Civicare (Central) Ltd

Unit 4A, 40 St Andrews House, Droitwich WR9 8HE
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9.5 33 Reviews
  • Civicare (Central) Ltd, Droitwich
Civicare Central is a highly committed and professional care agency based in Droitwich, Worcestershire 1997.

Their care services portfolio is designed to enable clients to remain at home and be as independent as possible.

Staff are stringently vetted to meet strict quality criteria, and training and vetting are of paramount importance.

All staff treat the individual with respect and dignity and put the client at the centre of everything.

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Care Provided by Civicare (Central) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Coates (Area Manager)

Funding & Fees Guide for Civicare (Central) Ltd

  • Prices

  • Hourly rate starts - £25.47

  • Our price depends on the level of service required and we do our best to work within your budget.


    We undertake a full assessment prior to giving you a confirmed fee guide. Our hourly rate varies depending on the level of service required.

Civicare (Central) Ltd Reviews (33)

Total of 33, showing 21-33
9.5

Civicare (Central) Ltd has a Review Score of 9.5 (9.529) out of 10, based on 7 reviews in the last 2 years. Over all time Civicare (Central) Ltd has 33 reviews.

Overall Experience

  • 24
  • 9
  • 0
  • 0
  • 0

Date Published

33
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0
7
26

Review from Gillian C (Wife of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the service of carers very good. There are some who do more than others (clearing up after lunch etc) but care work I can't fault. They are all very pleasant and arrive on time.

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Review from Elaine (Daughter of Client) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Civicare looked after my parents for a period of 6 months before they moved to residential care. They were visited once a day during the week if we were at home but if we went away they came twice a day every day. They helped my mother wash and dress but also assisted my father when necessary. If we
were away they did basic shopping and cooking.
All these tasks were carried out with humour and good grace-carers took their time with my parents and got to know them well. Whilst there were a number of carers owing to scheduling constraints most of the time my parents had one or two key carers which they appreciated and everyone was kind, patient and considerate of the family as well as my parents.
I was very pleased with the level of service we had from Civicare - there were a couple of occasions when they needed medical care and Civicare staff contacted district nurses or waited until paramedic staff arrived. I felt that carers were knowledgable and had my parents best interest at heart.

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Review from R B (Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and care girls are very good.

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Review from P B (Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy all the carers helping and visiting me every morning. They have been so kind to me and considerate. I am very grateful to everyone. They really do work so hard.

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Review from A C (Client) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased with the service I have received over the past two and a half weeks. Would like to be notified of any change in rota i.e. Time or/and person calling on me. Staff very good and treat me very well.

Reply from Claire Stokes at Civicare (Central) Ltd

Hi Angela, we ensure that we communicate with you regularly and will keep you updated with those changes. We are pleased that you are happy with the care staff you are receiving.


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Review from Lydia S (Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Civicare has been very beneficial to me, my carer has helped me greatly during my time with Civicare.

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Review from P F (Daughter-in-law of Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Never had a problem with the staff, some are a little more attentive than others.
I don't think the staff have enough time to get from one call to the next, making them 5-10 minutes late most visits.
When dealing with dementia clients I think the same 2-3 carers should be sent to keep the consistency
needed.

Reply from Susan Rickwood at Civicare (Central) Ltd

After reading the above comments, the Registered Manager contacted PF to discuss the matter and are now looking at ways to improve the service with the allocating team and will review the situation in 3 months.


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Review from Helen H (Daughter of Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Let me know the rota/times in advance and inform me if any changes.
Staff well trained, especially in emergencies.

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Review from S C (Wife of Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Civicare helps my husband Mon-Fri each morning to wash and dress etc. Their carers are well trained and very pleasant. They are an excellent company to communicate with and we have recommended them to friends, who are equally pleased.

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Review from Ena T (Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All care very good and helpful. They help me get meals and also see I am safely locked in at night.

Reply from Susan Rickwood, Registered Manager at Civicare (Central) Ltd

It is a pleasure to provide care for this lady.


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Review from Leza S (Daughter of Client) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the members of staff who attend to my father are thoughtful, considerate, polite and punctual. If ever there is a problem or concern, someone from Civicare (Central) Ltd always phones me. It is very reassuring to have such wonderful people who deal with my father's needs.

Reply from Susan Rickwood at Civicare (Central) Ltd

Thank you. Our care staff have loved being involved with the care for both your mum and dad.


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Review from Sybil G (Client) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I take this opportunity to say a big thank you to you all who have so kind and patient helping me to gain strength. Through your support, I am so much stronger and look forward to a good life ahead. Once again, thank you.

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Review from Laura O (Friend of Client) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the incredible service that you provided over the last few days, the service has been second to none.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Civicare (Central) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Civicare (Central) Ltd is calculated as follows: ( (34 Excellents x 5) + (7 Goods x 4) ) ÷ 41 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Civicare (Central) Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Michelle

Michelle Coates

Job Title: Registered Manager

Joined: 2019

Michelle Is the registered manager for Civi Care and Care Force in Bromsgrove


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