Abbots Care Ltd (Hertfordshire)

Phoenix House, 63 Campfield Road, St Albans AL1 5FL
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9.2 84 Reviews
  • Abbots Care Ltd (Hertfordshire), St Albans
Abbots Care provides home care and live-in care services across Hertfordshire to the highest standard and has twice been rated outstanding by the Care Quality Commission.

As a family-run home care provider with 30 years' of experience, Abbots Care understand how important it is that service users and families feel safe and secure, while also receiving specialist home care tailored to all needs.

Abbots Care put people at the heart of its services and strives to consider the individual in everything they do.

As well as being committed to providing the very best care, Abbots Care ensures that its highly trained staff are experienced in providing professional and compassionate care.

All employees have access to specialist training pathways, career development opportunities and well-being support.

They are accredited by the Care Quality Commission, Skills for Care, and the Homecare Association, and have been recognised for consistent, high-quality services.

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Care Provided by Abbots Care Ltd (Hertfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Camille Leavold (Managing Director)

Funding & Fees Guide for Abbots Care Ltd (Hertfordshire)

  • Prices

  • £18.83 for a 30-minute visit
    £25.11 for a 45-minute visit
    £31.39 for an hourly visit

  • Please note: Fees vary depending on the Client's requirements.

Abbots Care Ltd (Hertfordshire) Reviews (84)

Total of 84, showing 81-84
9.2

Abbots Care Ltd (Hertfordshire) has a Review Score of 9.2 (9.210) out of 10, based on 18 reviews in the last 2 years. Over all time Abbots Care Ltd (Hertfordshire) has 84 reviews.

Overall Experience

  • 47
  • 19
  • 9
  • 2
  • 7

Date Published

84
5
13
18
66

Review from Kay L (Client) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with this care agency as they are so efficient, friendly and show empathy which means so much to me. I've used another care company in the past and they were nowhere near as good as this one.
They are well trained and it's so nice as you build up a nice relationship with
them too. So I'm very impressed and happy with them. I wouldn't want any other care agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Myah R (Client) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Abbots as my care provider for 15 years and this has given me greater independence when accessing social activities with friends. They have changed my life by helping me be normal and independent, this means a lot to me and my family. They help me with things like, going to parties and sometimes
even help me to enjoy a night out. Abbots have helped me access volunteer opportunities and plan a summer party; this means a lot and gives me a sense of purpose and self-belief. The carers here are caring, compassionate and fully committed to the clients they support, as are the staff in the office. As a company they care about their clients, the on-call team are always available to ease any anxieties I may have or answer any queries.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J E (Niece of Client) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly and helpful and always willing to help. My uncle has been well cared for and supported very well by all who have come into contact with him. Special thanks to the carers who both have gone above and beyond.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mima B (Daughter of Client) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall this agency has provided only an adequate level of care - there have been several recurring issues including a lack of consistency of carers, the quality of carers if extremely variable, as is the quality of communications with the office team.


It has been my experience that this agency is

overly concerned with protecting its reputation rather than doing the right thing and being open and straight with service user's representatives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.210)

Overview of Review Score

The Review Score of 9.2 (9.210) out of 10 for Abbots Care Ltd (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.210 for Abbots Care Ltd (Hertfordshire) is calculated as follows: ( (70 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (14 Very Poors x 1) ) ÷ 105 Ratings = 4.21

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Hertfordshire) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2021

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (4)

Camille

Camille Leavold

Job Title: Registered Manager, CEO and Co-Founder

Joined: 1995

Together with my family, I founded Abbots Care in 1995 with a mission to provide the highest quality of home care and put Clients in charge of their own choices.


I have worked in the health and social care environment since 1988, as a Support Worker for adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am an NVQ assessor, and a back-care trainer and have a Registered Manager's Award in Care.


Helen

Helen Sinden

Job Title: Operations Director

I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.


Sarah

Sarah Hurley

Job Title: Care Director

With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfillment in delivering compassionate care that enhances individuals’ quality of life


Jazzmine

Jazzmine Mace

Job Title: Registered manager/Reablement & Specialist Care Manager

I am a dedicated and experienced professional with over 10 years of experience in the care sector. I have successfully transitioned from direct care provision to my current role as Reablement & Specialist Care Manager as well as registered Care Manager with the CQC for our Dorset and Buckinghamshire provision. My passion for delivering exceptional care and improving lives drives me to make a broader impact.


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