Age UK Leicester Shire & Rutland

Lansdowne House, 113 Princess Road East, Leicester LE1 7LA
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9.2 25 Reviews
  • Age UK Leicester Shire & Rutland, Leicester
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Care Provided by Age UK Leicester Shire & Rutland

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Age UK Leicester Shire & Rutland
  • Person in charge
  • Roisin Connor (Home Care Manager)

Funding & Fees Guide for Age UK Leicester Shire & Rutland

  • Prices

  • £18.80 per hour
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Age UK Leicester Shire & Rutland Reviews (25)

Total of 25, showing 1-20
9.2

Age UK Leicester Shire & Rutland has a Review Score of 9.2 (9.211) out of 10, based on 6 reviews in the last 2 years. Over all time Age UK Leicester Shire & Rutland has 25 reviews.

Overall Experience

  • 20
  • 5
  • 0
  • 0
  • 0

Date Published

25
0
0
6
19

Review from V H (Client) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with everything.

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Review from K M (Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My usual carer is excellent in every way, I have had others on occasion and all are satisfactory, some more friendly, some more competent all willing. Any problems I have had with staff have been my fault, not giving enough notice or forgetting dates given etc. They are always friendly and willing to
help.

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Review from I H (Daughter of Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Age UK for several years now. We like the fact that staff are checked out and are regularly trained and updated on courses. We also like the fact that Age UK offer to support in filling out forms and offer courses to assist family members. The personal support is good but disappeared during
covid leaving my family members isolated without support for shopping needs. Our current personal assistant is excellent and provides much needed support to the family.

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Review from Anne H (Wife of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an Age UK assessment, my husband and I have been supported by an Age UK support worker. This support has meant that I am able to leave my husband for a few hours per week to meet friendly and socialised and my husband (who is disabled) is supported at home and encouraged to help around the house
or play dominoes etc.
This support has been invaluable to both of us.

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Review from P M (Daughter of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The support worker has been kind, friendly and a great source of help to the family. She assists Mum so she can enjoy doing everyday things such as supermarket shopping and going out for coffee and cake. The support worker is always on time and communicated well regarding care making sure Mum is happy
and settled before leaving. Mum enjoys and looks forward to visits every week, they do different activities depending on what needs doing.

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Review from P I (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from our regular carer, for both my husband and myself (now in a care home) who needed personal care and myself for homework and shopping. No complaints at all.

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Review from Deirdre T (Daughter of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who come in to help me look after mother, who has advanced Alzheimer's, are very kind and very professional. They do all personal care, including helping me wash her hair and importantly monitor her skin by putting creams on if necessary. They keep accurate records of this. Age UK Leicester
Shire & Rutland also provides a sitting service so I can get out of the house. I know I can trust them to take good care of my mother, taking her to the toilet, ensuring she drinks fluids and generally engaging with her. I couldn't manage without them.

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Review from Sheila H (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very kind and helpful in many ways.

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Review from Nora D (Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always delighted with the standard of work done when our helper leaves our home. She will always do that extra bit if and when needed. Weekly help.

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Review from N S (Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The fact that I have the same provider and carer for the past 10 years speaks volumes. The care, friendship and support have been first class, long may it continue but I am nearly 90!! but still in control. Many thanks to all concerned.

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Review from Winifred R (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to be going out for 2 hours. I enjoy my trips to the garden centre.

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Review from Susan M (Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, my husband and myself are entirely satisfied with our homecare cleaning visit which lasts two hours fortnightly. The whole house is clean, fresh and homely after the session and we are much better able to keep up a maintenance routine between visits.

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Review from Margaret D (Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Age UK apart for some teething problems good at suiting our needs. The staff are obliging and do their best to help us. Carers who we have and have had are very pleasant and caring. With thought given to my husband's dignity in his personal care. From their example, we are using Age UK
for all we need to help us in other ways.

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Review from Davina M (Daughter of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that came to visit Mum took the time to get to know what she liked, talking about and doing. They had a great relationship with her and she enjoyed their company. Thank you for all your support.

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Review from Anna C (Wife of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had two women coming in to shower my husband in, at first - 2 mornings now 4 mornings, plus other women who have filled in when one of the regular women have not been available.
I have been very pleased with their help and understanding.
I have not ticked "Excellent" below as I have no idea
how excellent is measured.

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Review from S T (Daughter of Client) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Age UK lady is lovely. She is caring and professional and has developed a good relationship with both my mum and dad. Dad has early dementia and mum struggles to cope with him sometimes.
The Age UK lady helps mum with household chores but, more importantly, she gives mum a break from dad for a
couple of hours. Great service.

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Review from P T (Client) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My usual carer continues to be able to facilitate my care needs.

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Review from Audrey T (Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home care personnel most helpful for tasks I find difficult or impossible. During last year experienced problems in providing me with help when regular home Helper not coming.

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Review from N R (Daughter of Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent reliable care. The policy to provide the same carer each week means a relationship of friendship and trust can be built. Carers give above and beyond and they do care.

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Review from E I (Daughter of Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience to date has been consistent in relation to the standard of cleaning not forgetting. Apart from holidays and sickness have the same care worker each week. We have built up a friendly and professional relationship which shows trust and respect.

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Current Review Score: 9.2 (9.211)

Overview of Review Score

The Review Score of 9.2 (9.211) out of 10 for Age UK Leicester Shire & Rutland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Age UK Leicester Shire & Rutland is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Age UK Leicester Shire & Rutland is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Age UK Leicester Shire & Rutland

What Type of Services does Age UK Leicester Shire & Rutland offer?

Age UK Leicester Shire & Rutland offers Home Care.

How many Carers does Age UK Leicester Shire & Rutland employ?

Age UK Leicester Shire & Rutland employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Age UK Leicester Shire & Rutland to verify any information. View our terms and conditions. Age UK Leicester Shire & Rutland has a Basic Service – more info.