Reed Community Care - Manchester

4th Floor, 3 New York Street, Manchester M1 4HN
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1 Review
  • Reed Community Care - Manchester, Manchester
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Care Provided by Reed Community Care - Manchester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Debbie Green (Registered Manager)

Funding & Fees Guide for Reed Community Care - Manchester

  • Prices

  • From £24.00 Adults and Children from £27.00 per hour

  • As per Service Needs
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Reed Community Care - Manchester Reviews (1)

Over all time Reed Community Care - Manchester has 1 review.

Overall Experience

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Date Published

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Review from Jeanette D (Client) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

2 bookings cancelled over a period of two months, both at short notice and both errors regarding double bookings. Unable to get clear answers from the team without entering into protracted email exchange. The company seem to prefer to communicate by email rather than ringing to cancel a booking. I find
this disrespectful. One carer excellent and one with a severe body odour problem. Conflicting information from carer herself and office staff. I asked for complaints procedure to be emailed to me several days ago - still waiting. All very disappointing.

Reply from Leonie Goldson at Reed Community Care - Manchester

We can confirm that we are aware of the concerns expressed by the service users mother following the successful initial introduction of 2 staff completing 2 bookings .We have consistently tried to work through all concerns and have addressed many highlighted in this review, including using the preferred method of communication. We are sorry that the complaint has not yet resolved to a satisfactory outcome and will continue to engage with all parties involved.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Reed Community Care - Manchester

What Type of Services does Reed Community Care - Manchester offer?

Reed Community Care - Manchester offers Home Care.

How many Carers does Reed Community Care - Manchester employ?

Reed Community Care - Manchester employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reed Community Care - Manchester to verify any information. View our terms and conditions. Reed Community Care - Manchester has a Basic Service – more info.