SureCare (York)

2 Devonshire Court, Green Lane Trading Estate, Green Lane, York YO30 5PQ
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7.8 2 Reviews
  • SureCare (York), York
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Care Provided by SureCare (York)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jordan Heath (Manager)

Funding & Fees Guide for SureCare (York)

  • Prices

  • £26 per hour (private)
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SureCare (York) Reviews (2)

7.8

SureCare (York) has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time SureCare (York) has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
1
1
1

Review from Julie B (Daughter-in-law of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law started with SureCare York after a change in carers. From day 1 the carers were so polite and friendly and easy to get on with. Anything that they needed they would always ask, always spoke to my father-in-law while they were dealing with him. A couple of the chaps were my father-in-law's
favourites and was so happy to see them when they came in. During the final week of my father-in-law's life, 3 of the carers were in most days, nothing ever phased them and they carried on with the same care as they always gave.
Would definitely recommend SureCare York to anyone who is looking for carers for a relative.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane S (Daughter of Client) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely company! We live in London and because of Covid, we couldn't visit my mum at Christmas. The Manager provided a beautiful home-cooked Christmas dinner for my mum (and lots of others who would be spending the day alone) along with a Christmas pudding, mince pie, cracker and chocolates. This
was all completely free of charge! The carers are so kind and whenever I call my mum she tells me that her "friends" have been. I am so pleased to have found this level of support for my mum and it has definitely put my mind at ease about her having to have care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for SureCare (York) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for SureCare (York) is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (York) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about SureCare (York)

What Type of Services does SureCare (York) offer?

SureCare (York) offers Home Care.

How many Carers does SureCare (York) employ?

SureCare (York) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (York) to verify any information. View our terms and conditions. SureCare (York) has a Basic Service – more info.