Sagecare (Biggleswade)

Ground Floor Office, 1 Connections House, Station Road, Biggleswade SG18 8AL
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1 Review
  • Sagecare (Biggleswade), Biggleswade
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Care Provided by Sagecare (Biggleswade)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kimberley Nicholson (Manager)
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Sagecare (Biggleswade) Reviews (1)

Over all time Sagecare (Biggleswade) has 1 review.

Overall Experience

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Date Published

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Review from Tracy A (Client) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sagecare agency has been nothing but trouble from the start of my care. I didn’t receive any care for up to three weeks at one point and I ended up having a fall in the shower, I am wheelchair-bound. I ended up with a plaster cast on my leg, fractured a bone in my foot and a small rupture on my tendon.
They didn’t give my key code to access the key to enter my home. Carers hammering at my door between 7-11 am in the morning. Also, they never told any of the care staff any of my medical problems. I asked the last lady who came if she knew what to do if I was having one of my bad fits, she told me that she would have no idea, she had only been working for them for three weeks.
I was not feeling confident with the care or most of the carers they sent, they never informed their team to any of the medical problems or conditions I had. I did not feel safe.
This agency should be reviewed, looked into, the people who ran the office do not inform the care staff with information that could save a life!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sagecare (Biggleswade)

What Type of Services does Sagecare (Biggleswade) offer?

Sagecare (Biggleswade) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sagecare (Biggleswade) to verify any information. View our terms and conditions. Sagecare (Biggleswade) has a Basic Service – more info.