Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA
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9.9 101 Reviews
  • Home Instead (Southport), Southport
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.

Home Instead is also proud to offer a 'Live-in' service.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead's Care Professionals receive specialist training, and are required to have a minimum of 4 references in addition to an enhanced (DBS) background check. They do not wear uniforms as this can create a barrier, particularly when a care professional accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that Caregiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients living with Dementia.

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Care Provided by Home Instead (Southport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jan Anderson (Manager)

Funding & Fees Guide for Home Instead (Southport)

  • Prices

  • From £37 per hour for hourly at home support
    Please contact us to discuss the cost of our Live in Care Service

  • Plus one-off set up fee - please enquire for details

Home Instead (Southport) Reviews (101)

Total of 101, showing 41-60
9.9

Home Instead (Southport) has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Southport) has 101 reviews.

Overall Experience

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Date Published

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Review from J F (Son of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were friendly, expert and professional.
Completely reliable, consistent. Flexible, undertook tasks such as collecting specimens on their own initiative. Excellent.
Billing an issue; We wanted electronic bills for dealing with the LA. Not sure why these proved so difficult as they could be emailed.
My late mother paid direct debit so payment was certain.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, we are most grateful for your feedback and I assure you our Finance Team will investigate your billing comment to see if we can make any improvements. Thank you for giving us the opportunity of trying to improve wherever possible. With the Kind regards of all the team at Home Instead Southport & Formby.


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Review from J A (Niece of Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead support my aunt since she has started to suffer from dementia. They have made my life so much easier and they have been a real lifeline for the whole family. We know that our aunt is safe, cared for, having a lovely visit, her shopping is done and all the caregivers truly care that she
is happy. Thank you to a great team.

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Review from David H (Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care provided by first-class carers who are very professional as well as helpful and understanding. Good timekeeping whilst showing flexibility. Very reassuring and prepared to take on small tasks willingly. Makes an enormous difference to the start of my day.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so grateful that you have taken the time to review our service. By completing this review you are helping other prospective clients to see real feedback to assist them when considering using our service. Thank you again, your comments are incredibly valuable to us, from all the Support team at Home Instead.


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Review from A W (Daughter of Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were professional, friendly and a great help to mum, especially in keeping her mind active and treating her as a friend. The service provider ensured carers were reliable and punctual and checked mum was happy with the service regularly.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are very grateful to you for taking the time to review our service, it is so important for us all at Home Instead to hear the real reviews of families we have supported. We will ensure your feedback is shared with all our team. Our very best wishes from us all at Home Instead Southport & Formby.


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Review from Niel L (Son of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first to last, the service provided has been truly excellent. The carers always arrived on time and were intelligent, articulate, patient and so caring. Having the consistency of 3 or 4 carers is so important and comforting. Nothing was ever too much trouble, and very importantly, the carers were
proactive if ever they had concerns. Outstanding, thank you.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are thrilled to have received your review and comments regarding the service you received from us. We are so pleased that we delivered on our promises to you and your family, thank you for giving us your feedback which will be passed to the team. Our best regards from us all at Home Instead.


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Review from Trisha S (Niece of Client) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care given to my aunt excellent in every way. The caregivers were wonderful and treated my aunt with respect and dignity. They honoured her independence while encouraging her with her everyday needs, such as personal care and nourishment. The office staff were always very helpful and tried
their best to meet any requests we had.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review the service we provided to your loved one, your comments are incredibly valuable to all the team who organised and delivered the service to you. Kindest regards from everyone here at Home Instead Southport & Formby


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Review from Colin T (Son of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Southport) has provided care for a number of years. In all aspects; they have proved to be very professional, supportive and cooperative in all areas from caregivers to the office staff. As a family, we can wholeheartedly recommend them to anyone considering home care.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, we are so pleased to read your review and know that we have made a difference for your family. Thank you from all the team at Home Instead Southport & Formby.


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Review from A H (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my mum who is very confused, since January up to the present. They come in every morning to do breakfast and medication, and twice a week they help her to have a lovely bubbly bath, which she really enjoys. I couldn't manage without them, they are all lovely with mum,
and although she was totally against having any carers coming into the house at the beginning, she looks forward to seeing them and appreciates what they do for her. I am so very grateful for everything they do.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review our service, our team are always thrilled to hear that we are making clients and families happy, and we are delivering on our promises to you. We will make sure your feedback goes directly to the team who are involved with your support. Thank you again.


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Review from Valerie S (Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two carers, both well trained, personable and a joy to have around. They were adaptable and thorough. The office staff were very professional and had both my and the carer's comfort and interests at heart.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, it is very rewarding for all the team to know that you have been so pleased and that we have delivered on our promises to you. Your comments will also help other families to have real feedback to use when making a decision about the services we provide. With our kindest regards.


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Review from Sue C (Daughter of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been so very relieved that Mum has had the support and help from her wonderful carers during this difficult time of lockdown. As we all live a distance away it has been a particularly worrying time for us but the care and companionship provided for our mother has made it so much
easier. Enlisting the support of Home Instead last year when mum had a few setbacks has ensured that she is now still able to enjoy her independence but also has someone popping in to see her regularly and keep her spirits up. We are extremely grateful for the peace of mind that this brings.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so very grateful to receive your review of how the service has helped to support you and your loved one. Providing a sense of well-being for mum and the family is our privilege.
Thank you for taking the time to tell us how we are doing.


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Review from D M (Daughter of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were kind, considerate and supportive to Mum during the years they cared for her. It was so good that she was able to be cared for in her own home. She regarded them all as friends rather than carers.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for completing this review, we delivered on our promises to you and your mum and we are so grateful to have been able to do this. Thank you from all the team at Home Instead.


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Review from G S (Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, compassionate, caring, dedicated. Caregivers providing not only care but also friendship and companionship. A very positive experience.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so grateful that you have taken the time to review our service, our dedicated team of CAREGivers and office support staff strive to be the best they can. Your review will also help others to make an informed choice when looking for home care. Thank you.


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Review from Katrina R (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although at the beginning of our journey with Home Instead (Southport) our initial experience has been extremely positive. My mother has been skillfully eased into her carer's frequent visits and they're developing relationship is progressing beyond expectation. I have found the members of the management
team, with whom I have had dealings with to be highly professional personable and caring.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so grateful that you have taken the time to review our service and tell us how we have helped you and your loved ones, it is particularly important because it also helps other families to make a decision based on the real experiences of others. We are incredibly proud of all our staff at Home Instead and we really value your feedback. We are proud to be supporting you and your family. Thank you.


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Review from Kim T (Daughter-in-law of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are extremely professional with lots of set procedures in place so that you can rely on them to do their job if you live away.
The ladies who came were well trained to deal with my mother-in-law, who has dementia. They were very patient and caring, listening to what she wanted but also
persuasive to what she needed. I can highly recommend them.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review the service, it means a great deal to all the team of caregivers and office staff; that we have delivered to your expectations. Thank you.


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Review from Sue W (Daughter of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We started using the service to help my mother with her meals when she was home from hospital, and then tried to extend it to assisting with her medication.
The carers were very kind and well-meaning, and the office staff kind.
Unfortunately, Mum deteriorated, and ended up readmitted to hospital,
and then came home for end of life care.
We found the two-week contract quite limiting, and off-putting.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your valuable feedback, it is important that we listen to families and use that feedback to look at ways for improvement wherever possible. Thank you.


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Review from Jane M (Daughter of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management was efficient and in contact with me as often as necessary. The staff were friendly but often seemed a bit rushed during the course of an hour. Overall, we were happy with the service and there was a good system in place if there were any problems.

Reply from Jan Anderson, Manager at Home Instead (Southport)

Thank you for taking the time to review our service. We are grateful for your feedback which we value greatly. With our kindest regards.


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Review from A S (Wife of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with excellent, efficient and friendly care from all the staff.
Well done to everyone.

Reply from Jan Anderson at Home Instead (Southport)

We are so grateful you have taken the time to review our service, thank you for letting us and others know that we have been a trusted source of care and support for you and your family. Our kindest regards.


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Review from J S (Son of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead administered my father's care very well.
The carers allocated to my dad were absolutely superb.
Very dedicated, caring and professional in all they did, sometimes in difficult circumstances.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review, we feel proud to have been trusted to provide the care and support for you and your family. With our kindest regards.


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Review from D M (Nephew of Client) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided excellent care to both my aunts and ensured they lived out their days at their home before dying aged 98 and 97 (the latest in December 2019) respectively after approx 15 years of support from their carers, a number of whom came to be looked on as friends.


In summary a professional,

organised, friendly and good value for money provider of senior care - on the very rare occasions they fell below their high standards they were quick to rectify. I would not hesitate to recommend them to others.

Reply from Jan Anderson at Home Instead (Southport)

We are so grateful that you have taken the time to complete a review on the service we have provided, it is our privilege to have supported your family in these recent years. With our kindest thanks.


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Review from H S (Daughter of Client) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all very kind to my Mum and seemed genuinely caring and interested in her. They often took time to chat with her about her life as well as doing all the basic care, to a high standard.
The office staff were friendly, but at times communication between them and the carers was not ideal.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review and for giving us the opportunity of improving ways of communication throughout the whole team. It is important that we listen, learn and improve when given the chance. Our goal is to be the best we can be to support others to live well at home. Thank you.


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Home Instead (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Home Instead (Southport) is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (1 Poors x 2) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southport) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (2)

Leanne

Leanne Stubbs

Job Title: Operations Manager - with Registered Manager Duties

Joined: 2007

Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.


Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.


Charlotte

Charlotte Baines

Job Title: Head of Client Experience

Joined: 2010

Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.


Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.


Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.


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