RV Extra Care Devon

Unit 3A, Western House, Devonshire Road, Heathpark Ind Estate, Honiton EX14 1ST
Submit a Review
Top 20 award
10 24 Reviews
  • RV Extra Care Devon, Honiton
RV Extra Care delivers a personal service to meet individual care needs in Honiton, Ottery St Mary, West Hill, Feniton and the surrounding areas.

Promoting independence and delivering person-centred care in the comfort of your own home, providing a reliable, flexible and fully tailored service.

RV Extra Care believes that everybody should be able to decide for themselves how they want to live their lives, and aims to make it possible for people to live their lives as undisturbed as possible and stay as active as they like where they feel most comfortable – at home and in the community.

The home care service can provide a variety of services on a temporary or permanent basis. Whether you are recovering following a hospital stay, preparing for visitors or a holiday, or if a family member needs a respite break, their flexible approach means packages can be truly personalised to meet changing support needs.

Registered and regulated by the Care Quality Commission (CQC) and all of the care team have been fully trained and DBS checked.

Show RV Extra Care Devon on the Map

Care Provided by RV Extra Care Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • HC-One No 6 Ltd
  • Person in charge
  • Clare Connor (Manager)

Funding & Fees Guide for RV Extra Care Devon

  • Prices

  • Please contact RV Extra care to discuss the fees for a tailored package, suitable to your needs

RV Extra Care Devon Reviews (24)

Total of 24, showing 21-24
10

RV Extra Care Devon has a Review Score of 10 (9.966) out of 10, based on 20 reviews in the last 2 years. Over all time RV Extra Care Devon has 24 reviews.

Overall Experience

  • 24
  • 0
  • 0
  • 0
  • 0

Date Published

24
4
12
20
4

Review from Sarah T (Wife of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank the staff of the Exeter branch of RV Extra for caring for my husband so well before he passed on the 20th December 2019. He always had a smile for them they took care of him really well and were so gentle with him. My flat use to be full of a lot of people who looked after him
day and night. It's very quite now, but a lot of memories so thank you for your service. If any of the ladies and men who helped would like to come and see me I would love to hear their memories of my husband.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sebastian C (Client) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Care Ltd has been looking after me for at least six years now (I have had MS for over thirty years, and my limbs are largely paralysed – in fact, I’m triplegic). I also had a period of treatment for bladder-cancer, which involved special precautions against infection, and extra work due to increased
continence problems.
Using hoists and other equipment, the RV Care staff get me out of bed in the morning, shower and dress me, and put me into my electric wheelchair, and then put me to bed at night. (During the day, my wife takes over…).
The carers working for RV Care are both friendly and efficient. It is clear that a lot of effort is given to training them in the physical and emotional aspects of their work, and they are confident and sensitive.
The management team are also excellent - friendly, conscientious and well-organised. My wife and I both feel really well-supported by this brilliant organisation, which makes an enormous positive difference to our lives!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen W (Granddaughter of Client) published on 19 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Care Ltd came to help my Nan with her personal care whilst she was staying with me for 2 weeks. They were lovely, kind and extremely helpful with Nan and she enjoyed their company. She is quite an independent 97 year old but she felt safe and very happy to have extra assistance with the carers which
was a massive relief for me! We would 100% recommend RV Care and when Nan visits again we will certainly be in contact again. Many thanks

Reply from Clare Connor, Branch Manager at RV Extra Care Devon

Thank you so much for your lovely comments, it has been a pleasure to care for your nan and we look forward to seeing you all again soon. I hope you all have a safe trip back home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen G (Daughter of Client) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RV Care Ltd became part of my family 3 years ago when my father became permanently wheelchair-bound.
My mother was the main carer and RV Care Ltd took some of the pressure off and allowed her a little freedom without loosing control of my father's care.
The standard of care and the professional way
it was provided would be very hard to match. They came in twice a day every day to get him up and put him to bed. The carers were phenomenal, kind, gentle and respectful. They treated my father with dignity and compassion throughout. They also provided support for my mother with gentle humour and empathy. Due to my mother and the carers, my father had no catheter-associated UTIs or skin breakdown which is testament to amazing care.
I live in another country and knowing that these wonderful kind loving people were looking after my father was a huge weight off my shoulders.
Right up, to my father's dying day, RV Care Ltd went above and beyond for my family.
My family express the deepest gratitude and sincere thanks to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for RV Extra Care Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for RV Extra Care Devon is calculated as follows: ( (115 Excellents x 5) + (4 Goods x 4) ) ÷ 119 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RV Extra Care Devon is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RV Extra Care Devon to verify any information. View our terms and conditions. RV Extra Care Devon has a Platinum Service – more info.