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Age UK Leicester Shire & Rutland has a Review Score of 9.2 (9.211) out of 10, based on 6 reviews in the last 2 years. Over all time Age UK Leicester Shire & Rutland has 25 reviews.
Review from Margaret H (Client) published on 1 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Josephine G (Client) published on 28 March 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nora C (Client) assisted by family/friend published on 22 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B B (Client) published on 27 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Colin E (Client) assisted by family/friend published on 3 May 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.211) out of 10 for Age UK Leicester Shire & Rutland is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.611 for Age UK Leicester Shire & Rutland is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.611
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Age UK Leicester Shire & Rutland is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Nov 2019
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Age UK Leicester Shire & Rutland to verify any information. View our terms and conditions. Age UK Leicester Shire & Rutland has a Basic Service – more info.
