Agincare Woking (Home Care & Live-in Care)

18 Boundary Business Centre, Boundary Road, Woking GU21 5DH
Submit a Review
8.9 5 Reviews
  • Agincare Woking (Home Care & Live-in Care), Woking
Agincare UK Woking offers good quality home care services in Woking in Surrey. Other local areas visited are West Molesey, Thames Ditton, Cobham and Chertsey. North West Surrey is also covered.

Domiciliary and live-in care services are offered to older people and young adults, enabling them to live at home, with independence, for as long as possible. More specialist services include dementia care, learning and physical disabilities care, and care services for mental health conditions.

Staff are chosen that are dedicated, compassionate and have good, relevant care experience. Rigorous checks and training are then undertaken.

Clients, their families and carers are kept up to date about any major care decisions or changes.

Treating individuals with respect and dignity at all times is of vital importance to the team.

Show Agincare Woking (Home Care & Live-in Care) on the Map

Care Provided by Agincare Woking (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Egle Ajibike (Registered Manager)

Agincare Woking (Home Care & Live-in Care) Reviews (5)

8.9

Agincare Woking (Home Care & Live-in Care) has a Review Score of 8.9 (8.933) out of 10, based on 5 reviews in the last 2 years. Over all time Agincare Woking (Home Care & Live-in Care) has 5 reviews.

Overall Experience

  • 2
  • 3
  • 0
  • 0
  • 0

Date Published

5
0
1
5
0

Review from Tracy C (Friend of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that come are mostly always kind and caring but a few I feel go out of their way to make her feel good just doing that little bit more to put her at ease and make sure she's got everything she needs these are four members of staff in particular they really do treat her with so much love and
care.

Reply from Egle Ajibike, Manager at Agincare Woking (Home Care & Live-in Care)

Thank you for your kind words toward our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane S (Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have continued to receive excellent care and support from Agincare Woking (Home Care & Live-in Care). My two main carers have taken the time to get to know me and my needs, gain my trust and confidence and treat me with dignity and respect. That care, support and friendship have had a positive impact
on my well-being.

Reply from Egle Ajibike, Manager at Agincare Woking (Home Care & Live-in Care)

Thank you very much for your review; we will pass your compliments on to the staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always nice and cheerful, friendly and happy to oblige. We sometimes have a laugh and a joke which is always welcome.
Those who have a chat before they go about their business are the ones I really appreciate.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P H (Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are really helpful and attentive, doing little extra jobs like postage, shopping etc,
I look forward to seeing each one arrive and have good chats with them all.
I wouldn't be able to still be at home without their care and attention.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nick G (Son of Client) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare has continued to give my father a very high standard of care. They have been very understanding and positive to him during a challenging period. He has recently had an operation and his recovery has been greatly enhanced by the caring and skilled regular staff that we are very happy with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.933)

Overview of Review Score

The Review Score of 8.9 (8.933) out of 10 for Agincare Woking (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.433 for Agincare Woking (Home Care & Live-in Care) is calculated as follows: ( (15 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 30 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Woking (Home Care & Live-in Care) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

No image found

Egle Ajibike

Job Title: Registered Manager

Joined: 2023

Egle joined the Woking branch as a Registered Manager in July 2023 and has been working in care since 2010. Working in care for over 10 years has given Egle the opportunity to climb the ranks, starting off as a Care Worker and now as a Registered Manager. Throughout the 10 years, Egle has been in every role to achieve where she is today.


Egle has achieved many qualifications, such as a Hydrology and Oceanography Bachelors Degree and an HDN Level 5 in Health and Social Care.


No image found

Candice Shillitoe

Job Title: Admin

Joined: 2013

I started out working for Agincare as a care assistant in 2013 and then got promoted to office Admin.


I have been in this role for nearly 5 years now, and have recently started my NVQ level 3 in business administration.


No image found

Leanne Jackson

Job Title: Deputy Manager

Joined: 2017

I joined Agincare AUK as a field care supervisor in April 2017, I was promoted to deputy manager in 2022. I really my job going out and meeting new people and supporting new care workers starting their careers in care.


Frequently Asked Questions about Agincare Woking (Home Care & Live-in Care)

What Type of Services does Agincare Woking (Home Care & Live-in Care) offer?

Agincare Woking (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Woking (Home Care & Live-in Care) employ?

Agincare Woking (Home Care & Live-in Care) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Woking (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Woking (Home Care & Live-in Care) has a Platinum Service – more info.