Nationwide Care Services Ltd (Dudley & Wolverhampton)

Trafalgar House, 47-49 King Street, Dudley DY2 8PS
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1.0 7 Reviews
  • Nationwide Care Services Ltd (Dudley & Wolverhampton), Dudley
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Care Provided by Nationwide Care Services Ltd (Dudley & Wolverhampton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Waheed Azam (Manager)

Funding & Fees Guide for Nationwide Care Services Ltd (Dudley & Wolverhampton)

  • Prices

  • £19-£23 Per Hour

  • All Fees depend on each clients specific needs and requirements and also the area in which you are based. For more information please contact or email us directly.
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Nationwide Care Services Ltd (Dudley & Wolverhampton) Reviews (7)

1.0

Nationwide Care Services Ltd (Dudley & Wolverhampton) has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Nationwide Care Services Ltd (Dudley & Wolverhampton) has 7 reviews.

Overall Experience

  • 1
  • 3
  • 0
  • 1
  • 2

Date Published

7
0
0
1
6

Review from Lynn H (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I’ve used this care company for a good few months with problem after problem. The care manager is a waste of time. I’ve called meetings in which she attended my mom's property and promised the earth. Said she would speak to care staff regarding my mom's needs and still having problems with personal
care, down to emptying of commodes, and leaving mom in a safe environment. None of these things got sorted, so today I tried to contact the managing director, still no call back by 3 o'clock today, but a call from social services saying the company have handed the package back. Please think twice on using this company they are a disgrace.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jayne F (Daughter of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I feel that one care worker has a huge ego, expects me to help her and snap to her demands immediately - I want this, where's this, where's this, where's this - I am disabled myself (as well as caring for my mother) I can't snap to it. She was trying to tell me to do something different from what a
doctor advised.
Not only did this carer not know the difference between constipation and diarrhoea and thought anti-diarrhoea medication was to make you poo more but her managers were also of the same opinion. When it gets to this level of stupidity and ignorance I lose faith in the whole organisation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Husband of Client) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This care company has very poor staff retention. The new staff that are recruited have only basic English. As my wife suffers from vascular dementia, continuity, communication and inter-reaction are very important. The company started off well but the constant change of staff, the language and the inability
to interact are now causing issues with my wife's mental state. She can no longer cope with the constant change of carers and has become very agitated and fearful.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from R G (Husband of Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had used two other care agencies prior to using our current carers and neither of those were so reliable and efficient as our current carers. We are very pleased with the service supplied and could strongly recommend them to friends or relations.

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Management

Treated with Dignity

Value for Money

Review from J C (Client) assisted by family/friend published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers give me company, reassurance and support. They support me to keep my independence by making sure I eat and drink and make sure I take my treatment. They tidy up when I am too weak to manage. They help me to recover from illness and have reduced my risk of falling.

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Management

Treated with Dignity

Value for Money

Review from Josephine S (Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly I have no reason to complain. The staff have been polite and helpful. Sometimes I have difficulty understanding them, mainly due to my deafness and sometimes with the accents which I am now beginning to get more used to.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from P J (Wife of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and support from our main carer. We have a few issues with times which are not good when our main carer has a day off. The office doesn't phone us to say they will be late.

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Treated with Dignity

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Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Nationwide Care Services Ltd (Dudley & Wolverhampton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Nationwide Care Services Ltd (Dudley & Wolverhampton) is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nationwide Care Services Ltd (Dudley & Wolverhampton) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Nationwide Care Services Ltd (Dudley & Wolverhampton)

What Type of Services does Nationwide Care Services Ltd (Dudley & Wolverhampton) offer?

Nationwide Care Services Ltd (Dudley & Wolverhampton) offers Home Care.

How many Carers does Nationwide Care Services Ltd (Dudley & Wolverhampton) employ?

Nationwide Care Services Ltd (Dudley & Wolverhampton) employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nationwide Care Services Ltd (Dudley & Wolverhampton) to verify any information. View our terms and conditions. Nationwide Care Services Ltd (Dudley & Wolverhampton) has a Basic Service – more info.