Hales Home Care (Swaffham)

29a Turbine Way, Swaffham PE37 7XD
Submit a Review
9.9 11 Reviews
  • Hales Home Care (Swaffham), Swaffham
Hales Home Care Swaffham is committed to providing safe and reliable care that enhances the quality of life of their service users.

The care provider promotes independence and a high standard of living within the comfort of one's own home as well as in the wider community, if desired.

Each member of the Hales team strives to make a difference to the quality of life of the people they support. If you or your loved one are finding it difficult to carry out daily tasks, the support of a friendly carer makes it possible to continue to live independently, without the need for relocation to a residential setting.

The carers at Hales are professionally trained to assist with a wide range of tasks, including helping with morning routines such as getting out of bed, washing and dressing, assisting with using the toilet, preparing meals and drinks, supporting medication needs, helping with shopping and getting out and about and settling in for the night.

Hales Home Care Swaffham's private care service is highly flexible and can be tailored to the specific needs of each individual.

Show Hales Home Care (Swaffham) on the Map

Care Provided by Hales Home Care (Swaffham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Donna Nally (Care Manager)

Funding & Fees Guide for Hales Home Care (Swaffham)

  • Prices

  • From £25.16 per hour

  • All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

Hales Home Care (Swaffham) Reviews (11)

9.9

Hales Home Care (Swaffham) has a Review Score of 9.9 (9.892) out of 10, based on 11 reviews in the last 2 years. Over all time Hales Home Care (Swaffham) has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
  • 0
  • 0

Date Published

11
4
5
11
0

Review from Vanessa W (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful, I'm treated well. Always on time. Could not ask to be looked after better.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)

Thank you for taking the time to submit a review for your care services. We will make sure they are passed on to the team who support you. Feedback such as yours means so much to our care heros in the communities within which we work.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stacey P (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is amazing they treat my dignity with respect and are very caring. It's nice to see them and have a chat and plenty of time for you. All the carers are lovely and they give amazing care. The best carers, I would mention their names if I could! excellent service, very professional.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)

Thank you so much for taking the time to leave a review for our Swaffham team. The feedback will be shared with the branch and specifically the team who provide your care regularly - it will mean a lot to them. Continuous reviews of our services give us the opportunity to ensure we continue to deliver high-quality, person-centred care within the communities in which we operate. Thank you for choosing Hales Homecare as your provider.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G B (Client) assisted by family/friend published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased and happy with the service I receive. All staff are very good and nice and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D T (Daughter of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hales Care team are amazing. They are all so supportive and kind when caring for my mum. They are all very patient and attentive. She looks forward to their visits. They truly go above and beyond. Thank you.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)

Thank you for taking the time to leave a review for our Swaffham team. We are very proud of the staff who work so diligently to make our services special and we will make sure that your kind words are passed on to them. We are glad your Mum looks forward to her care visits and strive to make them as personalised as possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma S (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and personal-centred care, updated thoroughly with any concerns.
Carers are very supportive of my dad as well, even though Mum is the service user. Have complete trust in each and every member of staff.
Would highly recommend.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Swaffham)

Thank you for taking the time to leave such a positive review. Our teams work hard to provide individualised care and your kind words will mean a lot to them. Ensuring that communication is clear and effective with both our service users and their families is essential and we are pleased that you receive the information you need to be reassured about the care and support. We will ensure the feedback is shared with the team in Swaffham who care for your Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D A (Son of Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of care and support for my mother is nothing but positive. She is 103 years old which poses extra difficulties for family and carers. I was for some time Mum's main carer, sharing duties with other family members. Inevitably it became quite difficult and could no longer cover all her
needs. So with the aid of the local council services, we worked a care plan with Hales Home Care to help. The formulated plan for three visits a day works well alongside my two to three visits each week, a three-hour round trip, and I still visit her to do the gardening and washing in with the carers visits works well all around. The carers are great at covering all Mum's needs. Not always easy as people will know as Mum gets a bit agitated nowadays but carers are marvelous, very professional, kind, helpful, sometimes going above and beyond with having a bit of a chat too. A huge help! Thanks to all.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you for taking the time to share your thoughts about our carers and the care they provide for your mother. We will certainly pass on your kind words to our team; they will be thrilled to know that their efforts are having a real impact. If you ever require any assistance, please do not hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G S (Wife of Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and competent support, daily care. A great asset and gives confidence in our daily lives that we are not alone.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you so much for your kind words! Your trust means the world to us. Please don't hesitate to reach out if you ever need anything.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T N (Son of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly and treat my mother with care and dignity. In for a laugh and I know they care about my mum and her needs, it makes me trust them.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you for taking the time to share your thoughts about our carers and the care they provide to your mother. We'll be sure to share your kind words with our team, they'll be thrilled to know their efforts are making a real impact. If you ever need anything, feel free to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Leonard H (Husband of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

We are really grateful and appreciate you taking the time to leave us a positive review. Thank you for choosing Hales and please do not hesitate to reach out if you have any questions or need further assistance.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire B (Granddaughter of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with the visits my grandmother receives, the girls are always professional and pleasant with her despite some challenging behaviour in the past. You feel like you can work with them whilst we and my grandmother navigate her worsening memory and make sure she is safe.
Thank you.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you so much for taking the time to share your positive experience with our care service in Swaffham. We're delighted to hear that your grandmother is receiving excellent care from our team. Thank you for choosing Hales and please don't hesitate to reach out if you have any questions or need further assistance.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S H (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been using the service for several months now 3 times a day, I can say that the service is second to none everyone that cares for dad is very good at their job they really care for my dad not just in a practical sense.
The staff are not just doing a job they actually care about the person
and go above and beyond our expectations.
The staff in particular 1 we have regular updates from on how dad’s doing.
I would recommend them to anyone needing the service.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Swaffham)

Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that your dad has been receiving exceptional care from our dedicated team. We appreciate your recommendation and look forward to continuing to be there for your dad's care needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Hales Home Care (Swaffham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Hales Home Care (Swaffham) is calculated as follows: ( (58 Excellents x 5) + (7 Goods x 4) ) ÷ 65 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Swaffham) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

No image found

Donna Nally

Job Title: Deputy Manager

Donna has worked in the care industry for 15 years, starting as a Domiciliary Care Worker before progressing to become a Care Coordinator, and now a Deputy Manager.


She holds NVQ Level 2 and 3 qualifications in Health and Social Care, as well as NVQs in Catering.


No image found

Wendy Hipkin

Job Title: Quality Assurance Officer

I have worked in the care sector for 20 years, gaining extensive experience in various roles. I have completed NVQ level 2 and 3 in care, and strive to continue my professional development.


No image found

Joanne O’Neill

Job Title: Administrator / Recruiter

Joanne has worked in the care sector for 19 years. Her qualifications include a degree in Spanish, NVQ level 3 in care, and proficiency in SAGE.


Frequently Asked Questions about Hales Home Care (Swaffham)

What Type of Services does Hales Home Care (Swaffham) offer?

Hales Home Care (Swaffham) offers Home Care.

How many Carers does Hales Home Care (Swaffham) employ?

Hales Home Care (Swaffham) employs 2 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Swaffham) to verify any information. View our terms and conditions. Hales Home Care (Swaffham) has a Platinum Service – more info.