1 to 1 Care

Office 4, Ashgrove House, Monument Park, Chalgrove, Oxford OX44 7RW
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10 25 Reviews
  • 1 to 1 Care, Oxford
1 to 1 Care is an independent care provider that was established in 2004 to provide the highest level of support and personal care to vulnerable adults in their own homes, their philosophy is very simple; the Client's best interest comes first, every time.

The company is an approved provider of homecare to Oxfordshire County Council and the Oxfordshire Primary Care Trust and they work closely with Sir Michael Sobell House Hospice. 1 to 1 Care also has a growing number of private clients.

All staff are full employees; they are carefully selected, trained & monitored for their empathy & ability to provide excellent personal care.

A high level of training, coupled with regular staff supervisions and unannounced spot checks ensure that standards of care provision are meticulously high.

They cover the following areas:- Headington, Wheatley, Cowley, Garsington, Sandford-on-Thames, Baldons, Abingdon, Sutton Courtenay, Stadhampton, Berinsfield, Dorchester, Chalgrove, Benson, Roke, Wallingford and all the villages within those boundaries.

The area of coverage has some flexibility.

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Care Provided by 1 to 1 Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • 1 to 1 Care UK Ltd
  • Person in charge
  • Sheena Harris (Care Manager)

1 to 1 Care Reviews (25)

Total of 25, showing 1-20
10

1 to 1 Care has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years. Over all time 1 to 1 Care has 25 reviews.

Overall Experience

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Date Published

25
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Review from L M (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend 1 to 1 care. They have been looking after mum for the last year. The staff are friendly, reliable and supportive to family as well as the person receiving care.
They were adaptable to unexpected events and above all have a great relationship with mum.
Initially mum was having
2 visits a day and this increased to 4 over time and the agency was quick to respond to changing needs.
We have had a great experience.

Reply from mark ferguson, Manager at 1 to 1 Care

Thank you for taking the time to provide such a brilliant review, it is very much appreciated by the team.


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Review from Michael E (Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I found myself in the unfortunate position of being housebound after hospital discharge, free care had finished and I have been looked after by 1 to 1 Care now for over 3 months and I am convinced I couldn't have made a better choice. From a well run business, to an exceptional team of carers who
are faultless in the way they look after you, not only normal duties, some not too nice tasks, go that extra mile if needed, and indeed seem more like friends than carers. Highly recommended.

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Review from Gill H (Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was initially most reluctant to accept any outside care, following an acute spell in hospital it was with the sensitive intervention from the manager and her deputy who met both of us before discharge to talk through and assess his needs so that both of us we were able to accept and arrange
immediate 1 to 1 carer services.
Since then we can say we have received happy, skilled sensitive care and friendly support from each member of the 1 to 1 Team.
We enjoy their daily visits and in particular, my husband enjoys the banter between himself and each carer as each carries out his very personal care service needs.
The 1 to 1 Care team from office to home are very much a part of our lives and we cannot thank them enough for what they do.
This small local team is highly recommended.

Reply from mark ferguson, Manager at 1 to 1 Care

Thank you so much for sharing your experience - it is very much appreciated.


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Review from Jane P (Wife of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very caring, gentle, and very thoughtful. They are willing to go the extra mile if needed, recommend all the staff.

Reply from mark ferguson, Manager at 1 to 1 Care

Thank you for taking the time to write a review, it is very much appreciated by the whole team.


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Review from Graham K (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had multiple health problems over the past year, and the 1 to 1 team have been very caring and supportive through the whole process. As well as providing care for Mum, the staff are always supportive and considerate towards visiting family. At a time when one hears so many alarming stories
about treatment of our elders, we can rest in total confidence that Mum is getting the best possible care.

Reply from mark ferguson, Manager at 1 to 1 Care

Thank you for your review, the feedback is always appreciated by the team.


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Review from Nigel H (Husband of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who has secondary progressive MS and who is unable to stand or walk has been a client of 1 to 1 Care since October 2016.
During that time she has enjoyed exemplary care from a small, caring, friendly, cheerful, practical and kindly team of carers who have become her friends and an important
part of her life.
Of the core team of 5 carers who support her the majority have been helping her since 2016 and provide fabulous continuity of care.
As her other principal carer I too appreciate and value the care that we receive, enjoy and value.
The managers run a brilliant team and provide an efficient and compassionate service to those in need of excellent domiciliary care.

Reply from mark ferguson, Manager at 1 to 1 Care

Thank you so much for a perfect review, the team always appreciate the feedback


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Review from Belinda B (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere gratitude and appreciation for the excellent care received from 1 to 1 Care for my mum. Mum was a very independent, difficult character and was very anti accepting care at home. But the professionalism, empathy, kindness and understanding shown by all of the carers
soon changed Mum's attitude to care, she would look forward to their visits, and was always telling me how lovely they were. The standard of care is excellent, they are all always happy and smiling, which would make Mum smile too. The professionalism starts at the top with the management team who helped us as a family so much, they all go above and beyond to ensure the absolute best care is given with a personal touch. Sadly, we recently lost Mum, but her final months were the best they could be with the help, care and love of 1 to 1 Care, I thank you all from the bottom of my heart, you truly are the best and I highly recommend you.

Reply from Mark Ferguson, Manager at 1 to 1 Care

Thank you so much for such a touching and heartfelt review.


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Review from Helen v (Daughter of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is so happy with his carers who help him every day. They are all so kind, caring and helpful. They make sure he's happy and settled before they leave, which gives us such peace of mind.
We would thoroughly recommend this Company to everyone. Thank you so much.

Reply from mark ferguson, Manager at 1 to 1 Care

Thank you - very kind - the team appreciate the feedback.


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Review from Carol G (Wife of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very pleased that we found 1 to 1 Care. They had to deal with an angry, awkward and stubborn man, but they did what was needed when my husband was ready, and they did it with a smile. When he needed extra care, they were able to provide it almost instantly. The whole crew do their jobs efficiently.
They also helped me with certain tasks as I was ill for a couple of months. I can honestly say they are the best care company, and I absolutely recommend them to anyone who needs a proper, professional, friendly caregiver. I thank them so much because I don’t know how I could have coped without them.

Reply from mark ferguson, Manager at 1 to 1 Care

Thank you so much; the team always appreciate great feedback.


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Review from Gillian C (Wife of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When 1 to 1 Care were contacted, the severity of my husband's illness was not fully understood or diagnosed. It became necessary to escalate and adjust the care package and the staff were able to rapidly and flexibly increase the level of support as needed. The entire family was also supported throughout
by their kindness and professionalism and we will always be extremely grateful for the help given to my husband and us all at a time when it was desperately needed.

Reply from Mark Ferguson, Manager at 1 to 1 Care

Thank you so much for your kind feedback, it is very much appreciated.


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Review from J P (Daughter of Client) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care given is to a very high standard, always considering my mother's dignity at all times.

Reply from Mark Ferguson, Manager at 1 to 1 Care

Thank you - reviews are really appreciated and so important these days.


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Review from Jean C (Client) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers I have are extremely good and go out of the way to help you. I am so grateful.

Reply from Mark Ferguson, Manager at 1 to 1 Care

Thank you so much Jean for taking the trouble to send in a review. They are so important to us as a small independent provider with a relatively small client base.


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Review from Dominic C (Son of Client) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The 1 to 1 Care team have provided care for my father for a number of years now. The carers are considerate, careful and fun. My dad is pleased to see them and the quality of the sympathetic care, is what really stands out to me. This comes from the top, the managers have a wonderful team. They couldn't
do it without the staff, but the staff wouldn't be what they are without the leaders. I wanted to emphasize what a difference the leadership makes to the end results provided to the service user. They set excellent standards and the staff deliver them. What more is there to ask for? Dad is going into a care home now, but I must recommend them to you and say thank you! Bravo.

Reply from mark ferguson, Manager at 1 to 1 Care

Thank you for a wonderful review. I hope dad settles in quickly in his new home and makes some new friends.


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Review from Patina M (Daughter of Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used 1 to 1 Care for the care of my dad for nearly one and a half years now, I can wholeheartedly say that as an agency, both the management and carers truly are 100% committed to providing high-quality in-home care, delivered always with so much kindness and understanding. The carers always
go the extra mile, are flexible and are nearly always able to accommodate any last minute requests we may have (which makes life easier for the whole family). Importantly they are also quick to notice any changes to my dad’s health situation and make informed, thoughtful, professional suggestions. The range of personalities is also great, all are respectful and all are a pleasure to have in our home. I would strongly recommend 1 to 1 Care, to anyone considering home care for a loved one.

Reply from mark ferguson, Manager at 1 to 1 Care

Thank you, Patina, for a wonderful review. Very much appreciated.


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Review from Nicholas B (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by 1 to 1 care on many occasions, goes beyond what I would expect of them. For example, when an elderly relative has fallen over and is waiting for the ambulance, the 1 to 1 care will stay longer than I would expect, which can make a big difference when things get difficult. Elderly
people also need to trust the people that are looking after them, which makes a big difference.

Reply from Mark Ferguson, Manager at 1 to 1 Care

Thank you, Nicholas - feedback is always appreciated. We always do our best to ensure all our clients are kept safe to the best of our ability.


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Review from Jacqueline C (Client) assisted by family/friend published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love all the carers, they are so kind and caring to me. They help me with all the problems I have and cheer me up. I'm very grateful.

Reply from Mark Ferguson, Manager at 1 to 1 Care

Thank you for taking the time to write a review Jacqueline - very much appreciated.


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Review from Kevin (Son of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using 1 to 1 Care to visit my mother once a day whilst my father was in hospital in late 2018. When he returned we needed a care package and we continued with 1 to 1 to visit once a day. All the carers are very friendly, helpful and trustworthy. We continue to use them now and thoroughly
recommend the management who have been very helpful when we have had particular care issues that needed resolving.

Reply from Mark Ferguson at 1 to 1 Care

Thanks Kevin for your kind words - very much appreciated


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Review from Graham B (Son of Client) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided to use 1 to 1 Care because they had done such a good job with my mother and mother-in-law. I needed someone to assist him getting up, dressed and taking his medication as I have to go to work at 0600. He enjoys his visits and chats and it provides him with contact while I am at work. They
are always cheerful and helpful and get in touch if there are any problems, I can trust he will be fine until I get home.

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Review from Sue (Daughter of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we could not have asked to have found a better care agency. The quality of care provided is second to none. Every single member of staff is so kind, caring and goes above and beyond. They have provided us with so much support over the last few years and become an extension to the family.
We
would highly recommend them.

Reply from Mark Ferguson at 1 to 1 Care

On behalf of the team, I thank you for your kind words - very much appreciated.


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Review from Wendy W (Daughter of Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very personable, patient and caring with my father who had dementia and they were also very understanding with my mother who struggled to accept the change in her husband. My mother was very apprehensive about having a carer that she didn’t know within her home but this was absolutely fine, not a single
issue.
The administration staff within their office were fantastic with keeping us up to date with my father's care when he was in hospital and any changes of medication.
The whole team at 1 to 1 care are fantastic and really took the pressure off us as a family.
We will definitely be giving them a call if we need them in the future.

Reply from mark ferguson at 1 to 1 Care

Thank you Wendy - really appreciated.


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for 1 to 1 Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for 1 to 1 Care is calculated as follows: ( (70 Excellents x 5) + (2 Goods x 4) ) ÷ 72 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1 to 1 Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Sheena

Sheena

Job Title: Care Manager

Joined: 2006

Joined 1 to 1 Care – 2006
Health & Social Care NVQ 2
Health & Social Care NVQ 3
Health & Social Care NVQ 5
Movement & Handling Qualified Instructor
Dementia awareness Trainer


Sarah

Sarah

Job Title: Supervisor

Joined: 2007

Joined 1 to 1 Care – 2007
Health & Social Care NVQ 2
Health & Social Care NVQ 3
Palliative Care – Level 3
Lexi – Training Manager
Joined 1 to 1 Care - 2013
Business Admin Diploma – Level 3
Health & Social Care NVQ 5 ( in


Jade

Jade

Job Title: Supervisor

Joined: 2010

Joined 1 To 1 Care - 2010
Health & Social Care NVQ 2
Health & Social Care NVQ 3
Movement & Handling Trainer
Autism Awareness Trainer
Learning Disability Trainer
Portable Health Care Skills Trainer


Karla

Karla

Job Title: Supervisor

Joined: 2010

Joined 1 To 1 Care - 2010
Health & Social Care NVQ 2
Health & Social Care NVQ 3
Health & Social Cre NVQ 5 (in progress)
Movement & Handling Trainer
Portable Health Skills Trainer


Tina

Tina

Job Title: Supervisor

Joined: 2011

Joined 1 To 1 Care 2011
Health & Social Care NVQ 2
Health Care Skills Passport


Frequently Asked Questions about 1 to 1 Care

What Type of Services does 1 to 1 Care offer?

1 to 1 Care offers Home Care.

How many Carers does 1 to 1 Care employ?

1 to 1 Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1 to 1 Care to verify any information. View our terms and conditions. 1 to 1 Care has a Platinum Service – more info.