Agincare Weymouth & Portland (Home Care & Live-in Care)

Agincare House, Admiralty Buildings, Portland, DT5 1BB
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9.1 16 Reviews
  • Agincare Weymouth & Portland (Home Care & Live-in Care), Portland
Agincare UK Weymouth provides support to the elderly, adults and children with learning disabilities and adults with mental health conditions.

The Weymouth and Portland branch can provide assistance with all aspects of personal care, shopping visits, companionship and domestic help.

The hand-selected care team are dedicated and professional and will provide the highest quality care, promoting an ethos of privacy and dignity at all times.

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Care Provided by Agincare Weymouth & Portland (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kelli Claxton (Manager)

Funding & Fees Guide for Agincare Weymouth & Portland (Home Care & Live-in Care)

  • Prices

  • £12.94 - £27.93

Agincare Weymouth & Portland (Home Care & Live-in Care) Reviews (16)

9.1

Agincare Weymouth & Portland (Home Care & Live-in Care) has a Review Score of 9.1 (9.102) out of 10, based on 15 reviews in the last 2 years. Over all time Agincare Weymouth & Portland (Home Care & Live-in Care) has 16 reviews.

Overall Experience

  • 8
  • 6
  • 1
  • 0
  • 1

Date Published

16
7
12
15
1

Review from James C (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank one man for his efforts to help my Dad during January. He has been very engaging with Dad, helping him with his exercises, which he likes to do daily, helping him to learn a few new ones suitable for a 90-year-old man and also teaching him how to be safer using his stairs. Well
done, you really are making a difference.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. It is lovely to hear such positive feedback which we will ensure is shared with the team.


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Review from D F (Client) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ok. People are helpful and kind.

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Review from Peter N (Brother of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For a good while my sister has used the carers that Agincare have provided. My sister, once she got used to them, found them to be as the title suggests caring carers. She had them on an increasing number of visits each day and was always happy to have them come into the house. There have been occasions
when the time of arrival went wrong but this was always put right quickly.
We met some of the carers over time and we always found them pleasant, competent, with good attention to detail, and gave us the feeling we had left our sister in good hands.
We would highly recommend them.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you very much for taking the time to leave us a review. It is a great compliment to hear such positivity in the support your sister received from the care staff. We will ensure your kind words and compliments are shared with the team.


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Review from William A (Client) assisted by family/friend published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, no issues and happy with the level of care.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with the service provided by Agincare.


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Review from Brian S (Husband of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The only thing I am not happy with is having many male trainee carers we have more than our fair share it seems. The carers do not clean my wife's teeth on a regular basis although our old carers did.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

The presence of male trainee care workers may be a point of discomfort for some service users, particularly if you are not used to seeing as many as you may have done over the previous few weeks. It is essential for Agincare to ensure that all staff members, regardless of gender, are trained adequately and sensitively in providing personal care. I apologise for any discomfort caused during this period of time. It is completely valid to express concerns regarding the quality of care for your wife and I appreciate your feedback. I will raise your concern at the next care staff meeting and offer additional training to anybody who feels they require improvement.


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Review from Angela S (Partner of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main problem is the timings between carers' visits. My partner on several occasions has had a morning call around 9.30 am and 10.30 am but the time he is dressed and seated in his armchair time has moved on half an hour. Breakfast is late and that makes lunch late. They then want to put him to bed
at 7.15 pm which is far too early because there hasn't been enough time for him to have his evening meal.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I would like to apologise for any inconsistencies with the timings of your partner's visits and assure you this will be looked into.


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Review from Christine S (Wife of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, all is positive. Carers are great and usually contact with the office is positive.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. It is always encouraging to receive positive feedback that we can share with all staff.


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Review from C C (Daughter of Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the support of Agincare home care for a while now assisting Dad and it has been such an amazing comfort to us knowing that he is in such safe hands. Any carer that has visited him has shown him such kindness and consideration and always ensured that his dignity is maintained. They have the
utmost professionalism and are a credit to the company. Thank you so much for all that you do.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you very much for taking the time to leave us a review. It is a great compliment to hear such positivity in the support your Dad has received from the care staff. We will ensure your kind words and compliments are shared with the team.


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Review from P G (Husband of Client) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the carers cheerful and eager to help. Efficient and helpful. Timekeeping on the whole is good - we have "one touch" carers who are quite often under some stress due to timing pressures but this rarely affects their work.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave a review. We have noted your comment regarding timing pressures and will look into this, however, we are pleased to hear that this has not affected the level of care the staff provide for your wife. As always, we will share your compliments with the care staff, and thank you for sharing your thoughts with us.


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Review from John W (Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers excellent.
Everything fine.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave a review. We will ensure your comments are passed to the care team


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Review from C W (Client) assisted by family/friend published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers very kind, helpful, courteous and respectful. My care needs are met to how I wish to be looked after, if I ask for something to be done it's sorted without a problem.
Prior to them leaving, they always ask if there is anything else needed.

Reply from Karen Ingram, Area Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you very much for your kind words about the care team. I will make sure they receive this compliment.


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Review from L B (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have found Agincare very good. My mum, bless her, is fairly complex, which I appreciate. I would say 80% of the carers are excellent, show real care, make sure Mum is comfortable before they leave. The other 20% are ok but maybe need to think about what my mum is capable of doing herself,
which physically is very little now, sadly. When there are any issues and I have to phone the office, they are excellent, caring and don’t make me feel a nuisance, although I would rather not have to phone. All in all I would like to thank Agincare for all they do. It would be good if we could vote for carer of the month!

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Review from Sally S (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had a short break service assigned to us by Agincare to allow us to have time to ourselves away from my dad, who we are caring for. I have found the Weymouth Care Coordinator to be nothing but helpful with trying to assign us the short break hours under sometimes difficult circumstances
and we usually come up with a compromise on dates. She has always been understanding and willing to sort things out for us, which I am very grateful for. The carers that have been placed with us have been very good with Dad, enabling us to enjoy our time out knowing that he is being well looked after.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave your review. We are delighted to hear that Agincare Weymouth have been able to offer you valuable time away knowing that your dad is being well looked after. We will ensure your compliments are shared with the Care Coordinator in the Weymouth branch.


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Review from Chris C (Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor service, lack of communication from management and some carers.
Lack of understanding and wouldn't listen regarding any issues raised and because my care was being funded wouldn't listen to any complaints. I was told that as I was not paying for my care I didn't have a say about anything,
absolutely disgusting behaviour and not the way you treat your client.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave a review for Agincare Weymouth and I am sorry to hear of your concerns. We were aware of your concerns raised at the time which were acknowledged and responded to in a timely manner according to our complaints policy. I can confirm a full assessment was carried out with you and your wife documenting your preferences relating to the care and support you required following your 6 weeks of reablement which is funded until a full assessment is carried out. We would like to apologise for any errors in communication that may have occurred following the referral process from the Hospital Discharge team. We proudly work alongside them to make these transitions as smooth as possible by both organisations. We appreciate that it can be a difficult time with a large amount of information given in a short period. Both teams do try to ensure that communication is clear at all stages and are sorry for any confusion or shortfall on this occasion.


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Review from L H (Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care and support I receive from Agincare is very good. I am always treated with dignity. the staff are mostly patient, kind, helpful and supportive. Enabling me to stay as independent as I can be in my own home and I then feel safe and happy at home. Whenever I have a query or need to speak
to someone I know, I can always phone the office and talk to a member of staff who are also very friendly and helpful and do their best to resolve any issues I might have.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to share your views with us.


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Review from Andrea and Suzanne S (Daughter of Client) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I needed help quickly due to a difficult situation with my mum. We were treated with kindness, respect and staff went out of their way to help us get this in place within days. The field and office staff were fantastic and care is starting within days.
Can’t thank you enough for everything
you have done for us. Would recommend 100 %.
Huge thanks

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Current Review Score: 9.1 (9.102)

Overview of Review Score

The Review Score of 9.1 (9.102) out of 10 for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.102 for Agincare Weymouth & Portland (Home Care & Live-in Care) is calculated as follows: ( (37 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 88 Ratings = 4.102

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Agincare Weymouth & Portland (Home Care & Live-in Care)

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Meet the Team (1)

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Kelli Claxton

Job Title: Registered Manager

Joined: 2023

Kelli joined the Weymouth branch as a Registered Manager in April 2023 and has previously been a Registered Manager for Dorchester, with 21 years of experience working in care.


Kelli took on a Registered Manager role for the Dorchester branch in 2004 and stayed with the branch as manager until 2006. Since then, Kelli has managed several care homes and domiciliary care, including dementia care and has previously worked in Recruitment and Compliance. Over the years, Kelli has gained many qualifications such as ILM Level 3, NVQ3, NVQ4 and LMA.


Kelli's passion for care was sparked by her mother, who worked as an Auxiliary Nurse. Many weekends would consist of Kelli's mother taking her to work with her at the nursing homes, which is where Kelli started her first care role at the age of 16.


Frequently Asked Questions about Agincare Weymouth & Portland (Home Care & Live-in Care)

What Type of Services does Agincare Weymouth & Portland (Home Care & Live-in Care) offer?

Agincare Weymouth & Portland (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Weymouth & Portland (Home Care & Live-in Care) employ?

Agincare Weymouth & Portland (Home Care & Live-in Care) employs 94 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Weymouth & Portland (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Weymouth & Portland (Home Care & Live-in Care) has an Enhanced Service – more info.