Agincare Live-in Care

Agincare House, Admiralty Buildings, Castletown, Portland DT5 1BB
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9.3 12 Reviews
  • Agincare Live-in Care, Portland
Agincare Live-in Care provides round-the-clock care to people in their own home at a price that is comparable to many care homes throughout the country. Care workers enable individuals to live independently in a familiar environment for longer.

Care workers understand that by providing specialist person-centred dementia care, the quality of life for you and your family and friends can be significantly enhanced.

Each plan of care is bespoke and tailored to your unique requirements and reviews of your care plan are undertaken as and when your needs change.

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Care Provided by Agincare Live-in Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Beer (Manager)

Funding & Fees Guide for Agincare Live-in Care

  • Prices

  • We offer flexible care to suit your needs from as little as 3 days per week. Fees start from £785.

Agincare Live-in Care Reviews (12)

9.3

Agincare Live-in Care has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Agincare Live-in Care has 12 reviews.

Overall Experience

  • 11
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Date Published

12
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8

Review from Lynne M (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a live-in carer from Agincare looking after our mother since November 2024 and have a main carer who stays with mum for 6-8 weeks at a time before having a break. The company has, from the start, been professional, supportive and always keeping us informed. In this instance, however, my
sisters and I would really like to praise the care mum is getting from her live-in carer. She is everything we wanted for our mother to feel happy, comfortable and safe. Her meals are fantastic, and Mum has a renewed passion for her food. She has long and interesting conversations with Mum, which is such a wonderful social experience. However, it is her kindness and willingness to really care for Mum when she is unwell. Mum had a mini stroke this weekend, and mum's carer sat with her for hours until mum went off to sleep comfortably and peacefully. Mum was so grateful as she was feeling very distressed during this time. Thank you so much.

Reply from Michelle Beer, Head of Operations at Agincare Live-in Care

Thank you for your review, its lovely to read how wonderful your mother and her carer have cooking in common, we will pass your compliment on to her. Kind Regards.


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Review from Claudia S (Daughter of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare arranged live-in care for my mother from the end of April to the end of August 2024.
I was very impressed with the management, organisation, and level of support provided by Agincare, particularly the local manager. The carers provided fit our requirements, and they were well-trained and
diligent in their care.

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Review from Ian K (Son of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Agincare since Jan 2023 and couldn't ask for a better care company. From the management to the carers, they are diligent, caring, supportive, and always available for the family. Mum was admitted to hospital for a week in July and 2 carers visited her every day spending over 4 hours
with her each time.

Reply from Michelle Beer, Head of Operations at Agincare Live-in Care

Thank you for your lovely feedback, I appreciate you taking the time to provide us with this. I have shared this feedback with the team. Kind Regards.


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Review from A L (Sister of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of care provided in the home by the Agincare carers who care for my sister is tremendous; I cannot speak highly enough of them and the quality of care they provide. This has been consistently so over time and has been commented upon a number of times (again over time) by medical professionals
during home visits. I trust the carers implicitly as does my sister and I am always impressed by both their attention to detail and their professionalism. Their communication with me is appropriate and always show sensitivity to my sister's needs.

Reply from Michelle Beer, Head of Operations at Agincare Live-in Care

Thank you so much for taking the time to provide us with this valuable feedback. It is lovely to hear that the care provided to your sister is of the quality and standards we always aim to achieve. I will ensure that your comments are shared with the care team appropriately. Kind regards


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Review from John W (Nephew of Client) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live with my aunt, who has severe dementia.
What's important for her is the character and experience of the actual carer, not the agency that employs them.
We were very lucky in this respect, as the hospital had selected Agincare and they happened to send an excellent and very experienced professional
lady.
I myself have had very little direct contact with Agincare, as this carer and her colleague, who covers for her during her holiday breaks (also employed by Agincare), have made a very good job of looking after my aunt for the last year.
However I do have to say that as employers, Agincare appears to be amazingly incompetent, and the support they have provided for our carers at times when they needed it has been pitifully inadequate.
So if you choose Agincare, or have them assigned to you, my advice would be to find out as much as you can about the actual carer they are proposing to send to you.
Look carefully at their experience, and interview them first if you can, because you'll get no help from Agincare - and more importantly, neither will they.

Reply from Dan Steadman, Operations Director at Agincare Live-in Care

Hi John, I am delighted to hear that your Aunt has received excellent care. I would be really interested to hear about your experiences of the broader support to the careworker - would you be able to contact me on dan.steadman@agincare.com to give me more details so that I can address any issues directly? Dan Steadman Operations Director


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Review from E L (Daughter of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has been cared for by the care workers since September 2017. The care worker is very kind and gentle and is very respectful too. She always maintains my mother's dignity. She is extremely caring and very well organised. Very clean and tidy I cannot praise her highly enough.

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Review from Constance R (Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, it has been very good. My carer is a complete joy some of the other girls have been too quiet. Only speak when spoken to. Need company and chat overall experience been ok. Care has been good.

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Review from Colline D (Daughter of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Aginecare Live-in Care Services to be a well-established care agency very organised taking great care to match the right carer to the client. Good communication and support for client and family.

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Review from S D (Client) published on 29 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare Live In Care enables me to lead a meaningful and interesting life, in addition to looking after my daily needs.
The Management treat the clients as individuals and do so with kindness and consideration.
The carers are very kind and helpful, and they enable me to live my life as fully as possible.
They also make my life more interesting and help me to learn new things. They get on well with my family which is very much appreciated.
I have an excellent long-term permanent carer, and very nice carers to cover her time off.
The care manager telephones me weekly and makes regular home visits. I feel she knows me well and has my best interests at heart. my coordinator is organised and looks after both myself and my carers.
I have received care from Agincare for 6 years and they make a huge difference in my life. I am very grateful to them and thankful that they are my care providers.

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Review from M S (Niece of Client) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family were very dubious about having a care worker in the house but we couldn't have been more wrong. My Uncle is thriving more than I have seen in a long time. He is eating better and is happier and has even been into the garden which is something he loved doing but stopped when we lost my
Aunt and his health declined. It really makes me smile to know that there are caring people out there and Agincare has certainly found them.

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Review from Mr A R (Grandson of Client) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first started thinking about finding care for my grandmother, I didn't know where to look and was initially worried about speaking with a stranger over the phone about something so personal to me. I typed in live-in care on google and called the first number to appear and I am relieved it was
Agincare I called.


In the first few minutes, I knew I had made the right choice for my grandmother. The advisor was friendly and approached the situation in a caring and sensitive manner.
We arranged to have an appointment with an assessor and spoke at length over a cup of tea and when we were ready to move forward they let us choose our own care worker.


The care worker we chose was excellent and upon arrival hit it off with my grandmother, we have had care now for several months and I feel safe in the knowledge she is being looked after by someone I can trust.


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Review from Tilly J (Daughter of Client) published on 31 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Agincare for the sensitivity that they have shown to my father and to me, his daughter, in arranging full-time live-in care for my father. Both Dad and I were very impressed with the lady who came and visited my father in hospital to assess his needs. She demonstrated that she
was not only assessing how he was physically and medically, but to genuinely get to know him in order to match him as closely as possible to a carer. Agincare were able to provide a carer so swiftly meaning my father was able to get out of hospital in less than a week.


The carer, in the words of my father is "a gem". I know that being a carer is his job but he brings to it such gentleness, respect, encouragement and genuine "care" for my Dad at all times. I know that he is there for Dad and this means so much to both of us. One hears so much about the care of the elderly (mostly bad) but this is one person who is very positive about the care received to date.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Agincare Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Agincare Live-in Care is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Live-in Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Agincare Live-in Care

What Type of Services does Agincare Live-in Care offer?

Agincare Live-in Care offers Home Care.

How many Carers does Agincare Live-in Care employ?

Agincare Live-in Care employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Live-in Care to verify any information. View our terms and conditions. Agincare Live-in Care has an Enhanced Service – more info.