A1 Home Care Ltd

Units 16-18 Robjohns House, Navigation Road, Chelmsford CM2 6ND
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10 80 Reviews
  • A1 Home Care Ltd, Chelmsford
A1 Home Care's team of dedicated carers aim to provide the highest quality of care while allowing service users to live independently in their own homes.
The service is backed up by a team of fully trained and experienced office staff to give you reassurance should any issues arise.

A1 Home Care offers a variety of support services/packages including personal care, carrying out domestic chores and palliative care.

The company is a very high-quality provider, so if you are looking for the best in care for you or your loved one please talk to the A1 Home Care team; they are always pleased to help and can assist you with setting up a care package to fit your or a loved one's needs.

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Care Provided by A1 Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • A1 Home Care Ltd
  • Person in charge
  • Nicky Cook (Registered Care Manager/Head of Operations)

Funding & Fees Guide for A1 Home Care Ltd

  • Prices

  • From £24.80 per hour

  • Our fees range from £24.80 for a 30 minute visit to £31.50 for a 1 hour visit.
    An additional 40p per visit is charged for fuel for the care assistant.

A1 Home Care Ltd Reviews (80)

Total of 80, showing 61-80
10

A1 Home Care Ltd has a Review Score of 10 (9.964) out of 10, based on 19 reviews in the last 2 years. Over all time A1 Home Care Ltd has 80 reviews.

Overall Experience

  • 52
  • 22
  • 5
  • 1
  • 0

Date Published

80
5
7
19
61

Review from C M (Wife of Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with service. If a carer is late I am informed. Reliable service, 7 days a week!

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Review from E M (Daughter of Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and informative to the family. Explained to my mother carefully and kindly in language she could appreciate. Visits and medication is given regularly. Incontinence pads cleaned. Food and washing up given and sorted. Thank you.

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Review from Phyllis C (Client) assisted by family/friend published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy the visits from the carers which help me get the day started in a relaxed manner and my family are reassured that they would be contacted if there were a problem.

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Review from James P (Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have always found the staff of A1 Home Care Ltd to be extremely courteous and helpful and respectful of our caring requirements.

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Review from Doris S (Client) assisted by family/friend published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrive on time. Excellent care who will do anything on request.

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Review from Poppy D (Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, the service provided has been good and carers have been arriving at regular times. The only poor care has been when the clearing up has not been done.

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Review from Anne R (Wife of Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service and care given to my husband. The carers always arrive at the expected time and all very professional. It is so good to have the communication book to see what was carried out whilst in our home on each visit.

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Review from Jean M (Client) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. I only have a person come in once a week to do the cleaning.

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Review from Margaret C (Wife of Client) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very difficult and distressing time for my husband. A1 Home Care Ltd provided extremely efficient and sympathetic assistance just when it was most needed.

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Review from Iris June B (Client) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Jan/Feb/March with the snow and icy conditions the carers were great and getting to me on time.

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Review from B B (Daughter of Client) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience with a care agency for my mother and I was determined to get it right. Once the agency, carers and our family had established the most appropriate care and it may take a little time to get to know the required needs, it turned out to be excellent. I have found the carers are friendly,
respectful and conscientious. Most of them go that 'extra mile' to ensure it is a service with dignity. Carers have achieved an excellent routine and there always seems to be a lot of friendly laughter and banter, which is an added bonus for my mother who is struggling with her disability. My husband and I have my mother live with us and we now have confidence that she is in safe, considerate hands when we are not at home. Should we have any queries or problems the management deal with matters very promptly. The needs of the cared for person change with time and this agency has adapted to my mother's needs. If you let the management know what is needed, I feel they will do their utmost to comply.

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Review from J H (Client) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory.

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Review from David P (Son of Client) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally good management. Excellent timing of weekday visits. Carers well trained and very capable and seek rapport with the service user. Very good level of communication between carers and management. Very good reference material on site with client to advise staff. Very good use of modern technology
to automatically log time and duration of visits via app on phone. Short notice requests to change timings/service agreed to. Invoicing prompt and accurate. Office easy to contact; all staff courteous and have a 'can do' approach at all times.

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Review from M S (Client) assisted by family/friend published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fairly new permanent agency after temporary ones. Handover process very smooth.
Clean and precise contact details for emergency. Carers are coming promptly to time specified and contacted me when they were unavoidably late on one occasion. Some of the carers are better than others, but are all doing
what is specified. The odd ones will do the little extras.

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Review from Johanna L (Daughter of Client) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A1 looked after my dad in the later stages of his fight with prostate cancer, they treated him with the utmost dignity and kept a smile on his face. Sadly he lost his fight but having amazing care enabled us to focus on quality time.

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Review from I H (Daughter of Client) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally very pleased with the service if there are any problems they are resolved with a phone call

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Review from Susan F (Daughter of Client) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, the care is satisfactory. Some carers are more 'caring'. There are those who rush the job and do not always do common sense things, such as put a cardigan on if the weather is cold.
The care is usually rushed and rarely do the carers stay for the full 30 minutes.
The evening care, in
particular, is rushed. This month, November, the average time spent with my mother is 12 minutes and she is paying for 30. She would like a more relaxed routine and a little time spent chatting before bed would be nice.

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Review from Rosamund B (Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pretty good. Sometimes late arrival if they are pushed.

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Review from Kim C (Daughter of Client) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am never there when carers arrive at my mum's. A bit ridiculous when my Mum can not have her medicine because the carer doesn't know what a 5ml medicine spoon looks like. Out of order when my Mum cannot have a suet and bacon Roly poly for her dinner as carer refused to heat it in the microwave as
wasn't in a packet with heating instructions.

Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Unfortunately, we are not able to microwave any food items without instructions on as we could risk food poisoning for the service user. So, therefore, this decision would have been made in the best interest of the service user.


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Review from P S (Client) assisted by family/friend published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been with this agency for three weeks and find them to be very good, efficient and helpful.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for A1 Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for A1 Home Care Ltd is calculated as follows: ( (106 Excellents x 5) + (4 Goods x 4) ) ÷ 110 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A1 Home Care Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

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Nicola Cook

Job Title: Registered Care Manager/Head of Operations

Joined: 2012

Nicky is responsible for Domiciliary and Community Care Support Teams and the daily duties/tasks that keep the Company fully compliant and working within the Care Standards and guidelines. Nicky compliments and heads the full management team that make A1 Home Care one of the most quality driven Companies offering care provision in the Essex area. Nicky has a considerable amount of experience working with the elderly and those with Specialist and Complex care needs.
Nicky has a lot of empathy and always makes clients and their families feel at ease and takes the pressure off relatives making sure the client has everything they need to be comfortable and feel secure in their own home.


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Patrick O'Callaghan

Job Title: CEO/Managing Director

Joined: 2007

Patrick Started the Company back in 2007/2008, he along with Care Manager Nicky Cook has built up the business making sure that the team offers the highest quality care and support to clients and their families.
Patrick has now handed the reigns for the day to day operations over to Nicky Cook, (Registered Care Manager and Head of Operations).
Patrick now mainly deals with strategy and the finances of the company.


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