Northampton Nursing & Carers Agency Ltd

Unit 7 Ross Road, Weedon Road Industrial Estate, Northampton NN5 5AX
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7.4 16 Reviews
  • Northampton Nursing & Carers Agency Ltd, Northampton
Home care company based in Northampton caring for people in their own homes since 2004. CQC inspected and rated Good in 2019. They cover all areas of Northampton, Wellingborough, Daventry, Kettering and Corby. They cover from children to adults, with many conditions.

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Care Provided by Northampton Nursing & Carers Agency Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Northampton Nursing & Carers Agency Ltd
  • Person in charge
  • Tracy Barker (Registered Manager)

Funding & Fees Guide for Northampton Nursing & Carers Agency Ltd

  • Prices

  • From £31.86 per hour

  • Individually priced packages calls from half-hour available.

Northampton Nursing & Carers Agency Ltd Reviews (16)

7.4

Northampton Nursing & Carers Agency Ltd has a Review Score of 7.4 (7.382) out of 10, based on 3 reviews in the last 2 years. Over all time Northampton Nursing & Carers Agency Ltd has 16 reviews.

Overall Experience

  • 11
  • 4
  • 0
  • 1
  • 0

Date Published

16
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3
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13

Review from L B (Daughter-in-law of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the guys at Northampton Nursing & Carers Agency for making it possible for my father-in-law to be able to come home and spend his last Christmas with his family where he wanted to be. All the carers were so kind they also helped my mother-in-law around the house so she could spend more
time with Dad.
Thank you all for everything.

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Review from H P (Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ten years ago, I made the decision to move my care to Northampton Nursing & Carers Agency, and it has been the best decision I could have made. Over the years, my reliance on personal and respite care calls has significantly increased, and Northampton Nursing & Carers Agency has consistently met my
needs with excellence.
I receive multiple care visits per day from a core group of dedicated, professional, and supportive care team members. They treat me with dignity and respect, ensuring that all my care requirements are met to a high standard.
Thanks to their unwavering support, I am able to remain at home with my parents, for which I am incredibly grateful. Northampton Nursing & Carers Agency has truly made a positive impact on my life, and I highly recommend their services to anyone in need of compassionate and reliable care.

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Review from C M (Civil Partner of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Not to negate a couple of carers who were very nice, willing to help and knew what they were doing. That set aside I was quite taken aback but the lack of professionalism. No ID, dress code questionable, not greeting and talking to my partner of whom they were there to care for. Some looked disinterested
and eager to leave. Meant to be two persons however often one carer would arrive saying the other was running late and never did arrive. Palliative nurses also observed this. Further to this I relayed my concerns to the company via email and never had any reply. Pretty poor all around.

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Review from R C (Wife of Client) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers who came to look after my late husband were fantastic with care. They were so kind, caring and treated him with great respect and dignity. They came four times a day and each and every carer who came were the same. They were also very good at looking after myself. My husband was terminal
and they had to cope with my treatment too. They work very hard and deserve more money. Thank you.

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Review from Linda G (Daughter of Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your professional, caring, personable staff were tremendously giving: they cared for our mother with personal care as well as raising her spirits every time they visited, four times a day. We all looked forward to them coming. Mum remembered all their names. They gave such support medically to my sister
and I, as often we wouldn't know what to do, like giving out pills, moving to toilet and sitting and walking, they showed us how. They are truly dedicated.

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Review from D S (Husband of Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very polite and helpful in every way. Patient's requests are no trouble and all comforts are achieved. All your staff was so caring and my wife loved them all. Thank you for the day (am) she died for the caring person who made my wife comfortable, although she's now gone. Thank you.

Reply from Ross Sargent, Registered Manager at Northampton Nursing & Carers Agency Ltd

David, thank you for your kind words, I am glad my team were able to keep your wife safe and comfortable at home, it was a pleasure looking after her.


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Review from P V (Daughter of Client) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being new to care services, I write on behalf of all my family, we are extremely impressed with all the services offered to us, particularly with this care service. Staff are kind, helpful, empathetic and nothing is a problem to them. They are friendly with a caring smile, yet maintain professionalism
at the same time. Would definitely recommend using Northampton Nursing & Carers Agency Ltd.

Reply from Ross Sargent, Registered Manager at Northampton Nursing & Carers Agency Ltd

Many thanks for your kind words, I am very glad that we were able to assist.


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Review from Beryl K (Client) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client now for a number of years and I think that they have a great team of workers who are really very caring people and the office staff are always polite and helpful. Myself, I would recommend them to people who need a carer.

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Review from Margot M (Daughter of Client) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had carers from Northampton Nursing & Carers Agency Ltd for over 4 years and we have been very pleased with the service we have received.
The Ccarers are very helpful and professional but also friendly and compassionate.
My mother has been able to stay in her own home safely due to
their help.
We would recommend them to anyone needing care in their home.

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Review from Carol H (Daughter of Client) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Northampton Nursing & Carers Agency Ltd for several years and they have been an absolute lifesaver. The care they provide for my mum has enabled her to stay in her own home, which is our number one priority. We could not have done this without them.
The continuity of staff has enabled
not only my mum but the rest of the family to get to know the carers very well. Many of them going above and beyond, always ensuring Mums needs are met. Always voicing their concerns if there are health issues.
They are quick to resolve any issues we have and communication is good.
During the pandemic it must have been an extremely difficult time for the agency but business continued as normal.
Thank you to all staff involved in Mums care

Reply from Ross Sargent, Registered Manager at Northampton Nursing & Carers Agency Ltd

HI Carol. Many thanks for your kind words, im glad that we are able to be there to support mum and the family.


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Review from Deborah H (Wife of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Northampton Nursing & Carers Agency has been caring for my husband for 7 years now and we have never regretted it. We have numerous visits each week and sitters for respite, so have a large number of different carers, both male and female. We really value the continuity which has built up in spite of
this number of carers, as there is a core group who know us so well, need no guidance from me ever and have built up a close but always professional relationship with us. I often feel they go beyond what they are expected to do and admire their commitment enormously. The coordinators strive to accommodate a flexibility of visit times which allows my husband and me to lead a life which is not constricted by rigid visit rotas. I have recommended NNCA to friends and will continue to do so. Thank you so much to everyone at NNCA.

Reply from Ross Sargent, Registered Manager at Northampton Nursing & Carers Agency Ltd

Deborah, it is a pleasure looking after your husband. I am glad that we are able to help you out and I know many people look forward to coming. Thank you for your kind words.


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Review from Sarah R (Mother of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Northampton Nursing & Carers Agency for our son for 6 years now to provide personal care on weekday mornings and escorting him to a day centre 2 days a week. Northampton Nursing & Carers Agency has always been reliable and has stepped in on occasion when we have needed extra assistance
in an emergency at very short notice. The carers just slot into our home environment and are a big help to us each morning. Our son enjoys the social interaction with the staff too.

Reply from Ross Sargent, Registered Manager at Northampton Nursing & Carers Agency Ltd

Sarah, Many thanks for your lovely words; I know many of us enjoy our time with your son. I'm glad we can be there to help.


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Review from Roger C (Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care given to me by the Northampton Nursing & Carers Agency. The carers are always cheerful, courteous, kind and sympathetic to my needs. I am lucky to be able to have this sort of support at this time.

Reply from Ross Sargent, Registered Manager at Northampton Nursing & Carers Agency Ltd

Hi Roger, many thanks for your review; I'm glad we can be there to help you.


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Review from Zoe M (Daughter of Client) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies and gents that have been to help my mum over the last week have been great
Can't thank them enough for the care they have provided and the help they given
Thank you so much for being so caring and gentle with my mum and for helping keep her comfortable at home

Reply from Ross Sargent, Registered Manager at Northampton Nursing & Carers Agency Ltd

Zoe, thank you so much for those kinds words it is a pleasure for all of us to help care for your mum.


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Review from John F (Husband of Client) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I asked Northampton Nursing & Carers Agency Ltd to provide care for my wife about 6-months ago on her discharge from hospital. It is a decision I have not regretted. All our carers are female, and we have met some splendid people. They are well trained, efficient, cheerful and pleasant. I have recently
recommended them to two people who asked me whether I knew of any good carers.

Reply from Ross Sargent, Registered Manager at Northampton Nursing & Carers Agency Ltd

Hi John, many thanks for your kind words; I know my ladies love caring for your wife.


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Review from John K (Client) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is prompt, efficient, thoughtful and very good in her duties, ensuring that personal care is up to a high standard, making life very pleasant for the writer. Timekeeping is excellent, hygiene very good, and ensures morning medication is taken. Very good at ensuring walker is available incorrect
position.

Reply from Ross Sargent, Registered Manager at Northampton Nursing & Carers Agency Ltd

Hi John, many thanks for your kind words. Northampton Nursing & Carers Agency are glad we can assist in making your lives easier.


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Current Review Score: 7.4 (7.382)

Overview of Review Score

The Review Score of 7.4 (7.382) out of 10 for Northampton Nursing & Carers Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.882 for Northampton Nursing & Carers Agency Ltd is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 17 Ratings = 3.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Northampton Nursing & Carers Agency Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Tracy

Tracy Barker

Job Title: Registered Manager

Joined: 2015

Tracy joined NNCA in January 2015 as a community carer. Tracy became a senior carer for the company in 2018. Tracy took a role in the same year as a Care Coordinator and in 2021 successfully achieved a position of Deputy Manager


Rebecca

Rebecca Buckland

Job Title: Deputy Manager

Joined: 2017

Rebecca joined NNCA in 2017 as a community carer, Rebecca brought with her 5 years of experience in the care sector, working as a carer, senior carer and care coordinator. Rebecca took the position as a senior carer in March 2018. Rebecca then onto take a role later that year as a Care coordinator. Rebecca specialises in conducting individual assessments for you.


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Nicola Hagon

Job Title: Care Coordinator

Joined: 2020

Nicola joined NNCA in 2020 as a Healthcare Assistant, and joined our office team in 2022


Frequently Asked Questions about Northampton Nursing & Carers Agency Ltd

What Type of Services does Northampton Nursing & Carers Agency Ltd offer?

Northampton Nursing & Carers Agency Ltd offers Home Care & Nursing Care.

How many Carers does Northampton Nursing & Carers Agency Ltd employ?

Northampton Nursing & Carers Agency Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Northampton Nursing & Carers Agency Ltd to verify any information. View our terms and conditions. Northampton Nursing & Carers Agency Ltd has a Platinum Service – more info.