Review from Julie H (Daughter of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience

My Mum has been having home care from Home Instead for nearly 2 years, and over that period her needs have increased as her dementia has worsened. She has had about 8 to 10 caregivers in that period and been very happy with all of them. Home Instead clearly hand pick them, they are lovely ladies.

One of the nice things is that they are all individuals and do a variety of things. One takes my Mum to feed the ducks in the park. Another has brought her very tame guinea pig to sit on my Mum's knee. They all cook slightly differently as well. I leave a meal planner which will have for instance egg on toast for a little supper, and one will make an omelette, another will do a poached egg. They will make food from scratch, such as sausage and mash, and my Mum's favourite - avocado salad.
They are proactive when they spot things wrong they let me know - be it a rash or a leaking kettle.
The best thing is that they will all sit down with my Mum when she is upset and talk her round.

Reply from Jan Anderson at Home Instead (Southport)

Thank you so much for your review of our service, we feel honoured to be able to support you and your loved one in keeping them happy and safe at home. All the team involved will be given the feedback from this review. Many thanks from everyone at Home Instead Southport & Formby

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Review from Elizabeth H (Cousin of Client) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience

Excellent service from start to finish, very professional in every aspect. My relative was treated with respect and dignity. I would not hesitate to recommend this company.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review, we are so pleased that the service we provided helped to make a difference to you and your family. Thank you.

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Review from William L (Client) published on 14 December 2018
Submitted via Website • Report

Overall Experience

From the beginning of my care package (more than five years ago), I have been very satisfied with the care I have received from Home Instead (Southport). My regular caregivers (and those who provide cover for holidays etc.) have been efficient and kind and looked after me very well and had my personal

needs in mind at all times. The company have tried to accommodate my need for a regular team of carers and for a regular time slot. I would be happy to recommend the company to others in need of home care.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review the service you receive from us here at Home Instead Southport & Formby. The team are dedicated to delivering the very best service and the feedback we receive helps to us to understand how we are doing. Our aim is one of continuous improvement in all that we deliver. Thank you.

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Review from Peter H (Client) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience

From the outset, Home Instead Senior Care (Southport) staff were professional and showed understanding and empathy with my situation and requirements. The office staff always tried hard to accommodate every booking request however complicated and were 100% successful. The caregivers were sensibly selected

for my wife's condition and were conscientious. Their reliable services released pressure off many times. I have been most grateful for their excellent services.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind comments, we feel honoured to have been able to provide the help and support that has made a difference.

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Review from Beverley H (Daughter of Client) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience

Helpful office staff accommodating to the needs of the client and relatives. Always keeps family informed and advised (when needed) appropriate professional carers. Very professional, caring, friendly. Always helpful and supportive of the client. Understand needs and very astute to the needs of the

client's medical notes (very well trained). Used common sense when and where recognised. Always kept family informed in comprehensive daily notes. Introduced new carers well.

Reply from Jan Anderson at Home Instead (Southport)

We are so grateful for your comments and everyone in the team appreciates you taking the time to tell us we that we made a difference to you and your family. Thank you

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Review from Richard J (Nephew of Client) published on 27 November 2018
Submitted via Website • Report

Overall Experience

Excellent service provided.
Kind staff, who are punctual and easy to contact.
Efficient backup staff, good value and local staff.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your review, we are very grateful for the feedback we receive to ensure we continue to offer the very best service we can and to make sure our team receive all the feedback from the work they carry out. Thank you

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Review from Alison A (Daughter of Client) published on 12 November 2018
Submitted via Website • Report

Overall Experience

My mother needed a new care agency and I knew that Home Instead had a good reputation. We have been so relieved and pleased with the complete insight into the many complexities that present a 91 year old. Home Instead have really made an excellent start and worked hard to create total confidence in

their ability to provide first class care. The whole family is very impressed and completely confident in the professional care that is provided by Home Instead as an organisation. I would not hesitate to recommend them.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review, it is very important for us all to know that we have responded to your needs and provided the care you required. Thank you.

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Review from M R (Daughter of Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience

The careful matching of carers to service users is key.
The companionship offered by Mum's carers was so valuable largely because of the relationships they built with her.
Thank you Home Instead.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to review our service, we are very grateful for your comments and for giving us the opportunity to help make a difference.

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Review from Pauline W (Daughter of Client) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

I and our family were very happy with the caregiver who looked after dad, he was extremely caring, compassionate and professional nothing was too much trouble for him. My dad was very fond of him and we could not have wished for anyone better. Thank you for everything much appreciated by us all.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review - the team very much appreciate all the feedback we receive on the service we provide. We will make sure that your comments are passed to the caregiver who you mention in your review. Thank you once again.

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Review from Beryl G (Client) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience

The only negative aspect of my experience with Home Instead was the delay in receiving my two-week schedule from them.
I often had to phone to ask for it, during the first week of the two weeks it applied.
But apart from that one thing, I was 100% delighted with everything.
Every carer who came here

was lovely.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review, it is important to us that we improve where we can following observations and feedback from clients.. Thank you for giving us this opportunity..

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Review from Dorothy C (Daughter of Client) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care (Southport) provided companionship and help to my mother over a period of ten years. The carers were always kind and helpful, unjudgemental. The service was concluded only when my mother became too frail to depend on twice daily visits. She is now in a care home.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind comments, we feel honoured to have been able to help and support you and your mum.

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Review from Roger W (Client) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience

From the outset (October 2016), I have been extremely satisfied with the service I have received from Home Instead Senior Care. Every carer I have had (regular carers and carers kind enough to stand in for them when they are off) has been very efficient, kind, courteous and looked after me very well

and had my personal needs in mind at all times.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review it means a lot to all the team here at Home Instead Southport & Formby to know that we are making a positive difference in the lives of others.

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Review from Michael L (Son of Client) published on 23 July 2018
Submitted via Website • Report

Overall Experience

I have been very pleased with the service provided by Home Instead Senior Care. The quality of care is of a very high standard. Carers are friendly, reliable and enthusiastic in providing all manner of support. The administration and monitoring of the service is particularly good.

Reply from Jan Anderson at Home Instead (Southport)

Thank you so much for taking the time to complete this review, we are very grateful for your feedback, it means a lot to us to hear the team are doing a great job in providing help and support to a loved one.

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Review from James N (Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care (Southport) and the staff have been kind and compassionate towards my father and they always had his best interests at heart. They enabled him to remain at home while receiving a high standard of care. Thank you on behalf of my dad who unfortunately needs residential care.

Reply from Jan Anderson at Home Instead (Southport)

We are very grateful for your kind comments and would like to thank you for taking the time to complete this review. It means a lot to the team here to know that we have made a difference in the life of a loved one and the family. Thank you

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Review from G B (Daughter of Client) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience

I started to use Home Instead when mum needed help with her medication taking. They had been recommended by a friend.
I was very impressed by the professionalism of due company and all the employees that I met. Mum had the best care I could have asked for. Carers took the time to get to know Mum and

she enjoyed their visits. They would contact me if they had any concerns. They would always ensure mum's flat was clean and tidy before leaving, delivered a high level of care.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review we are so very pleased that you were happy with the service given and that we delivered on all our promises to you and your mum. We will ensure all the team involved are made aware of your comments. Thank you.

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Review from William M (Client) published on 19 June 2018
Submitted via Website • Report

Overall Experience

As an 80+-year-old married couple we need, and from Home Instead receive, daily care to make meals and help keep the house tidy and clean.
From the beginning Home Instead has provided pleasant and competent carers who have had the initiative not only to make meals , but to keep the kitchen clean and

tidy, to make beds, put clothes back in wardrobes (having often labelled the locations), and taken initiatives to tidy and reorganise otherwise quite chaotic general cupboards and drawers. We have had over a few years a cleaner to help to clean the house and to do the laundry. Our new carers quickly achieved a good, friendly relationship. Greatly to the benefit of our overall comfort.

We have no hesitation in recommending Home Instead to anyone, of whatever age and any sex.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review, we are so grateful when people take the time to tell us how we are doing. It is so important that we live up to our clients' expectations and deliver on our service promise to you. Thank you.

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Review from Ian W (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 18 May 2018
Submitted via Website • Report

Overall Experience

I was able to observe how supportive one of your carers was to the husband of a service user. The husband became quite agitated when a health professional arrived to assess current moving and handling practices. The carer demonstrated a very reassuring manner and was able to calm the husband down.

Reply from Jan Anderson at Home Instead (Southport)

Our team are very proud to have received this review which helps to demonstrate their passion and commitment for what we all do.

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Review from Chris S (Daughter of Client) published on 11 May 2018
Submitted via Website • Report

Overall Experience

Mum's lovely carer has been with her for a couple of years and is totally amazing. When Mum was still at home, the carer came in twice a week and helped her to manage her money, organise her food/shopping requirements, take her shopping, have coffee with her, make lovely lunches, change bedding, washing

and so much more. Not only that, the carer actively looked for things to do in order to make Mum's life better and often came up with suggestions/ideas. This was great as my brother and I live several hours away, so the carer was our eyes and ears.

The carer was also an invaluable help when Mum needed to be accompanied to medical appointments and always provided us with feedback. When Mum moved into a care home earlier this year, the carer really wanted to continue helping mum. This continuity of care really helped Mum to settle into the care home in the first few weeks, also enabling her to get out and about to the places she enjoys going. Th carer is a complete angel and we are so grateful for her kindness and care.

Reply from Jan Anderson at Home Instead (Southport)

We are so grateful for your kind review and the team involved with providing the care and support will be informed of your comments. Having feedback like this is hugely rewarding for our wonderful team of CAREGivers who truly make a difference to peoples lives daily. Thank you.

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Review from Alison C (Daughter of Client) published on 11 April 2018
Submitted via Website • Report

Overall Experience

Home Instead have been involved in my mother's care for the past four to five years and I cannot recommend them highly enough! The caregivers - a team of 5 in my mother's case - have been absolutely marvellous, easily adapting to my mother's worsening Alzheimer's and genuinely caring for her and doing

everything that they can to ensure her wellbeing.

My mother got on well with all the carers - including some younger women in the earlier years - which is a real testament to them as my mother can be quite awkward at times! She also adapted quite well to more personal, intimate care which again says something about the level of trust that has built up over the years. My family and I have been so impressed with the level of care provided: the updates from the office; the alerts if anything has been found to be amiss; the genuine level of understanding of my mother's situation and the relationships that have developed between us and the carers as we have got to know them over the years.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for your kind review, we feel proud to have been able to provide support and care to such a lovely family. Thank you from all the team at Home Instead Southport & Formby.

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Review from Caroline G (Daughter of Client) published on 14 March 2018
Submitted via Website • Report

Overall Experience

My parents have been using Home Instead for a year now and are delighted with their service. They were hesitant in asking for help initially but now think it's been the best thing ever.
The lady who cares for them is superb!

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for your kind review, we are honoured to be providing support to you and your family.

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Home Instead (Southport)

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