MyLife Kent

Suite 1 B, Orchard House, Orchard Street, Canterbury CT2 8AJ
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7.8 36 Reviews
  • MyLife Kent, Canterbury
My Life Homecare is part of the CSN Care Group, one of the UK’s leading providers of home care services for over twenty years. They have been helping people across the UK to maintain independence and wellbeing within the comfort of your own home and communities.

MY Life Homecare provides bespoke Live In Care and visiting care, together with domestic calls, long sit visits, respite care, overnight support and end of life care.

Being you, staying independent and happy is their key goal. They can provide support in an emergency or time of crisis within 24 hours.

My Life has a nurse-led specialist team to deal with complex needs and is also fully equipped to deal with a large variety of different diagnoses and long term conditions including dementia, arthritis, Parkinson’s, cancer diagnosis and multiple or intensive medical needs.

With over 200 care staff providing support across Kent, MyLife Homecare provides continuity, companionship and peace of mind. Their assistants are upbeat, motivated and friendly providing the highest quality, professional support and work together with the same vision and values.

They offer a personalised care plan matching your specific need and wishes and you will be supported by the Kent MyLife Homecare Branch Management. All of their assistants are regularly supervised and are given continual development opportunities to be the best of the best.

My Life's exceptional high standards are regulated by the Care Quality Commission (CQC) and the local authority.

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Care Provided by MyLife Kent

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mary Tunak (Registered Manager)

Funding & Fees Guide for MyLife Kent

  • Prices

  • From £28.00 per hour

  • Available on request

MyLife Kent Reviews (36)

Total of 36, showing 21-36
7.8

MyLife Kent has a Review Score of 7.8 (7.750) out of 10, based on 2 reviews in the last 2 years. Over all time MyLife Kent has 36 reviews.

Overall Experience

  • 26
  • 6
  • 1
  • 2
  • 1

Date Published

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Review from Susan G (Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really delighted with the excellent care that I received from My Life (Kent).
The ladies in the office were always happy to listen to any concerns and offer helpful advice, and the amazing care team were reliable, kind, very caring and always brightened up my day. Thank you so much for your
much-needed support, after returning home from hospital after an operation. I would definitely recommend My Life to anyone needing care at home.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Dear Susan, thank you so much for your fantastic review. We are always here to support you again in the future if you need us. I hope you are continuing to recover from your operation and will pass your lovely comments onto the care team and the office staff.
Kind regards, Julia


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Review from Kennth P (Brother of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had MyLife for a while and overtime increased and changed the care she had, they were very adaptable and would change things to suit her at the drop of a hat.
The carers were charming, professional and most importantly caring and my sister loved all of them.
In late 2020 she went into hospital
and contracted the dreaded virus, when she returned home we were worried we wouldn’t get the care back but they surpassed themselves visiting numerous times a day to put our minds at rest, with us not being able to travel it was invaluable.
Would highly recommend this caring company.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Dear Mr P,
Thank you very much for your lovely review. As you agree are care staff are dedicated to their customers. I hope your sister is recovering from Covid and continuing to improve. We very much appreciate the time you have taken to complete the review and I will forward this onto the registered manager and all the staff involved with supporting your sister.
Kind regards, Julia Morrison


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Review from Sandra D (Daughter of Client) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we learnt of my father’s prognosis we were devastated and wanted him home as he wished, especially due to Covid. The quality officer in Hythe went out of her way to make this happen, she met us late at night due to a delayed discharge and helped get everything set up even going to the shop to grab
some bits we had forgotten. We really can’t thank her enough.
The carers were equally great and kept Dad comfortable ensuring they not only supported him but also our mother who has her own needs.
Having never needed care before we didn’t know what to expect but as a family we can’t fault them, Dad passed away peacefully at home as he wished and they made this so much easier with their care and compassion so thank you.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Firstly I would like to offer my condolences to you and your family following your father's passing. Thank you for your lovely review of MyLife home care. I will pass this onto all of the team involved with your father's care and would like to wish you the very best for the future. Kind regards.


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Review from Tesher F (Daughter of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager visited my family at a really critical point in my father's illness. He had returned from hospital and we did not know how we could respond to his needs which were changing quickly as a result of his terminal cancer. I saw many beautiful moments of connection between my father and the regular
carers who visited our home up to four times a day. Always professional and cordial, they would greet my father, administer care in the most gentle and respectful manner and leave us, the family, in a better place emotionally and psychologically. The administrator in the office was prompt with her replies and went out of her way to establish additional around the clock care, which we eventually needed. Thank you to the many carers who became our close support network, at a time which could have been even more stressful, with lockdown in place. We have absolute confidence in My Life Homecare and will always be grateful for their incredible service.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Thank you so much for your lovely comments, which means a lot to the whole team at MyLife Homecare, Kent and is much appreciated. It was our absolute pleasure to care for your father and to have been able to support all of your family at this time. Lockdown has been a very daunting and stressful time for all of our staff and we have still managed to maintain and deliver exceptional care around the clock. I will of course share this with the whole team.


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Review from E M (Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I both have carers; we are very pleased with our service. I had another firm before this one, and we were very upset by the way we were treated.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Thank you for your lovely comments. I am delighted that you are receiving the support and care that wasn't offered to you initially.
I will pass your comments onto the team.
Kind regards


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Review from Sue S (Wife of Client) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been pleased with the level of care, reliability and cheerfulness of all the carers. Also, it is good that the office advises us if carers are delayed for any reason.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Thank you for completing a review and for your lovely comments. I will pass this onto the team.


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Review from E H (Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find carers are always friendly and polite, as are the office staff. Carers vary a little, some are excellent; some are great and a few satisfactory. I am very pleased I chose MyLife. Thank you.

Reply from Julia Morrison, Business Development Manager at MyLife Kent

Thank you so much for your positive response and feedback on the care we provide. I will pass this information to the Team at MyLife Homecare.


Kind regards,


Julia Morrison, Development Manager


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Review from Ray G (Son of Client) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been with Mylife for many years and loved all the carers. She used to phone us every Sunday to tell us about her week which usually consisted of saying how great her carers had been. This gave us great comfort knowing she was in good hands. The assessor used to drop in to see mum and have
a cup of tea with her which pleased her and us no end as we couldn’t get to Hythe as often as we would have liked.
Mum's passing was made so much easier knowing she had remained in her own home as she had wished.

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Review from Jane M (Wife of Client) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband receives visits of two carers four times a day for personal care, and a two-hour sit call once a week to allow me to go shopping. Carers are first class, polite, respectful of my husband's needs and tolerant of his constant mood changes. I would have no hesitation in recommending this company
to anyone needing first-rate care in their own home.

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Review from Elizabeth B (Wife of Client) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had MyLife for over 2 years and during that time have not needed to complain about the care they have given my husband. Having seen the difference of other companies we are so pleased that MyLife came to us. They are part of our family and we cannot praise them enough. They are trustworthy and
we look forward to them coming every day.

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Review from Irene E (Wife of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very professional, efficient, dedicated and caring. I could not have got a better team to care for my husband. They were kindness itself.

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Review from Len W (Client) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They do what is necessary and more, check my health is OK. Sometimes they will not take no for an answer.

Reply from Julia Morrison at MyLife Kent

Thank you very much for your comments.
Kind regards


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Review from Rupert B (Son of Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank your service enough, it was absolutely invaluable and necessary throughout 2017 as my father's Parkinsons and dementia worsened. All carers were uniformly excellent, hard working, cheerful and went a lot of extra miles with my father's care and dignity and helping myself when times were
not easy.
We would have been utterly sunk without your services support assistance; you were a lifeline when most needed. Thank you. I would strongly recommend your services to anyone.

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Review from Melian T (Daughter of Client) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live overseas and returned to the UK and spent a month living with my mother who is cared for full time by MyLife. I saw first hand the excellent and professional care my mother was given and the attention to detail was excellent. I returned home feeling confident that my mother is being cared for
extremely well.

Reply from Julia Morrison at MyLife Kent

Dear Melian.


Thank you for your very kind and positive feedback regarding the assistance and care we have provided to your mother. I will forward this onto all the team involved.


Kind regards, Julia


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Review from B H (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are extremely helpful, kind and professional. Nothing is too much trouble. I cannot praise them highly enough.

Reply from Shelly WAtson, Registered Manager at MyLife Kent

Thank you for the positive feedback.


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Review from Barrie J (Son of Client) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently stayed two weeks with my Father and his wife.
I was highly impressed with the level of care devoted to them.
All the carers were doing a fantastic job, and some had gone above their duty of care, in looking after Dad and his wife.
I think they are amazing. I found my two weeks very tiring,
but also enjoyable as I know they are both in good hands.
Thank you so much.

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Current Review Score: 7.8 (7.750)

Overview of Review Score

The Review Score of 7.8 (7.750) out of 10 for MyLife Kent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.250 for MyLife Kent is calculated as follows: ( (4 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MyLife Kent is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Kelly

Kelly Emanuel

Job Title: Recruiter

Meet Kelly, our dedicated branch recruiter in Canterbury! From helping new hires to enjoying weekends with family, she brings warmth and commitment to our team.


Mary

Mary Tunak

Job Title: Registered Manager

Mary, with 30 years of experience in the care industry, is dedicated to driving our team towards excellence and empowering them to make a positive impact on our clients. She is stepping up as the registered manager of our Canterbury Branch. We couldn't imagine our team without her!


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MyLife Kent to verify any information. View our terms and conditions. MyLife Kent has a Platinum Service – more info.