Choices Homecare (Bolton and Bury)

Atrium House, 574 Manchester Road, Bury BL9 9SW
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7.2 6 Reviews
  • Choices Homecare (Bolton and Bury), Bury
Formally known as Mayday Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout Greater Manchester, the North West and beyond. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision.

With a person centred approach they offer a wide range of care services (including support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.

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Care Provided by Choices Homecare (Bolton and Bury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Bland (Registered Manager)

Funding & Fees Guide for Choices Homecare (Bolton and Bury)

  • Prices

  • For Payments, Self Funding , Direct Payments, Social care & Private Care


    Please contact our office for further details


    We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide

Choices Homecare (Bolton and Bury) Reviews (6)

7.2

Choices Homecare (Bolton and Bury) has a Review Score of 7.2 (7.167) out of 10, based on 3 reviews in the last 2 years. Over all time Choices Homecare (Bolton and Bury) has 6 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 2

Date Published

6
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3
3

Review from G C (Son of Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service, one staff member is fantastic and very caring. One of your best workers for sure.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bolton and Bury)

Thank you for taking the time to submit your review, we really appreciate all feedback (both positive and negative) to assist us with making future improvements to our services. We are so pleased you are very happy with the service provided and your comments will be passed on to our staff to ensure they receive a thank you for all of their hard work. Thanks again for your kind comments!


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Review from Irene B (Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very helpful, comes on time and does a good job.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bolton and Bury)

Thank you for taking the time to submit your review; we really appreciate all feedback received to assist us with future improvements. We are so pleased that you find your Care Worker very helpful and that you feel they do a good job; your feedback will be passed on to them along with a 'Thank you' for their hard work. Thanks again for your kind comments.


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Review from B E (Son of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some carers are excellent but poor service is now repugnant since since Keymen took over. My Mum is 84 with Alzheimer’s. Over the past weeks she’s not had medication given (at least twice), had curtains closed all day/not closed at night, worktops left dirty with food, not been put to bed (and told
it was teatime!), had late and missed visits (never any phone calls to explain as promised); not taken to toilet before bed; No false-teeth in and left alone with food she cannot eat; not fully clothed; left alone with food shes spilt everywhere, and more. Previously she’s not been showered for over a week and even administered the wrong medication which made her ill! It took over 2 months for a reply to my complaints via phone and many emails (as instructed). Promised phone calls never happen, and at each review/discussion promises are made which are ultimately empty. Mayday have constantly left my mum, my family and me distressed with their abhorrent, disgusting, and upsetting service.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Bolton and Bury)

Thanks for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us in making future improvements. We are pleased that you found some Care Workers excellent and sorry that you weren't as happy with the service provided by others. We have tried to contact you to discuss your comments further but unfortunately seem unable to get in touch. Please do contact our local office on the usual number, as we would welcome the opportunity to chat, to enable us to look into and investigate the points you raise further. Please rest assured that we take all feedback seriously. Thanks again for reviewing us.


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Review from Rebecca S (Friend of Client) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carer came in used the bathroom and left.
No food offered, commode not checked. Had to get off to get someone else to bed.
My friend has had a cuppa soup all day and this was made by a nurse who visited.

Reply from Marie Spackman, Registered Manager at Choices Homecare (Bolton and Bury)

We take all complaints seriously, please can you report any concerns directly to our office either at admin@keymengroup.com or on 01204 399195 so that they can be actioned accordingly. Thank you.


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Review from Lorraine Y (Daughter of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a horrendous experience with another local care agency, my mum went under the care of Mayday. The ladies who attended to my mother were 100% professional, courteous and exceeded all our expectations in respect of the care given to my mum. Their timekeeping was accurate and they adhered
to the hours that were allocated to my mum, unlike the other care company we used who seemed to come and go as they please and overcharged us. The Mayday carers identified when my mother was deteriorating leading to a quick admission into hospital. They brought a smile to my mother's face and she always enjoyed seeing the people who attended her, purely because she knew she was being looked after 'properly'. They fed her properly and understood any instruction that my mother gave them.
When she was admitted to a local care home, two of the carers made a visit to her based on the relationship they had formed over such a short period of time, I cannot thank Mayday enough.

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Review from Dave D (Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Mayday for 16 months. I just wanted to let you know how happy I am with the care I receive. My carers are very friendly and understanding. They seem to always know what care I need and carry my care out happily. They really cheer me up when I am feeling down. They make a really
great team and they are all so well mannered. During the corona pandemic, they were always wearing the appropriate PPE equipment and are still wearing it. Staff would sort any problems I had, although it was rare they were only too happy to help.

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Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Choices Homecare (Bolton and Bury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.667 for Choices Homecare (Bolton and Bury) is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 18 Ratings = 3.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Bolton and Bury) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Rebecca

Rebecca Bland

Job Title: Registered Manager

Joined: 2024

My name is Rebecca and I'm the Registered Manager here at Choices Homecare in Bolton (formerly Mayday Homecare), our service covers both the Bolton and Bury areas and my aim is to always support my team to provide the best care they can, in line with our company Vision (...to deliver a service to be proud of) and our PRIDE Values.


I started with the company a couple of months ago now and am enjoying meeting the staff and service users. I have a wealth of experience in health and social care and am looking forward to continuing to work with my team and growing the service more.


If ever there's anything you'd like to discuss (or ask) please get in touch and I'll do my very best to try and help you!


Victoria

Victoria Mangnall

Job Title: Senior Care Coordinator

Joined: 2010

Hi, my name is Victoria Mangnall and I am the Senior Care Coordinator here at Choices Homecare, based in Bolton, our service covers both the Bolton & Bury areas.


At Choices, we offer a range of services and can provide professional staff for all levels of care. We administer quality bespoke care to service users in the community and tailor each package especially to meet our service user’s needs.


What makes us unique at Choices Homecare?
We have values that are imbedded within all aspects of our work and that's to deliver a service to be proud of.


We aim to deliver high-quality person-centred services that exceed the expectations of service users, commissioners and other stakeholders. We want our staff to be proud to work for the organisation and the role they play in delivering our services and they are


1. Person Centred
Putting the individual at the heart of our service.


2. Responsive
Well-coordinated and planned services that deliver effective outcomes for individuals.


3. Innovative
Continuously developing and improving our services.


4. Delight
Ensuring every individual service user is delighted by the care they receive.


5. Engagement
Providing opportunities for staff and service users to engage fully in the organization.


I could sit here for days telling you about what I do daily because no two days are the same.


One day I could be doing:


Paperwork
Attending meetings
Working side-by-side with my Care Assistants in the community or the office.
Every day is different and as Senior Care Coordinator, I have to be ready for anything and everything.


Throughout my whole life I was always told 'If you do a job you love, you'll never have to work a single day for the rest of your life' - This has stuck with me throughout and has been my inspiration to pursue my goals in health and social care.


I have 13 years of service now and over this time I have learned so much; the support I have had from all of my colleagues has been really valuable, without their guidance, my day-to-day working life may have been harder.


I also want to take this chance to remind my care staff of all that they do to support someone, once you become a carer. makes a difference, improves lives and helps support individuality, by no means misjudging the value of what you do and the positive influence you can have on someone’s life.


I’m so proud of our Choices Homecare (formally Mayday and part of the Optimo Care Group) family, together we can accomplish so much.


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Rebecca Williams

Job Title: Care Coordinator

Joined: 2020

Hi, My name is Rebecca and I'm a Care Coordinator here at Mayday Homecare.


My responsibilities as a care coordinator include consulting with service users and determining their needs, developing an individualized plan of action that includes coordination from all parties involved in order to provide the best possible patient care. I Develop and coordinate healthcare programs, and maintain excellent communication between staff, patients, family, professional and outside agencies while maintaining service user confidentiality and keeping up quality care.


I have worked for Mayday Homecare 2 years but previously worked for Mayday as a carer back in 2018. I have a very compassionate nature, am knowledgeable about healthcare practices and provide exceptional customer service to assist patients in handling their health conditions.


In the last few weeks I have been nominated for an award in reflection of my commitment to my role as a care coordinator and I am a finalist for the Care Co-ordinator Award within the Great British Care Awards 2023. Alongside work I am a mother of 4 and have juggled my role as well as a busy home life, striving to take on every challenge and opportunity to effectively support the delivery of quality person-centred care service, supporting local people to stay in their own homes for longer.


Frequently Asked Questions about Choices Homecare (Bolton and Bury)

What Type of Services does Choices Homecare (Bolton and Bury) offer?

Choices Homecare (Bolton and Bury) offers Home Care.

How many Carers does Choices Homecare (Bolton and Bury) employ?

Choices Homecare (Bolton and Bury) employs 130 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Bolton and Bury) to verify any information. View our terms and conditions. Choices Homecare (Bolton and Bury) has a Platinum Service – more info.