Abicare Services Salisbury

Abihouse, Unit 1A, Brunel Road, Salisbury SP2 7PU
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8.8 6 Reviews
  • Abicare Services Salisbury, Salisbury
Abicare Services Limited is an experienced domiciliary care agency which supports people to continue to live in their own homes and retain their independence.

Abicare Homecare, with a breadth of experience over many decades, can offer you, your relative or friend the extra support you need to retain your independence, respect, and dignity within your own home.

If you are finding it a little difficult to complete those everyday tasks due to frailty, illness or disability or are just too tired to try, Abicare can help. Their experienced care team is on hand 24 hours a day and 365 days a year to provide personal and emotional support.

AbiLive-In is exactly what it says; Their carer lives in the home of the person being cared for. They become a part of your household, working closely with you to help in your daily care needs.

Having a live-in carer isn’t for everyone – remember that the carer will be in your home all the time, day and night. It is very important that you and the carer get on. They spend time assessing your requests and finding carers that suit your needs. This helps to ensure the package runs smoothly and everyone remains happy. Mind you, if you don’t get on they will very quickly change the carer for you until they find one that you do like.

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Care Provided by Abicare Services Salisbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Mullins (Care Operations Manager)

Funding & Fees Guide for Abicare Services Salisbury

  • Prices

  • We offer a bespoke service to workaround your budget and needs. Please contact us for more information.

Abicare Services Salisbury Reviews (6)

8.8

Abicare Services Salisbury has a Review Score of 8.8 (8.814) out of 10, based on 6 reviews in the last 2 years. Over all time Abicare Services Salisbury has 6 reviews.

Overall Experience

  • 2
  • 3
  • 1
  • 0
  • 0

Date Published

6
6
6
6
0

Review from J M (Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very lucky with my carers as they take very good care of me. They take the time to talk with me and therefore the standard of care is high and individualised. The three carers I have are all following my care plan happily. They are also happy to help with other things not on my care plan or just
go that extra mile to help. The standard of care which I have is very high and I have no complaints or concerns.

Reply from Steve Carter, CEO at Abicare Services Salisbury

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B H (Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and cleaning staff are excellent.

Reply from Steve Carter, CEO at Abicare Services Salisbury

Thank you so much for taking the time to give us a 5-star review in all areas! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My use of Abicare Services Salisbury has been very good and reliable.
Lately, some of the very new girls have not realised they have to stay the full half an hour, sometimes one or two of them will perhaps go in 10 minutes leaving for the next care call to finish the job. They always treat with dignity.

Reply from Steve Carter, CEO at Abicare Services Salisbury

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do, and we're thrilled to know that we've met your expectations. We appreciate your feedback regarding a few carers leaving early. We have now addressed this issue and we hope you feel reassured following our conversation with you. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan C (Mother of Client) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My daughter has been receiving Abicare services for 8/9 years. Previously an excellent service with appreciated companionship and continuity of care. Sadly recently standards have slipped, many new carers, some doing a perfunctory service. Companionship rather lacking. Petit annoyances with house/living
- e.g. leaving the freezer door open (defrosting required) flooding the carpet when showering. The wish is for regular people (not so many - 14 at present). Have requested a meeting with the manager to sort it out.

Reply from Steve Carter, CEO, at Abicare Services Salisbury

Thank you for sharing your feedback. We are truly sorry to hear that the usual high standard of care we strive to provide at Abicare has slipped. We are committed to understanding and addressing your concerns. We hope our visit on 15/10/24 helped resolve the concerns mentioned, and we will follow up in a couple of weeks to ensure that the changes we have put in place are effective. We appreciate your feedback and the opportunity to improve and regain your trust. Please do not hesitate to reach out if you have any more concerns.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony W (Client) assisted by family/friend published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is very good. The timing of visits is very erratic.
Good communication with management but lacking with some of the carers.

Reply from Steve Carter, CEO, at Abicare Services Salisbury

Thank you so much for taking the time to share your feedback. We are pleased to hear that you are happy with your overall care. However, we are sorry to hear that there is a lack of communication at times. As you know, providing the best possible service is important to us, and we hope our call on 14/10/24 to discuss this issue has reassured you. We look forward to continuing our care for you and your family.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally M (Client) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a tetraplegic and have been using Abicare Services for about 13 years or more. The carers are very helpful and work well with another company as a double-up in the mornings.

Reply from Steve Carter, CEO, at Abicare Services Salisbury

Thank you so much for taking the time to share your kind words! We're delighted to hear that you had a positive experience with Abicare. Your satisfaction is at the heart of what we do and we're thrilled to know that we've met your expectations. If you ever have any further feedback or questions, please don't hesitate to get in touch. We look forward to continuing to provide you with the best possible care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.814)

Overview of Review Score

The Review Score of 8.8 (8.814) out of 10 for Abicare Services Salisbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for Abicare Services Salisbury is calculated as follows: ( (17 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 35 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abicare Services Salisbury is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Sam

Sam Imeson

Job Title: Locality Manager

Joined: 2022

Sam has been with Abicare since 2017 and worked her way up to Locality Manager.


Angela

Angela Dawson

Job Title: Registered Manager

Joined: 2009

Angela has been with Abicare since 2009 and a Registered Manager since August 2014.


Frequently Asked Questions about Abicare Services Salisbury

What Type of Services does Abicare Services Salisbury offer?

Abicare Services Salisbury offers Home Care.

How many Carers does Abicare Services Salisbury employ?

Abicare Services Salisbury employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abicare Services Salisbury to verify any information. View our terms and conditions. Abicare Services Salisbury has a Platinum Service – more info.