J C Home Care

5 Leyburn Road, Masham, Ripon HG4 4ER
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10 35 Reviews
  • J C Home Care, Ripon
JC Home Care is a small, independent, family-run business based near Masham, North Yorkshire.

They provide high-quality care to clients aged 18 or over with wide-ranging needs, enabling them to continue living independently in their own homes. Areas covered include Masham, Bedale, Leyburn, Ripon, Richmond and the surrounding villages.

With over 45 professional, caring and well-trained support workers, JC Home Care provides services ranging from one-hour calls to 24-hour live-in care, including anything from companionship and basic domestic support through to managing complex conditions such as Multiple Sclerosis and Parkinson’s disease. They also offer respite and palliative care and support several clients with dementia.

The care given follows detailed care plans, tailored to the specific needs and wishes of each client. These are drawn up from information gathered from the client and from relatives or friends during an initial visit and updated as and when changes occur.

Clients are visited by the same friendly support workers each week at the times which suit the client best. All calls are for a minimum of one hour, as the company believes that high-quality care cannot be delivered in less than an hour.

Staff go through a careful selection process, which includes disclosure and barring service (DBS) checks. They are capable, caring and receive in-depth training, which is updated on a regular basis.

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Care Provided by J C Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jane Caress Ltd
  • Person in charge
  • Ruth Walker (Registered Manager)

J C Home Care Reviews (35)

Total of 35, showing 21-35
10

J C Home Care has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time J C Home Care has 35 reviews.

Overall Experience

  • 33
  • 2
  • 0
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Date Published

35
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4
10
25

Review from T H (Daughter of Client) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her excellent team took on both my parents at a critical time and at short notice. The manager made a very detailed assessment of their care plan, and although very busy, managed to arrange a care rota very quickly. All of the team were lovely, caring people. The manager made herself
available 24/7 for advice, especially as my parents needs changed during their period of care. She provided lots of additional advice concerning social care in general, learned from her many years in the business.

Reply from Jane Caress, Managing Director at J C Home Care

Very many thanks for sending this review. I will your feedback to the support workers who supported your parents.
Kind regards.


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Review from David W (Son of Client) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Caress offered the most fantastic service of care to my mother at a time of unparalleled difficulty with Covid and the lockdowns. Always prepared to help. Their service went above and beyond and was perfectly tailored around the individual.

Reply from Jane Caress, Managing Director at J C Home Care

Many thanks for your kind words; it's much appreciated.


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Review from M K (Wife of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jane Caress Ltd provided a flexible service over 2 years for my disabled husband up to his death in August 2020. The managing director comes to the house and provides a full care plan based on our conversations, which she frequently updates as necessary. She is caring and assiduous and helpful in obtaining
allowances and equipment and liaises with health professionals. The care workers provided are well-vetted, absolutely honest and work to the highest professional standard. They are very friendly.

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Review from K W (Daughter of Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers and management. Mum was very happy with her care and looked upon the carers as trusted friends. Jane Caress was always helpful and supportive with additional information and advice where appropriate. Very happy to recommend.

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Review from J S (Daughter of Client) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after with dignity and respect. He looked forward to the carers visiting him each day and was able to rely on them for care and conversation. I live 70 miles away so was not able to visit as often as I would have liked. It was a great comfort to know that he was so well looked
after. They responded quickly when he had health care emergencies and went above and beyond to look after him. Can't praise them highly enough!

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Review from J P (Daughter of Client) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best service anyone can hope for. This is an excellent provider. The staff are well trained and very caring. They have become part of the family! The management is superb - always quick to respond and with a real knowledge of each client's needs.

Reply from Jane Caress, Managing Director at J C Home Care

Thank you very much for your kind comments, it's much appreciated.


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Review from Stephen H (Son of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents unexpectedly requested support between Christmas and New Year. The manager and her team reacted immediately and extremely professionally. As a result, I was able to arrange help within days. Over the following eight months, I was immediately informed of any issues regarding my parents and
consulted regarding changes in support needs. I always felt that my parents were in great hands and they too really appreciated the manager's ladies help. Highly recommended.

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Review from Muriel F (Daughter of Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used this company to help look after my father who was aged 92, the help I received was excellent and if I needed advice it was always available.
Dad looked forward to the staff coming to call to do the things needed and then a friendly chat.

Reply from Jane Caress, Managing Director at J C Home Care

Many thanks for your kind words. It means a lot to know that we have made a difference to a person's life.


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Review from Jane R (Daughter of Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you're trying to find care for a loved one so they can stay in their own home and be cared for, respected and listened to, it's an emotional and difficult time. The team at Jane Caress were fabulous, the carers listened, supported, encouraged and cared. There was advice when I needed it from the
office team. I can't thank them all enough. Mum was reluctant to have any help but learnt to trust, like and value the Jane Caress team.

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Review from Michael M (Son of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company and nothing was too much trouble when plans had to be altered at short notice.

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Review from Gillian B (Daughter of Client) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the past 6 years, my mother has been helped to live with me at our home by having carers from Jane Caress without having to have live in care. The girls have been so kind, really interacting with Mum, very willing to go the extra mile. We have had many different girls bringing different attributes.
The office was very helpful in finding extra cover when needed. I would certainly recommend them to friends.

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Review from Sylvia T (Wife of Client) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect for our needs.

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Review from Susan P (Wife of Client) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the team enough. I was struggling to find any sort of respite care. Some companies don't want to cover rural areas.
The flexibility was most helpful to us as well as the regular care. My husband got on well with all the carers and they did a marvellous job.
If I went away I was confident
that he would be looked after properly.
Ten out of ten as far as I am concerned!

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Review from P A (Client) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The smiling faces and cheery greetings if the carers as they arrived each day was a real boost to my morale and their kindness and care has been instrumental in my improving health.

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Review from Judith H (Daughter of Client) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care offered to our mum whilst she was still able to remain at home. We have previously had experience of two care providers and have found Jane Caress to be in a different league. The whole team have provided a level of care that at times has been above and beyond what
has been necessary. It was refreshing to find carers who have an understanding of the needs of someone who suffers from dementia and who were able to provide the appropriate level of care.
It was very reassuring to know that Mum was provided with the best care possible in her own home.
We would have absolutely no hesitation in recommending Jane Caress.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for J C Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for J C Home Care is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for J C Home Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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