Abbots Care Ltd (Hertfordshire)

Phoenix House, 63 Campfield Road, St Albans AL1 5FL
Submit a Review
9.2 84 Reviews
  • Abbots Care Ltd (Hertfordshire), St Albans
Abbots Care provides home care and live-in care services across Hertfordshire to the highest standard and has twice been rated outstanding by the Care Quality Commission.

As a family-run home care provider with 30 years' of experience, Abbots Care understand how important it is that service users and families feel safe and secure, while also receiving specialist home care tailored to all needs.

Abbots Care put people at the heart of its services and strives to consider the individual in everything they do.

As well as being committed to providing the very best care, Abbots Care ensures that its highly trained staff are experienced in providing professional and compassionate care.

All employees have access to specialist training pathways, career development opportunities and well-being support.

They are accredited by the Care Quality Commission, Skills for Care, and the Homecare Association, and have been recognised for consistent, high-quality services.

Show Abbots Care Ltd (Hertfordshire) on the Map

Care Provided by Abbots Care Ltd (Hertfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Camille Leavold (Managing Director)

Funding & Fees Guide for Abbots Care Ltd (Hertfordshire)

  • Prices

  • £18.83 for a 30-minute visit
    £25.11 for a 45-minute visit
    £31.39 for an hourly visit

  • Please note: Fees vary depending on the Client's requirements.

Abbots Care Ltd (Hertfordshire) Reviews (84)

Total of 84, showing 41-60
9.2

Abbots Care Ltd (Hertfordshire) has a Review Score of 9.2 (9.210) out of 10, based on 18 reviews in the last 2 years. Over all time Abbots Care Ltd (Hertfordshire) has 84 reviews.

Overall Experience

  • 47
  • 19
  • 9
  • 2
  • 7

Date Published

84
5
13
18
66

Review from A S (Client) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid at all costs if you want to have management call you, arrange assessments, send you workers when you do not even have a contract or a correct care assessment. I went from notional payments to direct payments and I was the one chasing for things to be completed. Even if you email the MD with complaints,
do not expect any type of response at all. The service you pay for is not delivered at all. For the amount they charge and pay their carers, they are getting a tidy profit they do not deserve at all. They used to be ok, but the last two years things have gone rapidly downhill. I’ve constantly been left without care when my regular Carer was away, even though I kept stating I wanted a contingency worker each time it was ignored. I finally had enough of being ignored by them all that I left. They actually do more harm than good, all because the office staff cannot complete tasks.

Reply from Camille Leavold, Managing Director at Abbots Care Ltd (Hertfordshire)

Hi Amanda,
I'm sorry to hear that you were so disappointed with our service, we take all feedback and complaints from our customers seriously, investigate and respond, as we did with your complaint. We also aim to use valuable feedback from our customers to improve our service moving forward.
I have reviewed the complaint you made and the responses given by our operations manager and am satisfied that we did our best to meet all of your requests. I did not receive a complaint from you directly but would have been happy to respond.
Camille


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David D (Son-in-law of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very disappointing customer care and a lack of compassion from the office team. I generally cannot fault the carers, however recently the staff turnover has been horrendous resulting in a complete lack of understanding of my mother-in-law's condition and requirements.
Every time we call the office
the person in Charge is "in a meeting" regardless of when we call. Clearly, this is a mechanism to avoid the call.
Promises to call back never happen, which is unforgivable. My mother in law is contributing considerably to the cost of this home care and yet the client support is dreadful. Our concerns which we are trying to raise are critical to my mother in laws well-being and not trivial so I need head office staff to respond. Currently, we have been waiting three days for a callback.

Reply from Sophia, Head Office at Abbots Care Ltd (Hertfordshire)

Hello David, we are very sorry to hear this and we take these matters very seriously. Your concerns have been passed onto our Operations Manager at Head Office and we will be in touch regarding this. Kind regards, Abbots Care


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah O (Daughter of Client) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother suffers with Dementia and is under the care of Abbots Care. Please avoid this agency. They do not arrive on time, they don't give the required tablets, they fail to contact you if there is any problems, management do not get back to you, there is no clear communication between management and
care staff, they delete care calls from their system- resulting in missed medication. If you want your loved one cared for, please do not use this agency.

Reply from Sophia Roberts at Abbots Care Ltd (Hertfordshire)

Hello Sarah, we are very sorry to hear about your experience. We will carry out a full investigation, and one of our senior managers will be in contact. At Abbots, we pride ourselves on our person-centred approach, and strong family values so we will ensure this is fully investigated and followed up.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Client) assisted by family/friend published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My regular carer is polite, friendly, efficient and caring, It is nice to have a chat about various things once all my things are done. The regular carer gets on with her work but chats at the same time. My Saturday and Sunday carers are generally good but occasionally you get one who is in a hurry.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alastair S (Son of Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and friendly service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Violet S (Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find most carers are caring and helpful and when necessary make sure early morning visits are made to cover important and special appointments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie H (Daughter of Client) assisted by family/friend published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good sometimes. Not good at weekends as often late and stops me going to Church or to family and friends. Carers are all good. Telephone helpline often does not cancel when asked.

Reply from Sophia Roberts at Abbots Care Ltd (Hertfordshire)

Thank you for the positive feedback regarding your carers and the level of service you are receiving from us. We are sorry to hear you have had issues with lateness at the weekend - this will be passed on to the branch manager and an investigation carried out as lateness is not something we tolerate.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B B (Sister of Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the carers that attend my brother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Client) assisted by family/friend published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I have received from Abbotts has been quite satisfactory. Very polite and caring carers. Thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jancie W (Daughter of Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and caring. Built up a great rapport with them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie H (Daughter of Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are extremely good. Nothing is too much trouble for them. Very friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Mother of Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standard meeting to go over care package. No changes required - the current team of staff working with my son have been in place for some time - therefore continuity offered in his package.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bea M (Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I usually have one carer who is excellent, but on the other times, some of the carers are a bit 'slapdash'. Sometimes if the carer is going to very late, the office should phone and let us know. Also, the new future weeks rota usually arrives halfway through that week which is wrong.

Reply from Sophia Roberts at Abbots Care Ltd (Hertfordshire)

Thank you for the positive feedback about your regular care worker. With regards to a 'slapdash' service, this is not something we tolerate therefore this has been passed to our West Herts Branch Manager, who will contact you and investigate further. Kind regards, Abbots Care Team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rhona S (Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers who arrived were nice, however, the communication was not great whenever I needed to speak to the office. A man on the phone was rude, condescending and blatantly patronising on the phone, tired and uninterested.

Reply from Sophia Roberts at Abbots Care Ltd (Hertfordshire)

Thank you for your feedback and please accept our sincere apologies for your experience. We are disappointed to hear you did not receive our usual high levels of customer service, and we will be investigating the matter. Kind regards, Abbots Care Team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K G (Client) assisted by family/friend published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good service is given. The main carer is very friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S H (Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the service I get. The carers are very good and mostly come on time. They are very friendly and I feel at ease with them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R D (Son of Client) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care Hertfordshire helped my dad regain his independence following my stay in hospital. All the staff were friendly and courteous. Knowing they were there to help was a massive help for me as well as my dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Doris W (Client) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not have any problems with my carers. The only problem I have is with management. If my carer is coming very late, it would be nice to receive a telephone call first.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Molly B (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers always treat me with dignity - are cheerful, helpful and will have a chat which is nice if you live alone and are housebound.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robin B (Client) assisted by family/friend published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.210)

Overview of Review Score

The Review Score of 9.2 (9.210) out of 10 for Abbots Care Ltd (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.210 for Abbots Care Ltd (Hertfordshire) is calculated as follows: ( (70 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (14 Very Poors x 1) ) ÷ 105 Ratings = 4.21

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Hertfordshire) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2021

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Camille

Camille Leavold

Job Title: Registered Manager, CEO and Co-Founder

Joined: 1995

Together with my family, I founded Abbots Care in 1995 with a mission to provide the highest quality of home care and put Clients in charge of their own choices.


I have worked in the health and social care environment since 1988, as a Support Worker for adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am an NVQ assessor, and a back-care trainer and have a Registered Manager's Award in Care.


Helen

Helen Sinden

Job Title: Operations Director

I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.


Sarah

Sarah Hurley

Job Title: Care Director

With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfillment in delivering compassionate care that enhances individuals’ quality of life


Jazzmine

Jazzmine Mace

Job Title: Registered manager/Reablement & Specialist Care Manager

I am a dedicated and experienced professional with over 10 years of experience in the care sector. I have successfully transitioned from direct care provision to my current role as Reablement & Specialist Care Manager as well as registered Care Manager with the CQC for our Dorset and Buckinghamshire provision. My passion for delivering exceptional care and improving lives drives me to make a broader impact.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd (Hertfordshire) to verify any information. View our terms and conditions. Abbots Care Ltd (Hertfordshire) has a Platinum Service – more info.