J C Home Care

5 Leyburn Road, Masham, Ripon HG4 4ER
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10 35 Reviews
  • J C Home Care, Ripon
JC Home Care is a small, independent, family-run business based near Masham, North Yorkshire.

They provide high-quality care to clients aged 18 or over with wide-ranging needs, enabling them to continue living independently in their own homes. Areas covered include Masham, Bedale, Leyburn, Ripon, Richmond and the surrounding villages.

With over 45 professional, caring and well-trained support workers, JC Home Care provides services ranging from one-hour calls to 24-hour live-in care, including anything from companionship and basic domestic support through to managing complex conditions such as Multiple Sclerosis and Parkinson’s disease. They also offer respite and palliative care and support several clients with dementia.

The care given follows detailed care plans, tailored to the specific needs and wishes of each client. These are drawn up from information gathered from the client and from relatives or friends during an initial visit and updated as and when changes occur.

Clients are visited by the same friendly support workers each week at the times which suit the client best. All calls are for a minimum of one hour, as the company believes that high-quality care cannot be delivered in less than an hour.

Staff go through a careful selection process, which includes disclosure and barring service (DBS) checks. They are capable, caring and receive in-depth training, which is updated on a regular basis.

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Care Provided by J C Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jane Caress Ltd
  • Person in charge
  • Ruth Walker (Registered Manager)

J C Home Care Reviews (35)

Total of 35, showing 1-20
10

J C Home Care has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time J C Home Care has 35 reviews.

Overall Experience

  • 33
  • 2
  • 0
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Date Published

35
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5
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25

Review from Faye D (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

J C Home Care have been providing care for my mother for about a year now and I am very thankful that I have found such a professional and caring company for her. All aspects of the service are efficient, the carers are always kind and respectful, reliable and responsive to my requests and mum's needs.
The administration staff are very responsive and positive in their approach. I would highly recommend J C Home Care.

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Review from E H (Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, Jane Caress Ltd's staff came to care for my husband, and they were exemplary, kind, professional and very thoughtful. They also helped me personally, and I could not fault the care recieved. Knowing that certain members of the team would arrive consistently was comforting, and allowed me
to strike up a very good relationship with them. In addition, the office and administrative support staff were very helpful and efficient.

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Review from J B (Daughter of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Caress Ltd has provided excellent care for my mother and we are so pleased to have found such reliable, friendly support.
The managing director is very client-focused and always professional. Her team are friendly, supportive and motivated.
There have been many occasions when the team have
gone above and beyond to offer support in times of urgency. The managing director has offered very useful advice throughout, making the whole experience very personal and reassuring.

Reply from Jane Caress, Managing Director at J C Home Care

Thank you for the review of our services, we are pleased that we can assist your mum in staying at home and doing the extra calls when she's not well. We acknowledge it's not easy for you when you are so far away. Kind regards.


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Review from P B (Wife of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A carer comes to my home once a month for 48 hours to give me respite from caring for my husband.
Last month whilst I was away my husband suffered a T.I.A. The carer got help immediately and my husband was taken into hospital. The carer was exemplary, she coped with the situation efficiently, professionally,
and with great compassion. She went to the hospital with my husband and stayed with my husband all day until I was able to get there.
The owner of the care agency kept me informed at all times, which was so comforting.

Reply from Jane Caress, Managing Director at J C Home Care

Very many thanks for your review, I will pass on your lovely comments to the Support Worker. Kind regards.


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Review from V L (Wife of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my worries on meeting Jane Caress Ltd. I simply couldn't find fault with any member of her staff. My husband was treated with the greatest care, warmth and understanding plus patience.

Reply from Jane Caress, Managing Director at J C Home Care

Thank you for your kind comments, I hope also that we make life for yourself a little bit easier. Keep in touch, Kind regards.


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Review from Elizabeth K (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team took care of my father in the last 6 months of his life. How we ever managed without them I don’t know. They cared for Dad with respect, empathy and kindness and were sympathetic to all his needs. Importantly, the support they gave us as a family was second to none. I cannot
recommend the manager and her team highly enough, they really are 5-star.

Reply from Jane Caress, Managing Director at J C Home Care

Thank you so much for your kind words, they really do mean a lot to me and the team. We are pleased we made a difference no matter how small it may have been. I will pass on your comments to the team who support firstly your dad and his family. Kind regards.


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Review from D H (Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t ask for a better treatment and thoughtfulness, every need thought of, and other needs suggested and then a check to see everything had happened. For example: was I satisfied that the treatment was happening; was the kettle I was using too heavy; was access to the toilet reasonable?

Reply from Jane Caress, Managing Director at J C Home Care

Thank you for your kind words; they mean a lot to me and also the team that assists you to remain independent at home.
Kind regards.


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Review from Steve P (Nephew of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1. Support was flexible to the client's needs.
2. The care given was completed to a high standard.
3. But, perhaps most importantly, the carer engaged and communicated with the client in a very positive fashion.
Overall, great care was provided enabling a longer time at home before care needs required
a nursing home.

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Review from J R (Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very organised. Looks after stuff and makes me feel like I have a friend. The girls are trained in what people need and make me feel safe. Whatever is done is done right. Nothing is too much.

Reply from Jane Caress, Managing Director at J C Home Care

Very many thanks for your comments. I am pleased to hear that you feel that we look after our staff and our staff are trained.
Kind regards.


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Review from M N (Wife of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers came for approximately 8 years and were all very helpful.

Reply from Jane Caress, Managing Director at J C Home Care

We were so pleased that we were able to support with the care for your husband and hopefully made your life a little easier.


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Review from P H (Daughter of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that came to help Mother were very good and caring. They knew what needed to be done and did not need asking. We were very happy with them.

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Review from C R (Friend of Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the dedication and compassion shown by Jane Caress carers when looking after my next-door neighbour. They were friendly and trustworthy and their devotion to him was never in question. He always looked forward to their visits and they were a real tonic for him, especially in
his later years. I recommend them to anyone looking for someone to care for a loved one.

Reply from Jane Caress, Managing Director at J C Home Care

Very many thanks for taking the time to send the review about our services. You were also a great comfort and friend to our client and gave his son who does not live locally peace of mind that there was someone who cared and kept an eye on him outside of the times when we were not there.


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Review from B B (Son of Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Caress and her team looked after my very elderly father in his house for over three years, including right through the pandemic and until his very peaceful death at home aged 94. The team cooked, shopped and cleaned for my father but most of all provided company and friendship. In the last year
or so they provided personal care too and everything was always to the highest standard of professionalism and good cheer. Very highly recommended.

Reply from Jane Caress, Managing Director at J C Home Care

Very many thanks for your kind words. The team enjoyed going to him and hopefully enabled him to be in control right to the end.


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Review from A S (Client) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in hospital and needing help with personal care on discharge, I chose Jane Caress Ltd because my brother and a friend had used them and had excellent service. Initially, the manager visited me at home and took note of all my details, background, family, interests and care needs. This allowed
her to match a carer with me and agreed on the frequency of visits. Their care was excellent, and as well as personal care, they were able to assist with anything else I needed help with.

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Review from April S (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Caress’s carers looked after my mother for over 10 years until her death.
I lived 150 miles away, so had to depend on them almost entirely for Mother’s care and the day-to-day running of the house.
They were brilliant at both! They were always professional as well as friendly and very, very kind.
I
have no hesitation in recommending them.

Reply from Jane Caress, Managing Director at J C Home Care

Very many thanks for your kind words April. It was really the small dedicated team that made the difference to your mum.
Kind regards.


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Review from Christine P (Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I was under 65 when I started and not physically disabled, I couldn't find a care company who would help me. The staff are extremely helpful; they are professional and show great welcome and sensitivity to what is needed. I feel very understood. An agoraphobic is very misunderstood, I have been helped
to realise my worth.

Reply from Jane Caress, Managing Director at J C Home Care

Hi Christine. Very many thanks for taking the time to send the review about us. It really made my day when you emailed me with the progress that you had made last week and how well you did going out last week with one of our Support Workers. Keep up the good work, you will get there.
Kind regards.


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Review from Lisa S (Daughter of Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received from Jane Caress Ltd was outstanding. Excellent care received for my mum in palliative care stages and end of life care. The carers cared for Mum but also the whole family with true person-centred care. Excellent communication and care that went above and beyond. I would highly
recommend Jane Caress and the team. From the bottom of our hearts, thank you.

Reply from Jane Caress, Managing Director at J C Home Care

Many thanks for your kind words, your mum was a joy to support and you as a family made the support workers feel so welcome in your home.


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Review from Jane V (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have looked after my mum for over 20-years.
The manager and her team have been amazing and have helped my mum through muddy waters on numerous occasions. Always there to help and advise when needed.
The manager is lovely and understands the industry really well.
Highly recommended
business with real people who really care
Thank you for everything you have done to make my mums life easier.

Reply from Jane Caress, Managing Director at J C Home Care

Hi Jane, very many thanks for your kind words. I am sure that we will stay in touch, and as always, I will be at the end of the phone.


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Review from L R (Daughter of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Jane Caress Ltd highly enough. My daughter was getting married, and it was important to her that her grandmother be able to attend. My mother was not well enough to be there for the whole wedding, and we needed someone to look after her and bring her home early. A friend recommended
Jane Caress, and when we contacted them, they immediately wanted to help, even though it was not something they usually did. Both the owner and carer who would be with us on the day came to meet Mum and I beforehand, and Mum kept remarking how nice they both were. On the day, the carer was invaluable. She helped Mum get organised when the house was in panic mode, without being asked. The carer looked after her at the ceremony and then brought her home. She stayed with Mum until she went to bed. I was able to enjoy the wedding knowing Mum was well taken care of. It meant so much to her and to all the family that she was able to be at the wedding.

Reply from Jane Caress, Managing Director at J C Home Care

We were so pleased to enable your mum to attend her granddaughter's wedding; it would have been so sad had she not been able to go.
Kind regards.


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Review from Sharon P (Daughter of Client) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Jane Caress highly enough. My dad lived alone, and it was important to him to stay as independent as possible for as long as possible. When we started looking into home care, Jane Caress came highly recommended. The managing director organised a home visit, and we were reassured by her
knowledge, professionalism and empathy. The support workers, without exception, were absolutely fantastic with Dad. They were so kind, caring, compassionate, and went above and beyond on many occasions. Dad was a private man who struggled with change and meeting new people, but because the support workers shared his sense of humour, he so looked forward to their visits. Dads needs, and therefore care plan frequently changed due to Alzheimer's. Changes were quickly and seamlessly implemented, and I must praise the girls in the office who were always super helpful and patient with me on the numerous times I needed to make updates. I would, without hesitation, recommend the Jane Caress team to anyone looking for home care.

Reply from Jane Caress, Managing Director at J C Home Care

Very many thanks for your kind words, they really do mean a lot to us. I will share them with the team who supported your dad. Kind regards.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for J C Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for J C Home Care is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for J C Home Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about J C Home Care

What Type of Services does J C Home Care offer?

J C Home Care offers Home Care.

How many Carers does J C Home Care employ?

J C Home Care employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact J C Home Care to verify any information. View our terms and conditions. J C Home Care has an Enhanced Service – more info.