Abbey Care

38-42A South Road, Haywards Heath RH16 4LA
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9.0 7 Reviews
  • Abbey Care, Haywards Heath
Abbey Care provides compassionate, professional home care services across Mid Sussex, helping individuals live independently, comfortably, and safely in their own homes. This dedicated team offers personalised support, enriching lives with kindness and respect.

Whether you or a loved one need assistance with daily tasks, personal care, or companionship, they create a tailored care plan that reflects what matters most. They take the time to listen to both clients and their families, ensuring they deliver the right support to meet individual needs.

Their mission is to provide not only high-quality care but also peace of mind, knowing your loved ones are in safe, capable hands. With a balance of local knowledge and professional expertise, they strive to be the trusted provider of choice for home care in Mid Sussex — offering warmth, dignity, and independence for all.

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Care Provided by Abbey Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • 3 F International Ltd
  • Person in charge
  • Jenny Nightingale (Registered Manager)

Funding & Fees Guide for Abbey Care

  • Prices

  • From £28 per hour

  • Please contact us for further details as all care packages are tailored to individual needs. Our minimum care visit is 30 minutes and our prices in increments of 15 minutes. We do not charge an assessment fee and all travel time and mileage is included in the cost. Care visits can be cancelled with only 24 hours notice.

Abbey Care Reviews (7)

9.0

Abbey Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Abbey Care has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
3
3
3
4

Review from Sarah M (Daughter-in-law of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Abbeycare to support us looking after my Father-in-law, who had Parkinson's, in his own home for 2 years. The care staff were all compassionate, kind, cheery and always treated him with dignity and respect and he looked forward to their visits. The office staff were helpful, responsive, and
efficient. Communication was seamless and they were 100% reliable and flexible. With their care and support, my Father-in-law was able to stay in his own home for much longer, until we had to, unfortunately, make the decision to move him to full-time care. It gave him the comfort and familiarity he needed and for that, we will always be grateful to every one of the carers that looked after him. We would not hesitate to recommend Abbey Care to anyone looking for quality, dependable care. All the staff without exception made a real difference to my Father-in-law's life, giving him the independence he wanted and we are forever thankful for their support.

Reply from Jenny Nightingale, Registered Manager at Abbey Care

Thank you so much Sarah, for your kind words. It was an honour to support such a lovely gentleman and we are so pleased he got to stay at home for so long.


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Review from Lesley E (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Care looked after my mum and recently my father. All the carers were professional, reliable and caring. Nothing was too much trouble for them and I had complete peace of mind that my parents would be well looked after.
I would certainly recommend them.

Reply from Jenny Nightingale, Registered Manager at Abbey Care

Thank you for your kind words. We felt privileged to look after your parents and happy we were able to help to support them living in their own home for as long as possible.


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Review from Pat D (Daughter of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged Abbey Care originally to help my elderly mother (96) recover from a broken hip as she had been discharged from the hospital quite quickly with very little aftercare. As she was the main carer for my father (100) she was obviously going to struggle. The assessment team were very caring and
very prompt with organising the help my mum required with personal needs and catering for both parents. All the staff were wonderful and kind and my parents soon got used to and enjoyed having the carers in to help them. Over a few months they did more and more to help them both until, unfortunately, we had to make the decision that full-time care was required. I cannot stress how relieved I was that reliable, professional and kind staff were there to assist Mum and Dad and in fact, it made their transition into permanent care much easier for them. I highly recommend Abbey Care, both the administration team and the individual carers who are obviously well trained and supported in their role.

Reply from Jenny Nightingale, Registered Manager at Abbey Care

Thank you so much for your kind words. It was a pleasure for us to provide support to your parents and we'll share your compliments with our carers, who we agree do an amazing job.


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Review from S C (Client) assisted by family/friend published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We've found very little problems with the service and are very happy. All of the carers are very nice. I always tell people they are the best.

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Review from Una D (Client) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bath ladies, as I call them, are kind, efficient and gentle.

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Review from David P (Client) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a client of Abbey Care, I have been more than satisfied. Their staff have been very polite and extremely helpful. I consider myself very lucky and fortunate to have them as my carers.

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Review from Sylvia W (Wife of Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care provided, the carers are kind, helpful, patient, hardworking, cheerful and friendly. We appreciate them very much and are glad to have them. The agency is well run and very helpful too.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Abbey Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Abbey Care is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abbey Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Abbey Care

What Type of Services does Abbey Care offer?

Abbey Care offers Home Care.

How many Carers does Abbey Care employ?

Abbey Care employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbey Care to verify any information. View our terms and conditions. Abbey Care has a Platinum Service – more info.