Civicare (Central) Ltd

Unit 4A, 40 St Andrews House, Droitwich WR9 8HE
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9.5 33 Reviews
  • Civicare (Central) Ltd, Droitwich
Civicare Central is a highly committed and professional care agency based in Droitwich, Worcestershire 1997.

Their care services portfolio is designed to enable clients to remain at home and be as independent as possible.

Staff are stringently vetted to meet strict quality criteria, and training and vetting are of paramount importance.

All staff treat the individual with respect and dignity and put the client at the centre of everything.

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Care Provided by Civicare (Central) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Coates (Area Manager)

Funding & Fees Guide for Civicare (Central) Ltd

  • Prices

  • Hourly rate starts - £25.47

  • Our price depends on the level of service required and we do our best to work within your budget.


    We undertake a full assessment prior to giving you a confirmed fee guide. Our hourly rate varies depending on the level of service required.

Civicare (Central) Ltd Reviews (33)

Total of 33, showing 1-20
9.5

Civicare (Central) Ltd has a Review Score of 9.5 (9.529) out of 10, based on 7 reviews in the last 2 years. Over all time Civicare (Central) Ltd has 33 reviews.

Overall Experience

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Review from Julie C (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Civicare to support my 84 year old mum on three occasions now. And after all three occasions I have found their work to be utterly professional, timely and sympathetic to my mum’s every need. I will be using Civicare again in the future and would not hesitate to recommend them to others.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you so much Julie, we look forward to supporting your mother in the future.


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Review from C C (Daughter of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend Civicare highly enough. From the first telephone call I made to them, the assessment visit when Dad came out of hospital to the excellent staff who have made such a difference not only to Dad’s quality of life but to Mum who was struggling to cope. The whole experience has been wonderful
and reassuring. The staff are friendly, efficient and helpful. The quality of the service Civicare gives is superb. They have all made what had been a traumatic and worrying time much easier to cope with.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you so much for such a lovely review. It is an absolute pleasure supporting your mum and dad.


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Review from Mark H (Father of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter's carers are all professional, caring and considerate. Civicare's administrative team are also excellent.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you, we are so pleased we are able to support your daughter.


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Review from Pauline C (Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and very excellent. Very nice girls, okay thank you.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you for your kind review, we are so pleased that you are enjoying our service.


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Review from Andrew P (Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having the service/carers visit me after returning home after a period of rehab for mental health reasons. The staff that visit me are very professional, help me with housework and emotional support and have been a vital part of my recovery. I can't praise this service enough.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you so much for your review, we are so pleased that we can be a supportive part of your recovery.


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Review from Margaret Y (Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is punctual on arrival time. My carer arrives with a smile and a hello and is cheerful and friendly. The carer helps me in and out of the bath (bath lift). Help me to dress especially with a surgical corset. Washing in and washing out of the machine, vacuuming and dusting and mopping the kitchen
and bathroom floors.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Hi Margaret, thank you so much for your review. Your regular carers love coming in to you.


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Review from H R (Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive. My helpers are kind and efficient and always turn up. They are always willing to help me and I feel safe having help with my shower. I am never made to feel embarrassed.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

It has been a pleasure to be able to support you throughout the years. Thank you for your kind review.


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Review from Andrea G (Daughter-in-law of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super carers, they have all treated my father-in-law with dignity and respect. Helped out in the household so much. Punctual and efficient, couldn’t ask for more from them. Great listeners to both my father-in-law and myself.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you for your kind review. Our carers always try to be punctual and professional so it is lovely that you appreciate this.


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Review from James G (Son of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first contact via phone, the response from Civicare Central has been fantastic. With just a few days notice a complete three visit per day care package was put in place. Our contact was very professional in organising the rota and home visit. The carers have been magnificent. Attitude,
professionalism and friendliness have been second to none. I cannot recommend these people enough.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you, we really appreciate your kind comments.


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Review from Matt S (Grandson of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I can't rate Civicare highly enough. They have done everything I could ask for my father. The communication from Civicare is great and the response time is excellent. I would recommend them to anyone considering home care.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you so much for your kind review. It is a pleasure to look after your father.


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Review from Zena R (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Civicare has cared for my dad for a few years, they are second to none lovely carers, five stars isn't enough!
The excellent care from these carers enabled Dad to stay at home as long as physically possible.
Very efficient, reliable, friendly, caring, professional, the list goes on! Highly recommended.

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Review from Samantha M (Daughter of Client) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just started using Civicare after previously using another agency which she was not comfortable with. She is so happy with the 'new girls', as she calls them, they make her feel comfortable and at ease. They are friendly and extremely helpful. She is a different person since they have
been coming. I couldn't recommend them enough, best decision we made.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you so much, we are so happy that we are able to help.


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Review from Derek L (Client) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful/pleasant ladies.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you for your kind review, it is a pleasure being able to support you.


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Review from Ruth N (Daughter of Client) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Civicare has never let me down or cancelled carers visit, not just in this very difficult Covid era, but in the last five and a half years we have been using them. This is excellent care and support every day. If we need extra hours, we are accommodated and also for the increasing evening visits as
our mother of 98 declines. We feel our mum and ourselves are supported by Civicare in every way they can - 10/10.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you so much for such a lovely review. Our support staff really enjoy coming into your mum!


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Review from Carol K (Daughter of Client) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing has been too much trouble. It has taken a while to find the right length of sessions and Civicare have been excellent in adjusting to our needs. All of their staff are really lovely and caring.

Reply from Claire Stokes, Office Manager at Civicare (Central) Ltd

Thank you for such a lovely review Carol. It has been a pleasure working with your mum and dad.


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Review from Julie N (Daughter of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the carers highly enough. Dad has very specific and quite challenging needs but each of the team of five that attended him on a rota, twice daily, treated him with kindness and patience. We didn’t have a need for their help for long but they made a huge impact on our family and we could
not have managed Dad without their support. They also took time to be supportive to Mum and called me to express their concerns about her wellbeing! 10/10 without hesitation.

Reply from Susan Rickwood, Registered Manager at Civicare (Central) Ltd

Thank you very much for your kind comments, it was a pleasure to care for your dad and support your mum and family at difficult time.


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Review from R P (Husband of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management needs to listen to working staff about the time needed to get between clients.
Clients need to have better set times - not 9.00 am one day and then 9.40 am.

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Review from R B (Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is very good.

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Review from Olive Y (Wife of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am finding it a very good service for my husband. The only problem is he is very fretful with a male carer who is an excellent carer. I have no complaints at all at anything it gives me a good nights sleep.

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Review from Edwina J (Client) assisted by family/friend published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been wheelchair-bound for 15 years now. My carer has got me out of the wheelchair and walking again, with help. This must be a miracle!

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Civicare (Central) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Civicare (Central) Ltd is calculated as follows: ( (34 Excellents x 5) + (7 Goods x 4) ) ÷ 41 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Civicare (Central) Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Michelle

Michelle Coates

Job Title: Registered Manager

Joined: 2019

Michelle Is the registered manager for Civi Care and Care Force in Bromsgrove


Frequently Asked Questions about Civicare (Central) Ltd

What Type of Services does Civicare (Central) Ltd offer?

Civicare (Central) Ltd offers Home Care.

How many Carers does Civicare (Central) Ltd employ?

Civicare (Central) Ltd employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Civicare (Central) Ltd to verify any information. View our terms and conditions. Civicare (Central) Ltd has an Enhanced Service – more info.