MasterStaff Healthcare

Abacus House, 8 Rope Walk, Garstang, Preston PR3 1NS
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9.9 50 Reviews
  • MasterStaff Healthcare, Preston
MasterStaff Healthcare provides care and support services to individuals living in the Preston, Chorley, South Ribble, Lancaster, Morecambe and Garstang areas.

The CQC inspection on 3rd February 2020 rated the service 'good' for all of its services.

Carers provide domiciliary care to service users and are able to provide home care support packages that can be tailored to meet each individuals' needs.

MasterStaff Healthcare can provide services such as: personal care, help and support with domestic tasks, medication management and companionship, as well as complex care and support.

Care workers have an extensive range of experience and knowledge assisting in the delivery of care and support. In addition, staff work with local authorities, primary care trusts and private and voluntary organisations.

Masterstaff healthcare provides in-house training for medication, moving and handling, end of life, dementia and safeguarding to all staff and others are able to use the training facilities in the office.

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Care Provided by MasterStaff Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Masterstaff Limited
  • Person in charge
  • Carol Hargreaves (Director of care)

Funding & Fees Guide for MasterStaff Healthcare

  • Prices

  • £25.00 per hour.
    £20.00 half an hour.

MasterStaff Healthcare Reviews (50)

Total of 50, showing 1-20
9.9

MasterStaff Healthcare has a Review Score of 9.9 (9.895) out of 10, based on 13 reviews in the last 2 years. Over all time MasterStaff Healthcare has 50 reviews.

Overall Experience

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Date Published

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Review from L T (Client) assisted by family/friend published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time, always friendly. Efficient and effective. If I have a concern/question, ready and willing to assist.

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Review from P A (Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, hard-working, helpful, caring and dedicated staff. Always polite, punctual and committed to great service. Mum is always happy to see the carers when they arrive. I can recommend their service.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for your kind words and we are happy that you felt mum was well looked after.


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Review from C H (Great-Niece of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my great-uncle has been second to none. The staff have always gone above and beyond to ensure he has been comfortable, safe and well. Thanks to the ongoing support, he has been able to remain at home with appropriate care and support for as long as possible. Communication has always
been prompt and consistent and the out-of-hours service provided information and reassurance to the family when he was taken into hospital.
The carers and management have always provided a professional but personal touch and their support has given our family peace of mind, so a huge thank you to you all, we appreciate all you’ve done and please continue to keep up the good work.

Reply from Carol Hargreaves, managing director at MasterStaff Healthcare

It was an absolute pleasure to get to know your great uncle and deliver his care to meet his needs. we will miss his smiley face.
Thank you for your kind words - it means a lot to the whole team.
Regards.


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Review from S G (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been happier with a care provider. I live abroad, and as such, need good communication to ensure my mother is taken care of, and MasterStaff are always on the ball with this. Mum’s overall care and wellbeing has definitely got better since we changed to Masterstaff. They have gone out of
their way to make sure Mum has everything she needs, and for once, I feel I have a care provider that actually listens to my concerns, but also acts on them. I could not be happier, and more importantly, neither could my mother. Great job!

Reply from Carol Hargreaves, managing director at MasterStaff Healthcare

Thank you for your kind words. We are always pleased to hear that people are happy with the service. We are happy to help always and glad you feel supported with our communications.


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Review from Simon H (Client) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been coming to help me live independently for years. They are friendly, hard working, helpful, caring and dedicated staff. I am now going into Sue Ryder which is better for my needs. I will miss the staff. A huge thank you to you all for everything you have done to keep me in my own
home as long as I could.

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Review from Zuzanna G (Granddaughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good kind staff they are good with the language barrier. Very friendly and able to talk to them. Overall very good wouldn't change the company very satisfied with the overall care and communication the staff has.

Reply from Carol Hargreaves, managing director at MasterStaff Healthcare

Thank you for your kind words, we are so happy that all needs especially communication are being met.


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Review from G G (Wife of Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the office staff were very effective. The carers were all wonderful people, very caring, always punctual and I was pleased my husband received such great care.
I would recommend the company to anyone in need of their service.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

We are really happy that you feel your husband was really looked after, that is our main aim. Thank you for your kind words.


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Review from Andrew S (Client) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care from the carers, much appreciated. Hard-working girls, my flat is very clean thanks to the carers. Thank you for sending me good carers.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for your kind words, we are glad that your find the girls helpful.


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Review from W H (Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a care visit each morning. The carers are always on time and friendly. They are happy to help me with whatever my requirements are that day and also understand when I want to reduce their involvement to retain my independence. The ladies are professional, considerate and great to talk to. It's
lovely to have a chat and a laugh whilst making sure I have everything I need for the day.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

We are so please that you are happy with your package of care and the carers are meeting all your needs.


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Review from H I (Sister-in-law of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring company with a team of kind, dedicated people who go above and beyond their paid duties. They do not hesitate in communicating with the family should the need arise. My sister-in-law is well looked after and supported in her day-to-day needs. We are very pleased with the staff and service
provided.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for your kind words. We are so pleased that you feel your sister-in-law is well-supported and looked after.


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Review from Margaret R (Wife of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has varied care needs and since we joined MasterStaff Healthcare these complex needs have been delivered with dignity and understanding the carers are brilliant and the office staff are very approachable and helpful so glad we came to Masterstaff.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for your kind words. We are so pleased that your husband's needs are being met and that he is getting the care that he needs.


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Review from Haleema I (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this company willing to provide the service I need and the carers that come to my home are very helpful and friendly and do all they can for me to keep my independence which is very important to me.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

We are happy that you feel the carers are helpful and that you are maintaining your independence.


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Review from Jo R (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a client for a couple of months, this company stepped in due to the original one sadly going into liquidation. All happened within 24hrs it was a real shock as it takes time to establish new routines and carers. Thankfully the customer service and teamwork of this company really
stepped up to the challenge immediately causing no disruption to my mum. They even managed to keep her carers from the other company and allowed them to continue with pretty much the same clients. On odd days (covering days off hols etc) the new carers we have met so far, are friendly, chatty, well presented, informative and more importantly they listen. Even the office team keep me updated and from what I see, look after their workers and even had a hunt the Easter egg for them. I would certainly recommend this company.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

We are so happy to have stepped in and helped, so that there was a smooth transition. thank you for the kind review.


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Review from R L (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the team, especially from two members of staff in particular. The family are very grateful for the care and support they provided for my mum. The staff understood the needs and expectations of my mum. We could not have asked for more.

Reply from Kim Hetherington, Care Coordinator at MasterStaff Healthcare

Thank you so much for your kind words. We are glad you and your family feel your Mum received the best possible care.


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Review from Michael B (Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with MasterStaff for a number of years now, I can honestly say that their commitment to providing a top level of care has never waned, which is especially important to note considering the "turbulent" couple of years we've all had to endure.
The staff have remained, and continue to remain,
professionally positive throughout any challenge that they are presented with, leaving me with the continued impression that they really do care!
I would highly recommend them to anybody who is looking for a home care provider!

Reply from Carol Billington, Care Director at MasterStaff Healthcare

Thank you for your kind words. We are really pleased to hear of your positive experiences with us. We are always here to help.


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Review from R N (Client) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for the review, we are glad that the service meets your needs and the carers are helpful.


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Review from RobertP (Friend of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lots of care and communication.

Reply from Sandra Braithwaite, Office administrator at MasterStaff Healthcare

Thank you for your kind review. We endeavour to give all our clients a high level of care and communicate regularly with family and friends.


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Review from Joan D (Wife of Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, very caring and did what they had to do to the best of their ability. Could not fault them. Would fully recommend them.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you so much for your kind words. We are glad you feel your husband received the best possible care.


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Review from Bruce G (Client) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been using MasterStaff for a number of years now, I am a 51-year-old male with MS. MasterStaff get me up in the morning and puts me to bed at night, my wife cares for me the rest of the time.


I find there is a mix of carers, those that will go above and beyond to care for me and those who do

just what is required. There's a difference in skill level amongst the carers too (which is nothing to do with age or, indeed, experience). Some of the newer, younger carers are better than those who've been working for MasterStaff for longer and are older).


I've always felt that there's a number of carers for whom this is a vocation (and it shows) and there's a number for whom it's just a job (and again, it shows).


This isn't a complaint, I'm just stating the facts. All of my carers do what is required, i.e. get me out of bed, washed and dressed, etc.


2 of my carers have been my main 2 for a few years now and I feel they have become friends as well as carers (and previous regulars too).


Reply from Carol Hargreaves, Care Director at MasterStaff Healthcare

Thank you for your review - good or bad, we need to hear it.
I am happy you feel you are treated with respect as this is a high priority for us.
We are here to listen.
Regards.


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Review from Doreen F (Daughter of Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had these carers since middle of September to present and I can only praise them for the hard work and kindness they show my mum. All the girls that my mum have are very good with her and make her happy and if she's happy her family are happy. I would highly recommend MasterStaff carers,
they are very professional and really do care for the clients. Keep up the good work.
Many thanks

Reply from Care Director at MasterStaff Healthcare

Thank you so much for your kind words. It thrills us all here at our little team to hear that you and your mum are happy with the service provided.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for MasterStaff Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for MasterStaff Healthcare is calculated as follows: ( (68 Excellents x 5) + (8 Goods x 4) ) ÷ 76 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MasterStaff Healthcare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Carol

Carol Hargreaves

Job Title: Registered Manger/ Director of Care

Joined: 2015

Carol has worked in the healthcare industry for over 30 years now.
Carol has been a registered manager for many years and her motivation has always been to help facilitate people needing support to be able to stay in their own homes as long as they wanted to.


Carol is passionate about empowering people to feel confident and happy in all they do. She is happy to take on any challenge and always has an ear for people. She loves listening to people's life stories and is always happy to help.


Lynne

Lynne Reynolds

Job Title: Senior Care Coordinator

Joined: 2016

Lynne has worked and progressed within the health and social care sector for over 10 years. During that time, she has gained NVQ levels 2 and 5 in Health and Social Care and NVQ level 3 in Business Administration.
Mainly working with the elderly and people with disabilities in a domiciliary care setting, she gets a lot of job satisfaction knowing that people are treated with dignity and respect within their own homes. Also, through her experiences in care, she’s very hands-on and will actively help in any situation to make sure that our service users receive quality care.


Kim

Kim Hetherington

Job Title: Care Coordinator

Joined: 2021

Kim has worked in health care for 4 years now, before this, she had worked with children for 20 years. She has always been passionate about going the extra mile and enhancing the lives of those we care for and support. She is committed to supporting the team to ensure best practice and quality is delivered.


Sandra

Sandra Braithwaite

Job Title: Office Administrator

Joined: 2018

Sandra has worked in care since 2001 and has obtained an NVQ level 2 in Business Administration. She takes great pride in her job role. She loves facing new challenges and she will never give up until the last piece of the jigsaw fits correctly.


Frequently Asked Questions about MasterStaff Healthcare

What Type of Services does MasterStaff Healthcare offer?

MasterStaff Healthcare offers Home Care.

How many Carers does MasterStaff Healthcare employ?

MasterStaff Healthcare employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MasterStaff Healthcare to verify any information. View our terms and conditions. MasterStaff Healthcare has an Enhanced Service – more info.