Acqua Doria Ltd

Channing House, 14 Butts Road, Alton GU34 1ND
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9.5 9 Reviews
  • Acqua Doria Ltd, Alton
Acqua Doria Ltd offers compassionate home care services in Alton and Bordon to help people stay independent in their own home for longer.

The home care provider also offers training courses to health care businesses which cover subjects such as First Aid, Health & Safety and Moving and Handling.

Home care staff provide support with personal care, medicine management, assistance attending medical appointments and social events, respite care, etc.

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Care Provided by Acqua Doria Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Acqua Doria Ltd
  • Person in charge
  • Jadie Brudenell (Manager)

Funding & Fees Guide for Acqua Doria Ltd

  • Prices

  • The basic rate is £29.50 per hour Monday - Friday, different rates apply for other durations and times.

Acqua Doria Ltd Reviews (9)

9.5

Acqua Doria Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Acqua Doria Ltd has 9 reviews.

Overall Experience

  • 9
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Date Published

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Review from Robert T (Son of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acqua Doria has been looking after for several years now. My mum and I have found them to be very reliable, very flexible and very professional. It is always easy to get some advice and make contact with someone who knows what they are talking about.

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Review from Christopher B (Son of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Acqua Doria to care for my mother in her own home for the past year. The standard of care has been excellent: carers are friendly and professional and are genuinely concerned about the well-being of the client. They are prompt to inform me (client's son) of any issues and are proactive
in taking the necessary action to resolve them. The senior staff are quick to suggest ways of making Mum's life more satisfying and interesting for her. Overall we are delighted with the service provided.

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Review from Wendy R (Daughter of Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late parents both received excellent care for around 15 years between them, Acqua Doria where known to Mum as her Angels, providing excellent person-centred care at all times, very professional, showed respect and dignity, nothing was too much trouble for them, mum had Parkinson's and remained in
bed for quite a few years and dad developed dementia, all cares were well trained and always had a smile and kind word. I know if it had not been for their care mum and dad would not have been able to stay in the family home to the end of their lives, we as a family cannot thank them enough.

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Review from Beverley L (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the palliative care that the wonderful staff from Acqua Doria provided during my father's short spell at home before his death in February 2024. We had two carers four times a day and they were never less than 100% reliable, always keeping us informed as to who and when the next carers
would be. It was immensely reassuring to us to have such knowledgeable carers; they knew exactly what care and equipment Dad needed and were able to quickly and efficiently source exactly what they needed. They made sure that Dad always maintained his dignity and always kept us informed as to what was happening, leaving us to get on with making sure that Dad was able to take his leave of friends and family without us having to worry about his health care.
We were very moved by the fact that Dad's two main carers asked to come to the funeral.

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Review from H W (Niece of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beyond excellent! It is not possible to recommend Acqua Doria highly enough. From our first point of contact with the company has given us first-class service, care and support. Every member of the team is wonderful. They put their client and the family first and make sure they are cared for with complete
dignity and respect. The company put the care into caring at home.

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Review from J S (Daughter of Client) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to start having carers because of her dementia, she would often forget to take her medication. She could be quite stubborn sometimes, refusing to have a wash or get dressed but most of the carers had a way of getting around this with a bit of gentle persuasion. I was always kept informed if
mum wasn't feeling right or if she'd had a fall, she got on with all of the carers, she was quite happy to have a chat rather than get washed or dressed sometimes so the carers would just sit and have a chat with her instead.

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Review from Michael S (Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the client, I would like to say that during the time Acqua Doria team have been helping me since my hospital stay last year has been excellent. I have been treated with dignity and they do a lot to keep me fit and well! Any help needed at home is provided, new carers seem to also be able to work
well within requirements. Thank you everyone at the company!

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Review from Neil L (Son of Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acqua Doria home carers took such good care of my father for well over two years. Every home visit was an event he could look forward to, as the care team brought him daily comfort and kindness when he had so little else to enjoy, being housebound and then bedbound. The carers provided a wide range
of services from personal care to meals to laundry to prescription medicines. Super professional, the family have nothing but praise for the care that dad received. Highly recommended.

Reply from Angela Withey, Registered Manager at Acqua Doria Ltd

Thank you for your kind words, Neil. Your dad was a pleasure to care for, we will all miss him. Take care. From all the team at Acqua Doria.


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Review from David B (Son of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Dad returned home, the way the care team have treated him has been excellent. It is reassuring that the care team are looking in on him and making sure he is ok. My dad is gaining confidence as a result which has seen him venture out to the communal room and socialise more.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Acqua Doria Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Acqua Doria Ltd is calculated as follows: ( (28 Excellents x 5) ) ÷ 28 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acqua Doria Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Anji

Anji Withey

Job Title: Registered Manager

Joined: 2003

Anji is the Managing Director of Acqua Doria Limited and the Registered Manager for home care and has worked in healthcare for over 30 years.


Jadie

Jadie Brudenell

Job Title: Manager

Jadie first worked for us 10 years ago before going on to work in various other care sectors. We’re delighted that she has re-joined us with a wealth of industry knowledge and experience as Deputy Manager.


Jade

Jade North

Job Title: Community Support Manager

Jade joined our team in 2019, she has a diverse background in care having worked in establishments and various community settings. Jade works both in the community and the office and dedicates her time to supporting our team of carers and ensuring that they deliver a high standard of care.


Stuart

Stuart Withey

Job Title: Trainer

Stuart joined us almost 15 years ago and provides all the face-to-face training required for our trainee carers and refresher courses for our more experienced staff.


Jenny

Jenny Anders

Job Title: Supervisor

Jenny started working for Acqua Doria in 2013 and has achieved her Level 5 qualification. Jenny helps supervise and support all of the carers and plays a vital role in ensuring that we are able to respond rapidly to changing needs of our service users in the community.


Ella

Ella Maton-Cole

Job Title: Team Leader

Prior to joining us, Ella worked in childcare. Her caring nature and ability to adapt meant she quickly became a valued member of the team. Ella was promoted to Team Leader where she uses her skills in the community to support other carers.


Frequently Asked Questions about Acqua Doria Ltd

What Type of Services does Acqua Doria Ltd offer?

Acqua Doria Ltd offers Home Care.

How many Carers does Acqua Doria Ltd employ?

Acqua Doria Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acqua Doria Ltd to verify any information. View our terms and conditions. Acqua Doria Ltd has a Platinum Service – more info.