MasterStaff Healthcare

Abacus House, 8 Rope Walk, Garstang, Preston PR3 1NS
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9.9 50 Reviews
  • MasterStaff Healthcare, Preston
MasterStaff Healthcare provides care and support services to individuals living in the Preston, Chorley, South Ribble, Lancaster, Morecambe and Garstang areas.

The CQC inspection on 3rd February 2020 rated the service 'good' for all of its services.

Carers provide domiciliary care to service users and are able to provide home care support packages that can be tailored to meet each individuals' needs.

MasterStaff Healthcare can provide services such as: personal care, help and support with domestic tasks, medication management and companionship, as well as complex care and support.

Care workers have an extensive range of experience and knowledge assisting in the delivery of care and support. In addition, staff work with local authorities, primary care trusts and private and voluntary organisations.

Masterstaff healthcare provides in-house training for medication, moving and handling, end of life, dementia and safeguarding to all staff and others are able to use the training facilities in the office.

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Care Provided by MasterStaff Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Masterstaff Limited
  • Person in charge
  • Carol Hargreaves (Director of care)

Funding & Fees Guide for MasterStaff Healthcare

  • Prices

  • £25.00 per hour.
    £20.00 half an hour.

MasterStaff Healthcare Reviews (50)

Total of 50, showing 41-50
9.9

MasterStaff Healthcare has a Review Score of 9.9 (9.895) out of 10, based on 13 reviews in the last 2 years. Over all time MasterStaff Healthcare has 50 reviews.

Overall Experience

  • 42
  • 8
  • 0
  • 0
  • 0

Date Published

50
0
2
13
37

Review from David B (Husband of Client) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent agency with top class staff. Friendly, caring, very professional and efficient. Nothing is too much trouble.

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Treated with Dignity

Value for Money

Review from H G (Son of Client) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother found all the staff very caring and able to fulfil her needs. They were always professional and if there were any issues, they made me aware of them immediately.

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Review from Doreen D (Client) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, polite, professional Carers who put the patient first and foremost and are attentive to all the patient's needs.

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Review from Helen P (Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with MasterStaff Healthcare for just over 3 years. I have one main carer during the week and some weekends otherwise it is one of a team of 5 who I see regularly.


The managers and others in the office treat you with respect and when you ring up, you know you will be greeted with a cheerful

voice. The care I receive which is personal care is second to none. Privacy, dignity and respect all respected, I wouldn't want anyone else.

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Review from Dorothy S (Client) assisted by family/friend published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies are very helpful and respond well to my requests. They are very patient and helpful and try their best in the limited amount of time they have.

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Review from Joyce D (Client) assisted by family/friend published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers, each one we've had dealings with, are courteous and polite at all times, they do a good job but we do find they are a little pushed at times, though this is not their fault.
I would recommend MasterStaff to anyone, keep up the good work.

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Review from C W (Client) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very pleasant experience and I look forward to the girls arriving.

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Review from Edmund A P (Client) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, I've had good treatment or care.

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Review from Ummehani P (Daughter of Client) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterStaff Healthcare provided my father with high-quality care and treated him with dignity. The staff were extremely friendly and supportive. We were humbled by their services.

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Treated with Dignity

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Review from N D (Son of Client) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterStaff have been looking after my mother for 2 years now and in that time we have had no cause for complaint. The carers are always polite and friendly and any issues that arise are always brought to the attention of myself or my sister.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for MasterStaff Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for MasterStaff Healthcare is calculated as follows: ( (68 Excellents x 5) + (8 Goods x 4) ) ÷ 76 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MasterStaff Healthcare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Carol

Carol Hargreaves

Job Title: Registered Manger/ Director of Care

Joined: 2015

Carol has worked in the healthcare industry for over 30 years now.
Carol has been a registered manager for many years and her motivation has always been to help facilitate people needing support to be able to stay in their own homes as long as they wanted to.


Carol is passionate about empowering people to feel confident and happy in all they do. She is happy to take on any challenge and always has an ear for people. She loves listening to people's life stories and is always happy to help.


Lynne

Lynne Reynolds

Job Title: Senior Care Coordinator

Joined: 2016

Lynne has worked and progressed within the health and social care sector for over 10 years. During that time, she has gained NVQ levels 2 and 5 in Health and Social Care and NVQ level 3 in Business Administration.
Mainly working with the elderly and people with disabilities in a domiciliary care setting, she gets a lot of job satisfaction knowing that people are treated with dignity and respect within their own homes. Also, through her experiences in care, she’s very hands-on and will actively help in any situation to make sure that our service users receive quality care.


Kim

Kim Hetherington

Job Title: Care Coordinator

Joined: 2021

Kim has worked in health care for 4 years now, before this, she had worked with children for 20 years. She has always been passionate about going the extra mile and enhancing the lives of those we care for and support. She is committed to supporting the team to ensure best practice and quality is delivered.


Sandra

Sandra Braithwaite

Job Title: Office Administrator

Joined: 2018

Sandra has worked in care since 2001 and has obtained an NVQ level 2 in Business Administration. She takes great pride in her job role. She loves facing new challenges and she will never give up until the last piece of the jigsaw fits correctly.


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