RV Extra Care Devon

Unit 3A, Western House, Devonshire Road, Heathpark Ind Estate, Honiton EX14 1ST
Submit a Review
Top 20 award
10 23 Reviews
  • RV Extra Care Devon, Honiton
RV Extra Care delivers a personal service to meet individual care needs in Honiton, Ottery St Mary, West Hill, Feniton and the surrounding areas.

Promoting independence and delivering person-centred care in the comfort of your own home, providing a reliable, flexible and fully tailored service.

RV Extra Care believes that everybody should be able to decide for themselves how they want to live their lives, and aims to make it possible for people to live their lives as undisturbed as possible and stay as active as they like where they feel most comfortable – at home and in the community.

The home care service can provide a variety of services on a temporary or permanent basis. Whether you are recovering following a hospital stay, preparing for visitors or a holiday, or if a family member needs a respite break, their flexible approach means packages can be truly personalised to meet changing support needs.

Registered and regulated by the Care Quality Commission (CQC) and all of the care team have been fully trained and DBS checked.

Show RV Extra Care Devon on the Map

Care Provided by RV Extra Care Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • HC-One No 6 Ltd
  • Person in charge
  • Clare Connor (Manager)

Funding & Fees Guide for RV Extra Care Devon

  • Prices

  • Please contact RV Extra care to discuss the fees for a tailored package, suitable to your needs

RV Extra Care Devon Reviews (23)

Total of 23, showing 1-20
10

RV Extra Care Devon has a Review Score of 10 (9.965) out of 10, based on 19 reviews in the last 2 years. Over all time RV Extra Care Devon has 23 reviews.

Overall Experience

  • 23
  • 0
  • 0
  • 0
  • 0

Date Published

23
3
11
19
4

Review from J S (Son of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using R V Care since Sept 2024, when they were recommended to us, to help care and attend to the personal needs of my Father, until his passing, after he was given a terminal diagnosis after living with cancer. They also made sure that any household chores that my mother was unable to complete,
due to her health issues and time constraints while caring for Dad were done. Unbeknown to us the carers were also keeping an eye on Mum to make sure she was ok and coping with the situation we were in and the management then advised us when Mum needed a bit of a break to help her cope and make sure her health didn't suffer. They have continued to care for Mum after Dad's passing, helping her personal needs and household chores including washing up, hoovering, making the bed and even putting out and bringing in the bins. All the carers are kind and sensitive. The management are friendly, helpful and provide a weekly timetable for visits for Mum.
R V care give us peace of mind.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for your lovely review and kind words, it has been and remains a pleasure and an honour to care for mum and dad and to work along side such a supportive family. I will be sure to pass your comments onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Niece of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service that my aunt has received. The people that come to her house are always helpful,efficient,professional and kind.they arrive on time and do what she requests them to do.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for your kind words, we are always pleased to hear that loved ones are happy with the care that their relative is receiving. I will if course pass your comments onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine B (Daughter of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Extra Care always go above and beyond, they contact me if they have any concerns and equally I can contact them if I have any, or for any extra help and support.
Their care team do what they say they do, care!
I would wholeheartedly recommend them especially after the first care team we had were
the complete opposite so we were all pleased to see what real care at home was.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for your lovely words, I am so pleased that we have been able to show you how care at home should be and look forward to continuing to support you all as a family. I will pass your comments onto the care team who will be so pleased to read them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Norman B (Son of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV were one of the agencies that the hospital recommended on Mum's discharge. We had heard of them and felt they were the ones to choose. We found them to be very efficient and Mum found the staff friendly and easy to get on with. We would definitely use them again in the future if nessassary and will
definitely recommend them.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you for your kind review and after such a short amount of time being with us. I am glad Mum has decided to stay with RV Care and we look forward to supporting you all further.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eddie T (Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since May of 2024 I have been in receipt of a care package provided by RV. I have found all the carers to be very conscientious in their duties, but equally important always of a bright and cheerful attitude, which makes the fact that one needs carers a lot easier. The client gets a weekly list of the
carers who are going to call, and what time they will be calling and the timing is always perfect. Also, is the fact that you may change the length of time of the various visits [in my case 4 a day] Lengthened or shortened as is necessary. I feel that it is important to add that the carers are always willing to do that little bit extra in terms of just tidying up the room or just folding up a little bit of washing or something else of that nature.

Reply from Claire Baker, Care co-ordinator at RV Extra Care Devon

Thank you so much for your kind review. We will be sure to pass your comments on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E C (Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are a wonderful help in every way. Nothing is too much trouble and they are always cheerful and always reliable. They are my friends.

Reply from Claire Baker, Care Co-ordinator at RV Extra Care Devon

Thank you so much for your lovely review. I know the carers really enjoy coming to see you and I will be sure to pass on your comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane S (Wife of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary service throughout. So respectful, gentle and cheerful. My husband was a very private person but felt at ease with all the wonderful carers, he looked forward to their visits and was so grateful. I couldn't have coped without them, they reassured me at all times. Thank you so much.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for taking the time to write this heartfelt review. Your feedback means so much to the whole team and I will be sure to pass your comments onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W N (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Extra Care have been looking after my father for 10 plus years. Over those years, the carers have adapted to looking after Dad's needs. To begin with, Dad could climb stairs and slept upstairs. He was mostly Independent. Dad had MS and Dementia. My dad's wishes were to remain in his own home for
as long as he could. I can honestly say without this team this wouldn't have been possible. They were skilled and able to change dad's care according to his needs. They were on top of symptoms, Dad's mood and any new needs that he required. Any changes were reported and acted on swifly and this is how Dad was able to stay at home. We were able to make changes as we heard about them. RV were great at adapting to the changes, hard working, flexible and excellent communication skills . RV became an extended family for Dad and for us when we visited. I would highly recommend them.

Reply from Claire Baker, Care Co-ordinator at RV Extra Care Devon

Thank you for taking the time to write such a lovely review. It was a pleasure to look after your dad and he is greatly missed by the team. I will be sure to pass on your comments to the team as I know they will really appreciate them. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mandy B (Wife of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel we have struck gold with RV Extra Care. They are brilliant with my husband who is often in severe pain and has no mobility, along with other health issues. The whole team handle him with great care, respect and dignity, always cheerful and professional. We couldn't wish for better and would
recommend RV to anyone.

Reply from Claire Baker, Care Co-ordinator at RV Extra Care Devon

Thank you so much for such a lovely review. I will be sure to pass your comments on to the team. I know it will mean so much to them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrea S (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV care have been brilliant with my mum. The carers have all been very kind and considerate. My mum used to be a dinner lady and was so pleased when any of the staff remembered her from their school days. It is brilliant to have a local agency with local staff. This has helped tremendously with my mum
who tries to be very independent. The staff are always very patient and helpful to her. I have had to change my mum's weekly rota a few times and the office have always been helpful, nothing seems too much trouble. It is a great team from management through to all the carers.

Reply from Claire Baker, Care Co-ordinator at RV Extra Care Devon

Thank you for taking the time to write a review and your lovely comments. I will be sure to pass on your comments to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve S (Son of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV provided the best care possible and the carers became more than carers to my mother. They treated my mother with the respect she deserved and I had the confidence to know that even though I lived over 150 miles away, I was happy in the knowledge that she was safe and was able to support her live-in
companion.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for taking the time to write this review, I am so pleased that we were able to give you the confidence you needed to know that Mum was safe. Caring for Mum was an honour and a pleasure and we will always remember her with fond thoughts of our time together.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheena D (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend RV Extra Care highly enough. My mother was looked after by the team for 12 years up to January 2024. During that time she had the highest quality of care, always professional, but also extremely kind and considerate too; I would say that she was properly embraced into their family
curtilage. They never missed a beat in rain, shine, Covid or anything else. They watched over her and were always there, as my mother marched on into her 90s. She could not have lived independently without them. The team were also excellent at keeping in touch with me, her daughter, so that we could manage any changing circumstances together in what was always a very caring, supportive partnership. As Mother was briefly in the onsite care home, before she died, the RV Extra Care were there alongside her, watching over her still around their day jobs, as I scrambled to get back in time. I shall forever be grateful for all they have done for us both.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for taking the time to write such a beautiful review, both myself and the team were blessed to be there for not only Mum but also you, it was an honour and a pleasure to care for Mum for so many years and we will never forget the journey we travelled together.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan S (Sister of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Care have looked after a family member for a number of years now and I have nothing but praise for all of them.
Caring is not just a job, it is a vocation. You need to be a special person to be a carer.
Every carer that visits shows their dedication to this role within the community. They offer
physical and mental support and show great empathy. When it is not a good day, they just know and after a good chat and a few laughs, the day is better already.
I can go to work knowing my sister is being professionally well cared for, but by the most caring people who are like family.
Thank you to everyone at RV Care, life is so much better for all of us, with you being part of it.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for your kind words, reviews like this mean the world to the whole team and I will be sure to pass on your comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley S (Daughter of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Extra Care is an excellent care company who provide amazing care suited to the client and family situation. They looked after my mum for five years, sadly she passed away in November 2023. I lived with Mum and was her full-time carer and without the support of this team of professional, caring, adaptable
team, I would not have coped. They provided care three times a day and Mum always looked forward to the visits as they became like family and good friends but always maintained a professional, kind, caring level of care. The office managers are fantastic, very easy to talk to and listen to your needs and concerns. As Mum became frailer, the care and visits were quickly adapted to provide for her changing needs, The staff are excellently trained and supported by the managers. Their attention in providing personal care for Mum was amazing, she became immobile and incontinent and she never had a sore spot on her body. I will always be grateful for the care and laughter that they brought us both.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for your amazing feedback, I will ensure this is fed back to the team, it is always so nice to hear that we were able to make a difference. Looking after Mum and being with you both over the last five years has been an honour and a pleasure and we will never forget our time with you both.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kerrie M (Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Care are fabulous. Recently I have had a few mobility issues but with the support of this amazing team of people I have regained some strength which has enabled me to remain mostly independent. I have been receiving care for some years now and have achieved so much with RV. Nothing is ever too much
to ask. Everyone is kind and caring and the care I receive is amazing, they always go the extra mile every time.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for your kind words, it is an honour and pleasure to spend time with you, assisting you to achieve the many goals you set yourself. You are an inspiration to many and should be so proud of everything you have achieved so far. I am looking forward to our journey ahead together.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debs K (Daughter-in-law of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, it is the skilled and dedicated care and support provided by RV Care that enables my mother-in-law with advanced Alzheimer’s to remain in her own home. As a family we are reassured daily by the responsive and adaptable abilities of the care staff to meet my mother-in-law's needs; their
communication, kindness, respect and understanding are exceptional. Having a great manager who, in our opinion, demonstrates superb leadership qualities means that RV is a slick, well-run provider of care services. We as a family count our blessings every day that RV Care is there for her and us. Thank you.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for your amazing feedback, these comments mean the world to us all and gives us assurance that the service we are providing has made such a difference for you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda P (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff who visit my parents 3 times a day are amazing. They not only provide the care my parents need, taking the weight off my shoulders but are very friendly and hard-working. They are very reliable and I would highly recommend RV Extra Care Devon.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for your lovely feedback, your comments mean so much to us all and I will be sure to pass them onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hazel E (Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Extra Care provides all the care I need so I am able to remain in my home. They are a team of exceptional carers who offer not only the practical care I need but also offer companionship and nothing is ever too much trouble. I always look forward to their visits and the support they offer me. In
my opinion, I could not receive any better care from anyone and each carer gives the same level of support, kindness and friendship. The staff who manage this team are excellent and clearly expect a high standard from the team. This shows in the wonderful carers who work for this company.
Having the team in to support me enables me in my later years to still enjoy my home whilst receiving the much-needed care I need.
I can't thank you all enough.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you so much for your kind words, it means the world to us all and I will pass your comments onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter-in-law of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Extra Care in Honiton were recommended to me by an independent carer. They were able to start visiting relatively quickly and have been very reliable and efficient. It is so helpful that a fairly small group of carers are allocated to visit as this has allowed them to get to know my mother-in-law
and so has made the provision of personal care a lot easier. All those that visit are really lovely people, professional, thorough, caring and kind. The management team are great too, from the very first contact and on an ongoing basis they have made the whole process very smooth, communication is good and they are very approachable. We have been using their service for 5 months now and the difference they have made to our lives is huge. As mother-in-law lives with us we previously had the stress of trying to undertake every aspect of her care whilst continuing to manage our own lives and family, but now that stress has been removed the whole situation is far more sustainable. Thank you RV Extra Care.

Reply from Clare Connor, Home Manager at RV Extra Care Devon

Thank you for taking the time to write this review, your comments mean the world to the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah T (Wife of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank the staff of the Exeter branch of RV Extra for caring for my husband so well before he passed on the 20th December 2019. He always had a smile for them they took care of him really well and were so gentle with him. My flat use to be full of a lot of people who looked after him
day and night. It's very quite now, but a lot of memories so thank you for your service. If any of the ladies and men who helped would like to come and see me I would love to hear their memories of my husband.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for RV Extra Care Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for RV Extra Care Devon is calculated as follows: ( (109 Excellents x 5) + (4 Goods x 4) ) ÷ 113 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RV Extra Care Devon is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about RV Extra Care Devon

What Type of Services does RV Extra Care Devon offer?

RV Extra Care Devon offers Home Care.

How many Carers does RV Extra Care Devon employ?

RV Extra Care Devon employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RV Extra Care Devon to verify any information. View our terms and conditions. RV Extra Care Devon has a Platinum Service – more info.