Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA
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9.9 101 Reviews
  • Home Instead (Southport), Southport
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.

Home Instead is also proud to offer a 'Live-in' service.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead's Care Professionals receive specialist training, and are required to have a minimum of 4 references in addition to an enhanced (DBS) background check. They do not wear uniforms as this can create a barrier, particularly when a care professional accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that Caregiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients living with Dementia.

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Care Provided by Home Instead (Southport)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jan Anderson (Manager)

Funding & Fees Guide for Home Instead (Southport)

  • Prices

  • From £37 per hour for hourly at home support
    Please contact us to discuss the cost of our Live in Care Service

  • Plus one-off set up fee - please enquire for details

Home Instead (Southport) Reviews (101)

Total of 101, showing 61-80
9.9

Home Instead (Southport) has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Southport) has 101 reviews.

Overall Experience

  • 91
  • 9
  • 0
  • 1
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Date Published

101
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Review from C B (Client) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received was outstanding. All the staff were lovely, and I would highly recommend the Southport branch.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review the service we have provided, it is very important to us all at Home Instead to know we have provided the right service that was tailored to your needs and that we did a great job, thank you.


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Review from P A (Daughter of Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We first needed care about three years ago. Their professionalism was evident on first contact. They transformed my life, knowing that my mother was being cared for by friendly and concerned carers, was wonderful. Anything that they were concerned about was referred to me immediately. They regularly
check on paperwork and customer satisfaction - everyone is cheerful and friendly; the caregivers are precisely that. I cannot recommend them highly enough. They are reliable, friendly and flexible - just wonderful!

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are thrilled to have received such a wonderful review of the service we have provided in support of you and your family, thank you for taking the time to help others see the kind of service you received which in turn will help them to consider our service. Thank you.


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Review from S T (Cousin of Client) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was supported by Home Instead earlier this year. Sadly, she passed away unexpectedly only two weeks after support began at the age of just 34. Although she only received support for a very short period of time, Home Instead had a profoundly positive impact on her well-being during this time.
My cousin had Aspergers, and we were looking for a provider to support her in increasing her independence and confidence in accessing the community. From start to finish, the staff at Home Instead went the extra mile. The team visited my cousin and I in her own home to discuss what she would like to achieve from their support. They then carefully considered my cousin's likes and interests and selected a member of staff with similar interests. My cousin praised Home Instead during the two weeks of support she received. This was of great reassurance to my family and I, as we don't live locally. After her sudden death, Home Instead showed great kindness to my family and me, it is the genuine sincerity and care for clients and their loved ones that lead me to highly recommend their service to anyone looking for a personalised high standard service.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We cannot thank you enough for your kind review. We are blessed to have been able to have such a positive impact for you and your family in your time of need. Thank you for completing this review.


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Review from M D (Daughter-in-law of Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally reliable and professional.
They do exactly what they promise which is refreshing.
All the carers have been thorough and treated their client with dignity and care.
I would highly recommend this service.

Reply from Jan Anderson at Home Instead (Southport)

We are delighted to read the review you have made of the service we provide, we are very grateful indeed for taking the time and trouble to help others by reviewing our service. Thank you so much from all the TEAM at Home Instead Southport and Formby.


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Review from R B (Daughter of Client) published on 31 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has made her final two years pleasant and enjoyable. Knowing her carers well and finding them warm, caring and as she described homely, she was calmer and relaxed in her final months.

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Review from Sarah K (Next of Kin) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been very positive of the care given to one of our family - professional, very friendly and a high standard of care as always given.

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Review from Isla M (Daughter of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were always pleasant and helpful to both of my parents and even managed to take mum out regularly, which was no easy task.
Very quickly increased mum's care when dad took ill and passed away subsequently. This allowed me to spend valuable time with dad during his last days.

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Review from Lesley C (Daughter of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's health deteriorated rapidly earlier in the year, and following a period in hospital, we agreed that she needed help in her home. Having researched a number of providers in Southport I contacted Home Instead as I was particularly keen that my mum had continuity of care.


I was very impressed

with the offer and the fact that my mum would see the same carers each week. She now has carers twice a day and has built excellent relationships with them, seeing them as friends. Regular meals, medicines administered correctly and someone to chat to have all contributed to an improvement in her health and, although she still suffers from some memory loss, she's so much better than she was.


I've been particularly impressed with Home Instead's ability to adapt to my mum's changing needs quickly and with their feedback mechanisms. As there is no family locally it's important that I'm alerted immediately if my mum has a problem and Home Instead contact me quickly and efficiently.


Reply from Jan Anderson at Home Instead (Southport)

Thank you so much for telling people about the service you receive in support of your loved one, we are always grateful to receive feedback and for others to be able to see how we are performing so they can make an informed choice when looking for home care, your feedback will really help support another family make that choice based on real experiences. Thank you from us all at Home Instead Southport & Formby.


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Review from Felicity S (Daughter of Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer very pleasant, helpful and understanding. Carer very attentive and passionate about the work. Nothing was too much trouble.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review - we are very grateful for your feedback which helps us to continuously improve and provide feedback to our dedicated teams. Thank you.


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Review from Helen R (Power of Attorney of Client) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were able to offer a professional and compassionate service to assist our client greatly at a difficult time. They gave her piece of mind and comfort, I would highly recommend them to anyone looking for some extra assistance.

Reply from Jan Anderson at Home Instead (Southport)

We appreciate you taking the time to complete this review which will assist others when trying to make an informed choice for care for themselves or a loved one. It is very important to us that we know how we have performed in our mission to provide the highest quality of support to those in need.


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Review from Deborah K (Client) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Disclaimer - until becoming disabled last year I was a Home Instead caregiver myself.
I have always been proud to be Home Instead, but now having seen it from both sides I'm even prouder. All staff come exactly on time, do whatever is required of them, and are like old friends. It's a joy to see
them, whether I'm well enough to interact that day, or they pack me off to bed to rest.
I have tried other care companies and there is just no comparison. Home Instead are professional, caring, and always go the extra mile to ensure clients can LIVE.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review, we are honoured that you have taken the time to tell us and others about the service we provide. This feedback will helps people to have the confidence to contact us. Thank you again.


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Review from Catherine D (Daughter of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been looking for help with Mum on a regular basis as she is 89 and her mobility and memory are failing. We wanted to be sure that Mum would get the best possible care and we specifically wanted to be sure that the ‘carers’ would be the same people each week so that Mum could hopefully build
a rapport with them and therefore feel that they would become companions as well. We also wanted the carers to be able to take Mum out and do any shopping as well as helping around the house.
After getting very positive comments from people who had used them and also from people, who had been employed by them in the past we were very happy to ask them to help.
Mum now has regular visits from two caregivers each week. We were understandably anxious on how things would go but we need not have worried. From the first visit, Mum has had nothing but praise for both of the ladies. They have obviously put Mum at her ease and their help is invaluable to Mum and to us (her children).

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review, it means such a lot to everyone in the team to know that we are delivering on our promises to you and your family. We will share this review with all the team with pride. Thank you.


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Review from Karen O (Client) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been poorly for many years and had care from different service providers. I can truly say Home Instead is one of the best care providers in this area. You don't always get it but this company are amazing from the office right to the people who come and do the job. Totally professional with a
friendly caring and comfortable interaction with me. When my illness is worse or I need extra help to get to the hospital they always do their best to arrange it for me. They have never let me down. I am really grateful to have Home Instead as my care provider. Thank you to them so much.

Reply from Jan Anderson, Home Instead (Southport) at Home Instead (Southport)

We are so very grateful for your kind and considerate words when reviewing the service you receive from the team. Thank you for taking the time to complete a review and for being an inspiration for us all to provide the best service we can. With our warm thanks.


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Review from Donald S (Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have previously had carers from two other companies and my comments are based on comparisons with them.
The carers from Home Instead have always arrived on time and stayed for a full hour, sometimes even longer. They have been cheerful, empathetic, professional and always willing to do whatever is
asked of them. Well done. 11/10

Reply from Jan Anderson at Home Instead (Southport)

We are very grateful that you have taken the time to review our service, hearing your comments is so important to all the team. Many thanks from everyone at Home Instead Senior Care


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Review from J G (Daughter of Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service we received from Home Instead and would recommend them to friends and family.
The carers did everything they could to keep him happy and comfortable and always arrived on time.
Any problems were sorted out quickly and efficiently.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review, we are so very grateful to have your comments on the service you received from us and to know we did what we said we would do in support of you and your family. Thank you for us all.


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Review from Diana P (Daughter of Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Home Instead to our family over the past 18 months has been invaluable as my siblings and I live at considerable distances from our parent's home.
The office quickly and expertly assessed how best to support our father, taking great care to identify a suitable companion to help
with his shopping and household organisation. This companion quickly developed an excellent rapport with our mother and handicapped brother who lived with them and the confidence of my sisters and other brothers.
Home Instead's flexible and caring attitude allowed us to continue to have the same person to provide companionship for our brother during the difficult period up to and following our father's demise and greatly eased the subsequent transition for him and our mother both moving into residential homes.
Since then this person has been able to provide companionship to both, acting as an important link weekly between the two and a reassurance to the rest of the family who cannot visit so frequently.
The advice and support from the office too has been consistently helpful and reassuring and has helped the family to come through a major change in circumstances.

Reply from Jan Anderson at Home Instead (Southport)

We are all very grateful for your comments reviewing the service that your family has received from us, it is an honour to help and support a family when in time of distress and crisis. Thank you for welcoming us into your home and family and allowing us to support you the way we have. Our best wishes from all the team at Home Instead Senior Care.


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Review from Norman W (Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional company.


Excellent staff and carers.


Very helpful.


Reply from Jan Anderson at Home Instead (Southport)

Thank you so much for taking the time to review the service we provide, this helps us to better understand what we do well and how we can continue to make improvements for all the clients we serve. With our warmest thanks from all the team at Home Instead Southport & Formby.


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Review from Mark L (Son of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be impossible to state exactly how brilliant Home Instead Southport were. From the management and administrative staff to all the carers (we had 12 carers in total), the professionalism, compassion and understanding shown by all was fantastic.
At one of the worst times in our lives, Home Instead
gave us a peace of mind that our Mum was in safe, competent and caring hands.
As Mum's condition worsened, Home Instead went that extra 100 miles to help us - Red Tape was dispensed with and each time we faced a new hurdle, they stepped up and faced the challenge with us.
It was reassuring that as new staff member came in, the existing Team L introduced the new faces that meant Mum felt she was being cared for by a team that understood her and her needs.
If anyone ever asks me how we coped with such a hard and stressful time, I would always say that we could not have done it without Home Instead and their support, their care and compassion.
We thank each and every member of Team L! To us, they were personal!

Reply from Jan Anderson at Home Instead (Southport)

We cannot thank you enough for your kind and thoughtful review. It has been an honour to help you and your loved ones at what was a most difficult time. With the kindest regards from the whole team at Home Instead Southport & Formby.


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Review from Sally D (Daughter of Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After we changed the caregiver company to Home Instead dads mood definately improved.
The caregivers treated him with kindness and respect and he loved chatting to them. They always arrived on time and never rushed him helping him where necessary but leaving him to do things independently when he was
able. Very professional caregivers and in the office. I am using them for mum now that dad has died.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review of the service we provide, we are so pleased that we have and continue to make, a difference to you and your family. We really do appreciate the feedback we receive and we always make sure the team are fully informed of all the comments made. With our very best wishes from all the Team at Home Instead Southport & Formby.


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Review from Ian B (Nephew of Client) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Southport do an excellent job; they visit my aunt and give the extra companionship she needs to make her day.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review and to tell us we are making a difference to you and your family. Your feedback is very much appreciated, thank you.


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Home Instead (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Home Instead (Southport) is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (1 Poors x 2) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southport) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (2)

Leanne

Leanne Stubbs

Job Title: Operations Manager - with Registered Manager Duties

Joined: 2007

Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.


Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.


Charlotte

Charlotte Baines

Job Title: Head of Client Experience

Joined: 2010

Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.


Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.


Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.


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