Way Ahead Care is dedicated to the happiness and wellbeing of each client, helping adults of all ages to maintain their independence and experienced in working with varying levels of disability.
Professionals pride themselves on the level of care and support they provide, whether it is short-term help that’s required, help with rehabilitation or 24-hour assistance, they have a portfolio of services designed to meet your needs.
Way Ahead Care has a Review Score of 9.0 (8.957) out of 10, based on 7 reviews in the last 2 years. Over all time Way Ahead Care has 22 reviews.
Overall Experience
9
10
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Date Published
22
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7
15
Reviewer Connection to Way Ahead Care
14
3
1
1
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1
Overall Experience
9
10
2
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1
Date Published
22
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0
7
15
Review from M D (Client) assisted by family/friend published on 9 November 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Overall very satisfied with the care. I understand short notice changes due to staff sickness. All the carers are very good to me. When I'm feeling poorly, staff go the extra mile for me. Grateful thanks to all the staff.
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Review from G M (Client) assisted by family/friend published on 19 October 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience3.0 out of 5
Showering Assistance - Satisfactory.
Laundry - time taken to deliver clean laundry takes too long sometimes taking five days for return.
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Review from D T (Client) published on 17 October 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I am still pleased with my care. Thank you.
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Review from M H (Client) published on 17 October 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Although I have had a lot of problems with times (I'm diabetic). After many phone calls to the main office times are 90% improved and the overall help from the carers is excellent. They have a difficult job. So many clients require more help than others therefore exact times can't be adhered to. A slight
problem is that the carers whose first language isn't English have some problems with understanding requests, especially from me, so times are shorter with me. I have to keep repeating instructions but overall I am happy with their help. Thank you.
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Review from B H (Client) published on 17 October 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I am happy to write and say I have care here and treated with respect and kindness. They are all very friendly and I enjoy a chat when visited for my shower.
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Review from G C (Client) assisted by family/friend published on 17 October 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My carers are friendly and very helpful and treat me with respect always. Their manager is lovely to me so supportive and caring when I was ill.
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Review from Margaret W (Client) published on 9 October 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Am very happy here, have a lovely flat with a view. Carers are very kind and nothing is too much trouble. The only thing I find difficult is being tucked up in bed by 9.00 pm but I know this is only due to a shortage of carer.
Reply from Jill Pearson, Registered Care Manager at Way Ahead Care
Thank you so much for your kind words and it is lovely to hear that you are safe and happy where you live. In the scheme of which you live our carers only work until 10 pm and will have a number of service users to support to bed. The night provision is that of a sleepover over which means that they will respond to emergencies only from 10 pm and will not deliver assessed care after 10 pm.
I will ask the scheme if it is possible for you to have your call as late as possible.
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Review from Kenneth L (Client) published on 22 January 2021
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
I feel it necessary at these difficult times to express my appreciation, for the service provided by Way Ahead Care, in particular, his carers and all the other carers who visit and attend to my needs, so allowing me to remain in my own home.
Reply from Luke Kitteridge, Business Support Administrator at Way Ahead Care
Good afternoon, thank you for your kind words and for taking the time to leave this review.
Take care,
Way Ahead Care
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Review from Andre (Son of Client) published on 3 November 2020
Submitted via Website •
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Overall ExperienceOverall Experience1.0 out of 5
My mother is 91 years old. On March 23rd this year, she was moved into sheltered housing in Taunton. This was the day that the UK moved into Lockdown. Way Ahead Care was the onsite care agency, so my mother was put into their daily care. The package was three visits a day, of half an hour each call.
It included hygiene and personal care, teatime care (to make her tea or supper), and bedtime care. Mother has acute mobility problems and suffers confusion so needs help and encouragement to enable her to function daily. Unfortunately, none of this happened. As the carers were only interested in doing just the minimum, dirty clothes were left on the floor and bedsheets also. Dishes were not cleared or washed up. On some occasions, they only visited her for 10 minutes. When I queried with the management, their attitude was defensive, dismissive and rude, replying if it isn't in the care plan it won't be done. I thought caring was about empathy, compassion and kindness. Not so Way Ahead.
Reply from Richard Smith, Managing Director at Way Ahead Care
We do not believe this is an accurate account. It becomes challenging to deviate away in regards to what we are commissioned and regulated to provide. Providing additional support that is not supported by either a care assessment, care plan or contact invokes regulatory challenges. You were offered the option to purchase additional time to support - but this was declined at every occasion. There were a number of teething problems at the start of the package but these were investigated and actions were put in place to prevent further underperformances.
There was also an additional carer visiting your mother paid for by yourself. I refute my staff were dismissive. Defensive, certainly, based on the abusive and threatening tone of your emails and phone calls. So much so we served notice on the care package. This is not something we do lightly but based on you being so unpleasant we had very little choice. Certainly not ideal for your mother who was a pleasure to care for.
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Review from Julie P (Daughter of Client) published on 13 May 2020
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
All through the lockdown, Mum's carers have continued to visit daily. As she has limited visitors due to the social isolating necessary at the moment, she has no other visitors. It really brightens her day when her carers come. They are very friendly, and Mum usually has a bit of a laugh with them as
well as them completing her care. It is the highlight of her day. We are so thankful as a family that her care has been provided continuously throughout this difficult time and in such a caring way. A big thank you to you all.
Reply from Luke Kitteridge, Business Support Administrator at Way Ahead Care
Thank you very much for your lovely review. It's fantastic to hear the positive comments you have made.
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Review from L B (Daughter of Client) published on 28 August 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
We find Way Ahead Care really helpful, friendly and caring, which is what is most important looking after my elderly Mum. They always look clean and tidy and hygienic. Nothing is too much trouble for them.
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Review from J D (Husband of Client) published on 21 August 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Quite satisfactory.
Reply from Katie Dawkins, Business Support at Way Ahead Care
Thank you for your review.
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Review from Chris B (Client) assisted by family/friend published on 21 August 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Thank you for everything. I feel safe here.
Reply from Katie Dawkins, Business Support at Way Ahead Care
Thank you for this review.
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Review from Susan G (Client) published on 14 February 2018
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Overall ExperienceOverall Experience4.0 out of 5
I have mainly had very good care by some excellent carers. The main problem is timing.
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Review from S M (Client) assisted by family/friend published on 13 February 2018
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Overall ExperienceOverall Experience5.0 out of 5
A friendly reliable service. The staff are always helpful and obliging. Nothing is too much trouble. I look forward to them coming for a chat and feel confident that I can live independently with their support.
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Review from Michael M (Client) published on 10 August 2017
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Overall ExperienceOverall Experience5.0 out of 5
Without being too precious, I cannot fault my care provider and the individual carers who provide for my needs.
As a double amputee, who has hiatus hernia and who has a catheter, my needs are fairly complex. With this in mind, I cannot fault my care provider and the individual carers who attend to
me each morning.
Whilst being an independent person, I have to concede that there are certain things I cannot do. I cannot make my bed, nor wash my back and buttocks and being wheelchair bound, it is difficult for me to get glasses of water to my bedroom etc. My Way Ahead carers take care of this for me.
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Review from R C (Client) published on 18 April 2017
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Overall ExperienceOverall Experience4.0 out of 5
As I am disabled and in my eighties, I have been using the services of Way Ahead Care for the past four months purely to aid me in domestic tasks. I have found their carers to be most pleasant, polite, friendly and efficient. I also have terminal ovarian and colon cancer and know that when the time
comes, that I will require more personal care. Way Ahead Care can provide that as they tailor care plans to individual needs and I can have confidence in their ability to provide carers with the necessary skills.
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Review from Peter Gordon L (Partner of Client) published on 6 June 2016
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Overall ExperienceOverall Experience5.0 out of 5
This all started after my partner was admitted to MPH and diagnosed with cancer which caused to be unable to walk. All care was organised from MPH. My partner came home on the 25th April at 8pm and had 2 visits from carers that evening. The care up to the present day has been excellent from your company,
nothing has been too much trouble for them.
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Review from Sue S (Daughter-in-law of Client) published on 23 May 2016
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Overall ExperienceOverall Experience4.0 out of 5
I find that they are kind, considerate and caring towards my father-in-law. No task too hard for them even when he is so demanding and difficult.
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Review from Wendy&Jason I (Wife of Client) published on 23 May 2016
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Overall ExperienceOverall Experience4.0 out of 5
Can't fault the team. Very caring. Always cheer up my husband and myself. No job/task too long or too small for the girls to do for my husband. Fab sense of humour, got to come to our house!!
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Current Review Score: 9.0 (8.957)
Overview of Review Score
The Review Score of 9.0 (8.957) out of 10 for Way Ahead Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.357 for Way Ahead Care is calculated as follows:
(
(20 Excellents x 5)
+
(17 Goods x 4)
+
(5 Satisfactorys x 3)
)
÷ 42 Ratings = 4.357
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Way Ahead Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
+
0.25
+
0.25
+
0.1
= 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Having worked for Way Ahead Care for 20 years before starting with Way Ahead Care Stephanie's background was working in Nursing homes and she is also a qualified hairdresser. Stephanie coordinates the training centre (Step Ahead Training) which uses City & Guilds as their awarding body, she is what they call the centre coordinator she is also the Internal Quality Assurance (IQA) and an assessor for care and management qualifications.
Claire Mahoney
Job Title: Registered Care Manager
Joined: 2024
Claire joined Way Ahead Care in 2024, having vast knowledge and experience in a manor of Care Environments.
Lesley Taylor
Job Title: Trainer/Assessor
Joined: 1999
I have worked for Step Ahead Training/Way Ahead Care for the last 25 years.
Matthew Dearsley
Job Title: Deputy Care Manager
Joined: 2024
Matt joined Way Ahead Care in 2024. Matt has specialised in Autism and Residential Care.
Emma Richardson
Job Title: Finance Manager
Joined: 2018
Emma joined the Finance team in 2018.
Alison Morren
Job Title: Finance Assistant
Joined: 2019
Alison joined Way Ahead Cares' finance team in 2019.
Debbie Goble
Job Title: Supervisor
Joined: 2023
Debbie joined Way Ahead Care in 2023 as an experienced Care and Support Supervisor.
Kim Day
Job Title: Care Co-Ordinator
Joined: 2023
Kim joined the Co-Ordination Team in 2023. Having previously worked as an HGV driver.
Kirsti Edgecock
Job Title: Administrator
Joined: 2022
Kirsti joined the Way Ahead Care family in 2022 as an administrator.
Vanessa Smith
Job Title: HR Administrator
Joined: 2023
Vanessa started with Way Ahead Care in 2023, as an HR Administrator.
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