CHD Care at Home - Southwest Surrey

Capital House, 106 Meadrow, Godalming GU7 3HY
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9.6 25 Reviews
  • CHD Care at Home - Southwest Surrey, Godalming
As a family-run group of dedicated care professionals, at CHD Living, it is their mission to deliver high-quality, person-centred care in a friendly environment. They offer a diverse range of care services, from residential to dementia; all of which are delivered from the heart, with diligence and respect always kept in mind.

The CHD Care at Home branch in Southwest Surrey provide domiciliary care and support to those living in their own homes in the Surrey and Hampshire regions. Surrounded by the beautiful Surrey countryside, Capital House is home to a team of passionate caregivers who are dedicated to providing person-centred care and companionship to the community.

The branch is owned and operated by CHD Living Ltd. CHD Care at Home aim to enable service users to retain their independence and to live autonomously with the assistance of carers in daily living.

From companionship to 24/7 live-in care, at CHD Care at Home, their mission, always, is to provide high-quality services that meet the most intricate of individual needs.

The current fees of the agency vary from private service users to local authority. Up-to-date information on fees and charges can be obtained on application to the agency. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

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Care Provided by CHD Care at Home - Southwest Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicole Fitzsimons (Registered Manager)

Funding & Fees Guide for CHD Care at Home - Southwest Surrey

  • Prices

  • Fees will be discussed at the time of assessment.

CHD Care at Home - Southwest Surrey Reviews (25)

Total of 25, showing 21-25
9.6

CHD Care at Home - Southwest Surrey has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time CHD Care at Home - Southwest Surrey has 25 reviews.

Overall Experience

  • 20
  • 4
  • 1
  • 0
  • 0

Date Published

25
5
6
6
19

Review from L A (Daughter of Client) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very professionally trained, very caring and appear to be happy in their work. My mum is extremely happy with ALL the care she receives from Longdene Care. She says "They are ALL very good to me". They go out of their way to look after my mum and do go that extra mile when needed. The
managers do an amazing job especially one in particular who visited mum twice while in respite.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John B (Client) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have very satisfactory care from every carer. They are all clean, very polite and efficient. I have no complaints about the service which I receive from Longdene Homecare.

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Management

Treated with Dignity

Value for Money

Review from Kathleen W (Client) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always on time helpful clean and tidy, very friendly and thoughtful.

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Management

Treated with Dignity

Value for Money

Review from D A (Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always on time, happy and cheerful.

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Management

Treated with Dignity

Value for Money

Review from Edward J (Client) published on 16 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Longdene Homecare Southwest Surrey, for just under a year and have always found their office and their carers to be the most helpful and caring, and will go to the best of there ability to make sure all your care needs are taken care of.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for CHD Care at Home - Southwest Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for CHD Care at Home - Southwest Surrey is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CHD Care at Home - Southwest Surrey is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Nicole Fitzsimons

Job Title: Registered Manager

Welcome to CHD Care at Home, part of CHD Living’s award-winning group of care services.


As physical and mental health needs become more demanding, it’s common for the individual and their families to experience heightened stress and anxiety.


We created our domiciliary care offering to help give some peace of mind to the elderly living at home and their families. From visits once or twice a day to 24/7 at-home support, our care team is dedicated to providing tailored services to those who need it most.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CHD Care at Home - Southwest Surrey to verify any information. View our terms and conditions. CHD Care at Home - Southwest Surrey has a Platinum Service – more info.