Caring Crew

30 A Tesla Court, Innovation Way, Lynch Wood, Peterborough PE2 6FL
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9.9 30 Reviews
  • Caring Crew, Peterborough
Are you looking for someone to support your life at home? Do you want to remain independent, but have the support of a carer from time to time? Or perhaps you require somebody to live with you full-time and support your needs? This is exactly what Caring Crew can offer.

Caring Crew is a high-quality, award winning provider of home care services to people of all ages. Caring Crew was awarded the Cambridgeshire Provider of the year for 2022/23 and shortlisted for 3 awards at the Homecare Awards 2023. They are rated GOOD with the Care Quality Commission (CQC).

When illness, injury or aging makes life a little more challenging, being at home in a comfortable environment with assistance from trusted caring staff encourages recovery, improves self-esteem and enhances the quality of life. Your independence and safety is their priority.

It can help make life easier for those coping with a chronic medical condition, recovering from an illness or injury, or dealing with the challenges of aging – in the comfort of their own homes.

Staff are available 24 hours a day, 365 days a year and can provide services for as little as a few hours a week to around the clock, every day in any setting you call home.

Caring Crew only works with professional care staff who are compassionate, reliable and truly have a passion for caring for others.

If you feel that a little support would maintain your independence, please contact the team. They are happy to provide advice or assist you with an individualised and personalised care and support plan.

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Care Provided by Caring Crew

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Caring Crew Ltd
  • Person in charge
  • Kerry Kaur (Care Manager)

Funding & Fees Guide for Caring Crew

  • Prices

  • £22 per hour

  • Our pricing starts at £22 per hour, however we can provide bespoke quotes for Live-in Care.

Caring Crew Reviews (30)

Total of 30, showing 1-20
9.9

Caring Crew has a Review Score of 9.9 (9.924) out of 10, based on 16 reviews in the last 2 years. Over all time Caring Crew has 30 reviews.

Overall Experience

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Review from J W (Wife of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring Crew have for over three years been helping me to care for my husband from when he was able to walk until now when he cannot walk and needs a lot of care. The care team are helpful, friendly and mainly able to perform what is needed for his cleanliness, providing drinks and administering medications
if I am not able to be in the home. The office team are very easily contacted and always aim to help us in a difficult situation. As main carer I find the team willing to help me in difficult situations. and during times of when illness increases. We are both elderly and appreciate all the team does for us.

Reply from Naz Rai, Director at Caring Crew

Thank you for a great review, we're really happy to be providing good quality care and always here to support you in your circumstances.


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Review from Corinne J (Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Caring Crew for ages now, and I'm happy with the service they provide, I have carers in 4 times a day unless I'm going out, depending on the weather. They are all friendly and helpful, and we do have a laugh now and again, nothing is too much trouble for them either. They help me with personal
care and making me a flask, mugs of herbal tea and sorting my meals out, and putting any shopping that's in my bag behind my power chair. It's good to see regular carers in the day or week too, I feel safe with them as I need the hoist at the moment, but do use a standing lift most of the time. I don't feel hurried as I have a set length of time I need them each time, odd times it takes a bit longer though. Most understand my multiple sclerosis, and at the moment, they do a great job with care, a smile, and its nice to have a chat with them all too and dignity too If anyone had any worries or concerns, those in the office are friendly and helpful as well, good value for money. I highly recommend Caring Crew.

Reply from Naz Rai, Director at Caring Crew

We really appreciate such lovely feedback and are thrilled to be providing such high levels of care.


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Review from S G (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been with Caring Crew for nearly a year they have been so good, always try and accommodate my requests for my dad, I am very particular and they have worked with me to make this run smoothly for my dad's care, the 2 carers we have regularly are just amazing caring, personable with my dad. I leave him
knowing he's in good hands.
The office staff are always so friendly on the phone and want to help me with my dad. It's taken some time to sort this care plan properly to how I want it to run but the main thing is they wanted to work with me to get this right and it is I'm
very pleased and so is my dad that's the main thing he's happy and cared for.

Reply from Naz Rai, Director at Caring Crew

Thanks for the brilliant review - really proud to be providing consistently high levels of care to your father. Indeed continuity and going the extra mile are both really important to us.


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Review from R L (Son of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Crew provide a very professional service. The administration staff and carers are always friendly and helpful. They always make every effort to adapt to meet the needs of the client. I am very happy with the service provided.

Reply from Naz Rai, Director at Caring Crew

Thanks so much for the review, we're really proud and honoured to provide consistently high levels of care!


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Review from N R (Son of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Crew have been involved with care for my mum since early 2020. The service provided has instilled a high level of confidence in my mum and her family. During her short stint in hospital and a care home, she often remembered the ladies coming home and taking care of her needs better than what
she was getting at the hospital and the care home, so requested all family members to go back to her house and get care from carers of Caring Crew. After her return to her house, we experienced that she calmed down and more comfortable. We the family are grateful to Caring Crew Carers and management who responded immediately to restart the service and allocated carers that Mum was accustomed to. Thanks.

Reply from Naz Rai, Director at Caring Crew

Thank you for a wonderful review. We have absolutely loved looking after mum and it's been an honour to have cared for her for several years now.


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Review from Clare D (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Crew has been providing a siting service for my parents. The carer takes my mum (who has Alzheimer's) out to her favourite cafe to provide my dad with a couple of hours respite. During the assessment to arrange this support the manager listened and understand our circumstances and the illness
we are dealing with. All of these factors were taken into consideration when matching us with a regular carer. Thank you to all involved.

Reply from Naz Rai, Director at Caring Crew

Thank you for such a great review - we're so glad that the service we've provided has been as expected.


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Review from A R (Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into my own disability adapted property after almost 3 years of being in a nursing home - I already had a neuro-disorder before I had 4 strokes caused by domestic violence. It was not safe for me to go 'home' so I was discharged from hospital to a dementia care home (the only space available
even though I was mid 30's) to wait for a suitable property to become available where I could move with a care package in place. This was very daunting as I had never been cared for by professionals in the community aside from the district nurse on occasions, and I had never lived on my own before either. I have a lot of trauma relating to the domestic violence so I was very nervous about being in the hands of people I hadn't met before. However right from the start, the Caring Crew carers were kind, bubbly, efficient and proactive. I have been reunited with my cat, and they help me with her care. They have given me a new lease of life that I didn't know was possible. Forever grateful.

Reply from Naz Rai, Director at Caring Crew

From the day we took you on as a client we were struck by your challenging situation and circumstances and were adamant that we would make a difference to your life. It has been our honour to help you make progress!


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Review from Lesley D (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Crew have been providing care for mum who has dementia for the past 6 months. They have been so friendly and helpful, it has been a positive experience and I am more than happy with the service they provide. They have ensured that mums needs are met and as she has dementia they have provided
the same carer who is very punctual and trustworthy to allow mum to build a relationship with them. Recently her needs have changed and Caring Crew have been more than accommodating to adjust the care plan to suit her needs more. I cannot recommend Caring crew enough.

Reply from Naz Rai, Director at Caring Crew

Thank you so much for the wonderful review - and we're so proud to have been able to provide good quality care with consistency and continuity.


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Review from K M (Wife of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the service provided for my husband by Caring Crew as I had to find care at very short notice, albeit for a short time. The Manager was very accommodating when she visited me to personally organise the care I needed. I would not hesitate to recommend this company to anyone
who would need their services. Their professionalism and commitment to providing good and gentle care is to be lauded and I greatly appreciate this.

Reply from Naz Rai, Director at Caring Crew

Thank you for such a wonderful review, and whilst we were only able to help on a short-term basis, it has been a privilege.


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Review from Al S (Son of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caring Crew has been the provider for my parents' needs for the last 3+ years now after the service transitioned from PCC Reablement to them. Like everything, relationships take time to cultivate and what my parents now have with the whole team is nothing short of excellent, in particular with the
longer-tenured staff who go way beyond being 'just a carer'. Their love, fondness, and vigilance shown towards both my mother and father have been way above the call of duty and this has had a tremendously positive impact on them in their declining health years. I know this has been lovingly acknowledged and reciprocated by my parents too. From an administrative perspective, the office and managerial team are always on hand to help manage any queries or points I may need to discuss, even managing the occassional out-of-hours emergency. Everything is always handled with professionalism and appropriate concern and I am extremely grateful to everyone at the Caring Crew for everything they do.

Reply from Naz Rai, Director at Caring Crew

Thank you so much for such wonderful feedback - we are really proud to have been able to create such a great relationship with your parents so they feel safe and valued.


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Review from R H (Wife of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been the most accommodating of service provider Managers'. During a recent health issue with my husband, she was quickly able to increase carers to step into the breach. I've always found Caring Crew to be polite, diligent, and helpful.

Reply from Naz Rai, Director at Caring Crew

Thank you for such a wonderful review - we do take pride in providing superb levels of care for all our clients and it's great to see such feedback.


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Review from J B (Power of Attorney of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the services of Caring Crew for a few weeks now and we are delighted with their compassion, support, and dedication to our elderly relative. With physical frailty, as well as Alzheimer's Disease, he was initially reluctant to have a carer, but their kindness, patience, care, and respect
have won him over.
Caring Crew takes great pains to tailor their care to the individual and their support is invaluable to us as he isn't the only relative we have to care for, as well as work and care for our own homes.
We honestly don't know how we would cope without Caring Crew's support and highly recommend them to anyone having a stressful time caring for a loved one.

Reply from Naz Rai, Director at Caring Crew

Thank you for such lovely feedback, we appreciate it and are honoured to be able to provide care for him.


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Review from B M (Son of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far so good! One particular individual who did my mum's initial assessment, went truly above and beyond, even going as far as to bathe her and get her out of the hospital gown she had just come home in. I can truly not thank you enough, you know who you are! Mum is still finding it a challenge to
adjust to being home after five weeks in hospital, but she and my sister and I, have great confidence in Caring Crew - thank you for the work so far and again to that one particular individual who continues to be of such great help and support to not only my mum, but also taking my sister and I’s wellbeing also at such a stressful time - I truly appreciate it!

Reply from Muhammad Damji, Director at Caring Crew

Thank you for the lovely review. We are happy to support Mum in regaining her confidence and adjusting to being back at home.


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Review from Alison P (Daughter of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot praise this company enough for the kindness, support and compassion you have all shown to our dear mum. Your quick actions saved my mum's life when she was taken to hospital and diagnosed with sepsis. We will be forever grateful. The management team and all the staff are so supportive.
You genuinely care about your clients. Mum has been treated with so much dignity and respect. The past year has been one of the hardest of our lives. Not only do you support Mum you relieve some of the pressure from us so that we can do our jobs and care for our own families. We honestly don’t know how we would cope without you all. From the bottom of our hearts thank you Caring Crew. You certainly live up to your name!

Reply from Naz Rai, Director at Caring Crew

Thank you for such a kind and wonderful review Alison - and we are so proud and honoured to have had a positive impact on your mum's quality of life.


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Review from Jane S (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away on 01/10/23. She had for over 7 years been beautifully cared for in her own home by the dedicated team of Caring Crew.
Over the years the care requirements naturally increased as my mother's needs became more complicated. The manager was always on hand to offer advice and
support on what became an all-consuming journey for both my mother and myself as her carer. I never felt alone as the care team became like an extended family. My mother received such gentle and sensitive care all the way through but I was so moved on her final days how they just knew what was needed. The carers gently washing her the morning she died will always stay with me of the immense dedication and devotion this care team provided.
My mother was truly blessed by being cared for by Caring Crew. Thank you.

Reply from Naz Rai, Director at Caring Crew

Thank you Jane for such a lovely review. It really was an honour to care for your mum - a lovely lady who so many of our carers grew very fond of.


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Review from Linda F (Daughter of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment the care manager came to assess our needs we felt safe and cared for. Dad had a good relationship with his carer and looked forward to his visits. He always turned up at the agreed time and was very thorough in looking after my dad. I wouldn't hesitate to recommend the Caring Crew -
they really do care!

Reply from Naz Rai, Director at Caring Crew

Thank you for such lovely comments and it was a real honour for us to provide care for your father. Really glad he felt safe and cared for, from the onset. Warm regards from everyone at Caring Crew.


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Review from Sandra K (Daughter of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very kind to my elderly mother and tended to her care needs. She liked all the carers. They were patient, understanding and professional. Would recommend Caring Crew.

Reply from Naz Rai, Director at Caring Crew

Thank you for such a lovely review and we've absolutely loved looking after your mum.


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Review from Karen T (Daughter of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial consultation, Caring Crew were kind, supportive and helpful towards the needs of my mum and myself. Mum had a good relationship with her carer who always arrived within the agreed time frame, spent the whole of the allocated visit time with Mum talking to her as well as meeting her
needs in every way. The app allowed the family to keep up to date with Mum's welfare and we felt very connected. They helped us all through a difficult time and I am very grateful to them.

Reply from Naz Rai, Director at Caring Crew

Thank you Karen for the wonderful review and it's an absolute pleasure to care for your mum. Great to hear the service helped during a difficult time.


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Review from Peter B (Nephew of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Crew have been excellent in looking after my aunt for the past year or so, she was elderly and had broken her wrist and could no longer cope by herself at home. Caring Crew provided three calls a day to help her with all her daily needs including meals and dressing but anything my aunt needed
they helped with. The management team are easy to get hold of and very responsive when we needed any changes to the normal service. The Caring Crew enabled my aunt to carry on living at home (as she wanted) rather than going into a care home, thanks to all her carers and managers.

Reply from Naz Rai, Director at Caring Crew

Thank you Peter for such lovely comments. It was an honour to have cared for your aunt - a lovely lady who will be missed by all at Caring Crew.


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Review from Tina T (Client) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Crew are the best, they help me lots and lots and they are nice. They help me to do lots of things and play games with me, they always help me do things I can not do like shower and get dressed and make my food and we go shopping and do my garden and when I'm poorly they phone the doctor and
help me get better too.

Reply from Naz Rai, Director at Caring Crew

Thank you Tina for your kind words. We absolutely love working with you and supporting you on a daily basis. Many of the carers and office staff, and directors, have got to know you and it's always a pleasure to care for you.


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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Caring Crew is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Caring Crew is calculated as follows: ( (85 Excellents x 5) + (7 Goods x 4) ) ÷ 92 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Crew is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (0)

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Frequently Asked Questions about Caring Crew

What Type of Services does Caring Crew offer?

Caring Crew offers Home Care.

How many Carers does Caring Crew employ?

Caring Crew employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Crew to verify any information. View our terms and conditions. Caring Crew has a Platinum Service – more info.