Apex Prime Care Southampton & Totton

Office 1, Unit 7 Brookside Centre, Auckland Road, Southampton, Southampton SO15 0SD
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8.5 2 Reviews
  • Apex Prime Care Southampton & Totton, Southampton

Care Provided by Apex Prime Care Southampton & Totton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracey Scott (Care Manager)

Funding & Fees Guide for Apex Prime Care Southampton & Totton

  • Prices
  • For guidance, our Personal Care prices start at £15.75 for a half an hour visit. Overnight care starts at £157.50.


  • The level of care naturally affects the cost but we will be happy to discuss any potential home care packages you have in mind. Our care is completely flexible and can be adjusted as the needs of the client change.


Apex Prime Care Southampton & Totton Reviews (2)

8.5

Apex Prime Care Southampton & Totton has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Apex Prime Care Southampton & Totton has 2 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Apex were the sitting service for my mother many years ago. Since my father has required care I could think of no better company to look after him when I’m not there to do it. Some of the staff have been with the company for years and are still the same carers that looked after Mum. They are able to
talk to dad with their memories and are happy to chat with him. They are very professional and when there are any problems or concerns they are sorted quickly and effectively. I would highly recommend Apex to anyone needing care or support.

Reply from Phoebe Lacey, Marketing Assistant at Apex Prime Care Southampton & Totton

Hi, thank you for taking the time to share your positive experience with Apex. We are honoured to have been a part of your family's care journey and are pleased to hear that our dedicated team has provided excellent support. It warms our hearts to know that our longstanding carers have formed meaningful connections with your family. Your recommendation means a great deal to us, best wishes, Phoebe


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My son had a severe stroke several years ago, and on discharge from stroke rehabilitation came home to live with me. Since then we have relied on your amazing carers, two every morning, and domestic once a week. They get him up onto his shower aid and then dress him getting him ready for the day. He
is sadly very disabled unable to use his right side and very limited with his speech, the carers know him very well and show him the utmost respect and love and care for him, he in turn loves them very much. I am so pleased and very happy with the two carers we have had for several years now, I couldn’t possibly continue to care for him at home without them.

Reply from Phoebe Lacey, Marketing Assistant at Apex Prime Care Southampton & Totton

Hi, thank you so much for sharing your heart-warming experience. We are deeply touched by your kind words and thrilled to be part of your son's care journey. Our dedicated team is honoured to provide the support and care that makes a difference in your lives. Your trust means the world to us, best wishes - Phoebe


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Apex Prime Care Southampton & Totton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Apex Prime Care Southampton & Totton is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apex Prime Care Southampton & Totton is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Apex Prime Care Southampton & Totton

What Type of Services does Apex Prime Care Southampton & Totton offer?

Apex Prime Care Southampton & Totton offers Home Care.

How many Carers does Apex Prime Care Southampton & Totton employ?

Apex Prime Care Southampton & Totton employs 160 carers.