CHD Care at Home - Southwest Surrey

Capital House, 106 Meadrow, Godalming GU7 3HY
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9.6 25 Reviews
  • CHD Care at Home - Southwest Surrey, Godalming
As a family-run group of dedicated care professionals, at CHD Living, it is their mission to deliver high-quality, person-centred care in a friendly environment. They offer a diverse range of care services, from residential to dementia; all of which are delivered from the heart, with diligence and respect always kept in mind.

The CHD Care at Home branch in Southwest Surrey provide domiciliary care and support to those living in their own homes in the Surrey and Hampshire regions. Surrounded by the beautiful Surrey countryside, Capital House is home to a team of passionate caregivers who are dedicated to providing person-centred care and companionship to the community.

The branch is owned and operated by CHD Living Ltd. CHD Care at Home aim to enable service users to retain their independence and to live autonomously with the assistance of carers in daily living.

From companionship to 24/7 live-in care, at CHD Care at Home, their mission, always, is to provide high-quality services that meet the most intricate of individual needs.

The current fees of the agency vary from private service users to local authority. Up-to-date information on fees and charges can be obtained on application to the agency. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

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Care Provided by CHD Care at Home - Southwest Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicole Fitzsimons (Registered Manager)

Funding & Fees Guide for CHD Care at Home - Southwest Surrey

  • Prices

  • Fees will be discussed at the time of assessment.

CHD Care at Home - Southwest Surrey Reviews (25)

Total of 25, showing 1-20
9.6

CHD Care at Home - Southwest Surrey has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time CHD Care at Home - Southwest Surrey has 25 reviews.

Overall Experience

  • 20
  • 4
  • 1
  • 0
  • 0

Date Published

25
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19

Review from A B (Guardian of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service, carers are happy and caring. Helpful and caring, the client has never looked so well looked after. The house is looking good as well. He is happy with the service. The office staff are really helpful.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to complete a review for us. We are so pleased that you and the client are happy with the service being provided by both the care workers and the office team. We are very grateful for your wonderful feedback which we will share with the team.


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Review from Ollie B (Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care agency, CHD Care at Home, have always been very helpful friendly and professional. The carers they provide are always on time and excellent in their service. If I have reason to cancel them at any time, the office staff are always very accommodating. Nothing is too much trouble.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to leave us such a wonderful review! We are so pleased that you are happy with the support being provided.


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Review from J J (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service. The carers are extremely professional and always very caring. They treat my mother with thought and respect as well as coping with her complex needs. The staff at the office are always helpful and will deal with any concerns.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for such a wonderful review of the care we provide for your mother. I will share the feedback with the whole team. We appreciate you taking the time to complete a review and look forward to providing care to your mother for many more years to come.


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Review from E R (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well cared for. The carers look after him with kindness and are always cheerful. His medicines and food are scheduled per the doctor's instructions. This can include checks on his pain level and taking his temperature if needed. He is happy with his care.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Such a lovely review! We are delighted that you and your father are happy with the support being provided by the team. We really appreciate you taking the time to complete the review. Thank you!


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Review from S B (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring staff, we and mum are very happy with her care providers. Those that visit on a daily basis are amazing and compassionate, as are the office staff who are always very accommodating with any changes needed, which are dealt with very efficiently.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for such a wonderful review of the support the team provide to your mum. We pride ourselves on creating happiness, daily, so we are so proud to see that this is the feedback we are receiving from your mum and as a family. Thank you for taking the time to provide us with the lovely feedback.


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Review from Philippa V (Client) assisted by family/friend published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregivers are always very kind, caring and extremely professional. I look forward to them coming every day. They always know what to do, can sort out any problems and always put a smile on my face.
I know my family feel very happy and contented with the excellent care I receive not only from the
nurses but the staff in the office.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave a review and providing us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service provided to you! We look forward to continuing to provide you with our excellent care!


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Review from S R (Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carers come to visit me three times a day. They are always punctual, wake me gently and treat me with dignity and respect. They look after all of my personal needs. They go out of their way to make sure I'm comfortable and have got to know me very well. I am often in a lot of pain, they always
make sure that I am ok in bed and as comfortable as possible when they go. Always friendly and chatty, my regular carers brighten up my day.

Reply from Paul Milton, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to complete a review about the service we provide to you. We are pleased to hear you are happy with the service.


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Review from Joyce B (Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care from this company for approximately nine years now. The professional standard and dedication of the staff, particularly in the latter years, have been excellent. Very friendly staff that accommodate my needs to fit in with my hospital appointments when necessary. I look forward
to seeing my carers twice a day and love my phone calls from the office staff who keep me well informed of any changes. Overall, now very happy, thank you.

Reply from Paul Milton, Branch Manager at CHD Care at Home - Southwest Surrey

Many thanks for taking the time to complete this review. We are pleased you are happy with the service provided by CHD Care at home.


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Review from Janet M (Daughter of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Longdene has been caring for my 97-year-old mother, with very limited mobility, in her own home for the last months. The carers visit three times per day.
Everyone at Longdene has been especially good at caring for her individual needs. The office is always prompt to respond whenever I have any queries.
As
well as performing all the practical tasks the carers are always chatty and friendly throughout their visits.
We feel reassured that my mother is receiving reliable care, and most importantly, is able to remain in her own home, for which, she is extremely thankful.

Reply from Paul Milton, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to complete a review on the service your family members and yourself receive from CHD Care at Home. I am pleased you are all happy with the service we are providing.


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Review from J N (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two family members who receive a service from the manager and the team. The team are well managed, very personable and responsive. The support workers are lovely and have got to know both my family members well. Continuity of support worker is very good.

Reply from Paul Milton, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to complete a review on the service your family members and yourself receive from CHD Care at Home. I am pleased you are all happy with the service we are providing.


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Review from Carol S (Daughter of Client) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father only received care from CHD Care at Home for a few months but in that time he had nothing but praise for them. Being very independent at 96 up till the time of his care, he was very apprehensive. But all his carers made him feel very at ease. He was in and out of hospital on several occasions
and each time he was discharged, whatever carer attending him on his return, always brought him some provision until he could get a delivery.
All the office staff are also very friendly and helpful. Whenever I needed advice on an issue I always got a swift positive reply.

Reply from Paul Milton, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to complete a review of the service your father received with us. We aim to create happiness daily and are pleased to hear your feedback matches what we aim to achieve. Wishing your father all the best on his new venture closer to family.


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Review from G B (Next of Kin) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years, a large amount of management team has come and gone however, in recent months there appears to be a drastic improvement within the staff and running of the office. The carers that visit my loved one are amazing and the office always deals with any queries efficiently and promptly. I
can’t thank everyone enough for enabling my loved one to remain in their own home.

Reply from Paul Milton, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to complete a review. Feedback is always appreciated. I'm pleased we are enabling your loved one to remain in their own home.


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Review from D P (Client) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers of your company are efficient and on time in all cases. I would recommend them to anyone who needed care.

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Review from Lilian R (Client) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers all treat me with respect, they will do most things I ask them to - they spend the time to talk to me. I have carers that cook good meals for me. They are all clean and tidy and we also have banter - I look forward to their visits.

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Review from Andrea U (Daughter of Client) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have come in to look after my father have been kind, caring, friendly and respectful towards my father, myself and our family. This is his opinion as well as mine.

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Review from Amanda H (Client) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both very lucky to have Longdene to give us care and support as my husband is unwell. As a carer myself it's not easy but Longdene are a truly wonderful team. Out in all weather's, nothing is too much trouble.

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Review from Clare R (Wife of Client) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Occasionally, if a carer is delayed for a long time, it would be good to hear from the office what is happening.

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Review from C R (Client) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carer is very helpful. He will do anything I ask.

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Review from M H (Client) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had to become accustomed to meeting a lady, originally unknown to me, who performs personal care. They are friendly, helpful carers and they are performing duties and nothing more. Some go beyond the call of duty, others do just what is necessary and leave The social services provide a minimum
of time, since money is limited. I have had to limit friendship and, especially talking openly about myself, my family and personal details, finances in particular.

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Review from E T (Client) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few weeks that I have had a carer I have found her courteous, helpful, sympathetic and amiable.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for CHD Care at Home - Southwest Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for CHD Care at Home - Southwest Surrey is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CHD Care at Home - Southwest Surrey is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Nicole Fitzsimons

Job Title: Registered Manager

Welcome to CHD Care at Home, part of CHD Living’s award-winning group of care services.


As physical and mental health needs become more demanding, it’s common for the individual and their families to experience heightened stress and anxiety.


We created our domiciliary care offering to help give some peace of mind to the elderly living at home and their families. From visits once or twice a day to 24/7 at-home support, our care team is dedicated to providing tailored services to those who need it most.


Frequently Asked Questions about CHD Care at Home - Southwest Surrey

What Type of Services does CHD Care at Home - Southwest Surrey offer?

CHD Care at Home - Southwest Surrey offers Home Care.

How many Carers does CHD Care at Home - Southwest Surrey employ?

CHD Care at Home - Southwest Surrey employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CHD Care at Home - Southwest Surrey to verify any information. View our terms and conditions. CHD Care at Home - Southwest Surrey has a Platinum Service – more info.