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.


Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.


Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southport) to verify any information. View our terms and conditions. Home Instead (Southport) has a Platinum Service – more info.