Age UK Kent Rivers

South Fitted Rigging House, Anchor Wharf, The Historic Dockyard, Chatham ME4 4TZ
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5 Reviews
  • Age UK Kent Rivers, Chatham

Care Provided by Age UK Kent Rivers

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • John Norley (Chief Executive Officer)

Age UK Kent Rivers Reviews (5)

Over all time Age UK Kent Rivers has 5 reviews.

Overall Experience

  • 4
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5
Overall Experience  Overall Experience 5.0 out of 5

Without exception, both cooking meals and help to dress, extra with help, they have been dedicated and happy, with nothing too much trouble.

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Overall Experience  Overall Experience 5.0 out of 5

My wife, who has Alzheimer's and is permanently bed-bound, receives first-class care by staff at all times and I have no complaints at all. She is treated with dignity and respect, always. I am very happy with the service.

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Overall Experience  Overall Experience 3.0 out of 5

Only looked after Mum for about five weeks. Staff vary, the main carer is good. Not enough feedback. Changing bed twice a week is extreme when clean, but Mum is settled which is good.

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Overall Experience  Overall Experience 5.0 out of 5

I am very content with the care I have received from Age Uk, concern they feel like friends. I cannot fault anyone if the carers I have had. Thank them all since my husband passed away, I simply don't know how I would cope without my daily, smiley carers.

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Overall Experience  Overall Experience 5.0 out of 5

I am probably not a stereotypical Age UK service user/client having had a stroke in my early fifties but they have been helping me with my personal care for three years since then and I have been utterly impressed with by their professionalism, reliability, punctuality, care and good humour. My carers
always come prepared with news and stories that are topical and we enjoy many light-hearted conversations. They are diligent and treat me with dignity and respect. They have never let me down.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Age UK Kent Rivers

What Type of Services does Age UK Kent Rivers offer?

Age UK Kent Rivers offers Home Care.

How many Carers does Age UK Kent Rivers employ?

Age UK Kent Rivers employs 60 carers.