Abbots Care Ltd (Hertfordshire)

Phoenix House, 63 Campfield Road, St Albans AL1 5FL
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9.2 84 Reviews
  • Abbots Care Ltd (Hertfordshire), St Albans
Abbots Care provides home care and live-in care services across Hertfordshire to the highest standard and has twice been rated outstanding by the Care Quality Commission.

As a family-run home care provider with 30 years' of experience, Abbots Care understand how important it is that service users and families feel safe and secure, while also receiving specialist home care tailored to all needs.

Abbots Care put people at the heart of its services and strives to consider the individual in everything they do.

As well as being committed to providing the very best care, Abbots Care ensures that its highly trained staff are experienced in providing professional and compassionate care.

All employees have access to specialist training pathways, career development opportunities and well-being support.

They are accredited by the Care Quality Commission, Skills for Care, and the Homecare Association, and have been recognised for consistent, high-quality services.

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Care Provided by Abbots Care Ltd (Hertfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Camille Leavold (Managing Director)

Funding & Fees Guide for Abbots Care Ltd (Hertfordshire)

  • Prices

  • £18.83 for a 30-minute visit
    £25.11 for a 45-minute visit
    £31.39 for an hourly visit

  • Please note: Fees vary depending on the Client's requirements.

Abbots Care Ltd (Hertfordshire) Reviews (84)

Total of 84, showing 21-40
9.2

Abbots Care Ltd (Hertfordshire) has a Review Score of 9.2 (9.210) out of 10, based on 18 reviews in the last 2 years. Over all time Abbots Care Ltd (Hertfordshire) has 84 reviews.

Overall Experience

  • 47
  • 19
  • 9
  • 2
  • 7

Date Published

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Review from D D (Wife of Client) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, always cheerful and willing to assist. Always look neat and tidy in uniform. Very calming if client in a bad mood.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review, we really appreciate your feedback. It's great to hear that you are happy with the service you are receiving.


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Review from Teresa C (Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care I receive from the carers. They are professional, friendly and diligent. They treat me with care and treat me like a human being. Nothing is ever too much trouble and they always make sure that I have everything before they leave. First-class service and all are a credit
to their company and profession.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you very much for taking the time to leave a review, it's wonderful to read that you are so happy with the service you are receiving from our team. We'll make sure that your lovely comments are passed onto the relevant care workers who visit you.


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Review from Carolyn L (Daughter of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The managers of this company don't have the decency to reply back to a complaint. My mum was not treated like a human. They did not encourage her to drink fluids and left her in soiled clothing and bedding.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Dear Carolyn


We are extremely sorry and disappointed that you've had cause to complain about our service. We aim to provide the best care possible to those we support and take all feedback and complaints seriously. As you know, we have fully investigated the matter and responded to all communications in accordance with our formal complaints procedure. We welcome conversations with all our customers and have been in contact to arrange an opportunity to discuss the matter further and enable us to reach a satisfactory outcome. Once again, we are sorry to hear of your complaint and would like to reassure you that it does not reflect the service for which we are known or strive to achieve.


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Review from A S (Client) assisted by family/friend published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using a frame for the last 8 months and I am very happy with the care I have received. The team are fantastic and I am very well cared for. They offer a wide range of round-the-clock assistance and care and help me with my day-to-day chores and activities. I can't thank the care team enough
as they provide a wonderful service and feel very well cared for.

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Review from Peter B (Son of Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

At this moment my mum is happy with her care plan and carer.

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Review from C D (Daughter of Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care given to mum in covid 19. Carers have been very kind to mum, it would be nice for her to have familiar faces when caring for her as they know mum's ways and what she wants. Overall very pleased with the service of care given.

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Review from Pamela M (Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies that come have been very kind and willing to help me where I need it. They allow me to explained what needs doing and how I appreciate it being done. The communication between the office and the service user could be better, as when changes are made, the service user is not informed. Thank
you.

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Review from Cleoniki A (Daughter of Client) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all very happy with the staff at Abbots Care and they have gone far and beyond to help us all. They have made our life easier and less stressful. They sing to my Dad which he loves and we all have a lovely chat and enjoy the company.

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Review from Cherrie W (Daughter of Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers who support my mum to continue living at home are wonderful. They are extremely patient and make her as comfortable as possible. The more experienced carers are quick to spot any possible problems and liaise well with all the family members.

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Review from B W (Wife of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's carers are very obliging, kind, and considerate. Ask if anything else is needed. Quite happy with the service.

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Review from Carol F (Daughter of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that have looked after my relative have been wonderful. I can't fault them, they always have a very kind way about them.

Reply from Pav Solanki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you very much Carol for your lovely review. Our fully trained and qualified staff are always careful and professional when dealing with our service users and I'm delighted to hear you're extremely satisfied with Abbots Care!


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Review from Kathleen Q (Daughter of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care staff have worked with my Mother since her discharge from hospital on 18th March. I have been with my Mum since that date. The care staff (all of them) have been friendly, professional and caring. I have nothing but praise for them all. Thank you for all your help.

Reply from Pav Solanki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your kind words. Our staff are amazing at what they do and very happy to hear your experience has been 5-star with us! Hope your mother is keeping very well too!


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Review from Patricia M (Daughter of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been with Abbots for 5 weeks including re-enablement. All carers have been fantastic and caring. Treated with utmost dignity and respect.

Reply from Pav Solanki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you very much for using Abbots Care and your wonderful rating! Do let us know if you need any further assistance with your care service, at any time. Many thanks.


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Review from Diana W (Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care worker is brilliant. Very helpful.

Reply from Camille Leavold, Managing Director at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to provide feedback on our service.


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Review from P M (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They do a marvellous job. I could not manage without them.

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Review from Annette B (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They all have treated me very well. They are professional and a lovely bunch of girls. No complaints whatsoever.

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Review from Doris B (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers - can't fault them. Pleasant, very helpful, respectful.

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Review from Debbie L (Granddaughter of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are lovely, always helpful and proactive.

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Review from C J (Daughter of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with the carers as we are too. Everyone is very helpful and attentive.

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Review from C B (Wife of Client) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are very professional and caring. It is unfortunate that the attitude of the office staff let the organisation down. They are rude, ignorant, uncaring, do not listen and have a bad attitude. If the recording on the phone is true and you record all conversations, I suggest you listen to them
and train your clerical staff better, because it’s them that let your organisation down.

Reply from Camille Leavold, Managing Director at Abbots Care Ltd (Hertfordshire)

Hi C B,
Thank you for taking the time to review our service. I am pleased to see that you received good care staff who were caring and professional. I am sorry to hear that you had a bad experience with the office staff and I would like to investigate this further if you would like to contact me?
We take all feedback seriously, investigate and respond and use feedback to improve our service.
Please feel free to contact me if you would like to discuss further.
Many thanks
Camille


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Current Review Score: 9.2 (9.210)

Overview of Review Score

The Review Score of 9.2 (9.210) out of 10 for Abbots Care Ltd (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.210 for Abbots Care Ltd (Hertfordshire) is calculated as follows: ( (70 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (14 Very Poors x 1) ) ÷ 105 Ratings = 4.21

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Hertfordshire) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2021

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (4)

Camille

Camille Leavold

Job Title: Registered Manager, CEO and Co-Founder

Joined: 1995

Together with my family, I founded Abbots Care in 1995 with a mission to provide the highest quality of home care and put Clients in charge of their own choices.


I have worked in the health and social care environment since 1988, as a Support Worker for adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am an NVQ assessor, and a back-care trainer and have a Registered Manager's Award in Care.


Helen

Helen Sinden

Job Title: Operations Director

I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.


Sarah

Sarah Hurley

Job Title: Care Director

With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfillment in delivering compassionate care that enhances individuals’ quality of life


Jazzmine

Jazzmine Mace

Job Title: Registered manager/Reablement & Specialist Care Manager

I am a dedicated and experienced professional with over 10 years of experience in the care sector. I have successfully transitioned from direct care provision to my current role as Reablement & Specialist Care Manager as well as registered Care Manager with the CQC for our Dorset and Buckinghamshire provision. My passion for delivering exceptional care and improving lives drives me to make a broader impact.


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