Agincare Southampton (Home Care and Live-in Care)

5D Rumbridge Street, Totton, Southampton SO40 9DR
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9.3 8 Reviews
  • Agincare Southampton (Home Care and Live-in Care), Southampton
Agincare UK Southampton is a high-quality home care service provider in Southampton and the surrounding areas.

Domiciliary care, live-in care, palliative care and respite care services are offered to those who require person-centred care at home.

Staff are only selected that are compassionate and caring, and who have strong past care experience. They are then CRB and reference checked before they have training.

Staff are continually supported to ensure that they constantly maintain high standards of care.

All staff members treat individuals with respect and dignity as a matter course.

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Care Provided by Agincare Southampton (Home Care and Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Ramune Vosyle (Manager)

Funding & Fees Guide for Agincare Southampton (Home Care and Live-in Care)

  • Prices

  • £13.78 - £28.74

Agincare Southampton (Home Care and Live-in Care) Reviews (8)

9.3

Agincare Southampton (Home Care and Live-in Care) has a Review Score of 9.3 (9.289) out of 10, based on 8 reviews in the last 2 years. Over all time Agincare Southampton (Home Care and Live-in Care) has 8 reviews.

Overall Experience

  • 4
  • 4
  • 0
  • 0
  • 0

Date Published

8
0
1
8
0

Review from J T (Wife of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care rotas are a shamble, hence why you have lost many good carers, the ones that are left, they are well-presented and polite.
I feel that people under the age of 18 should not be employed as a carer as it would feel like one of my grandchildren getting me showered and dressed, it's not right.

Reply from Mica Harris, Registered Manager at Agincare Southampton (Home Care and Live-in Care)

Thank you for taking the time to leave a review. We take any concerns very seriously and we will be sure to take yours on board.


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Review from J M (Relative of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer supports my cousin by encouraging and helping her with showering and washing her hair which makes her feel better. She has severe mental health issues.
The carer is here to increase her confidence. My cousin loves seeing her, she brightens up her day and she is a natural carer, although young
she has what is needed in a very demanding but rewarding career, we wish her well, and thank her.

Reply from Mica Harris, Registered Manager at Agincare Southampton (Home Care and Live-in Care)

Thank you for taking the time to leave a review, we really appreciate it. We are delighted to hear such positive feedback and are so happy that your cousin is satisfied with her care. We will make sure we pass this feedback on to the carer.


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Review from M L (Client) assisted by family/friend published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today I was happy with my care, my experience on the whole is alright. I get quite tensed up when seen to. I get hungry when I don't understand what is being said to me. Sometimes, otherwise, I'm quiet and just accept things. I can't get out of bed at all, so get frustrated. I get on alright with the
carers.

Reply from Mica Harris, Registered Manager at Agincare Southampton (Home Care and Live-in Care)

Thank you for taking the time to leave a response. I am glad to hear you are happy with your care and will pass this feedback on to the team.


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Review from V W (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care provided by Agincare Southampton. The staff are pleasant and approachable. There have been a couple of minor miscommunications when altering visiting times but apart from that I have no complaints.

Reply from Mica Harris, Registered Manager at Agincare Southampton (Home Care and Live-in Care)

Thank you for taking the time to leave a review, we really value your feedback and will pass this onto the team.


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Treated with Dignity

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Review from E T (Daughter of Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer has been extra kind, gentle and understanding of my mum's needs on every visit always. No problem that has occurred has been dealt with as professionally and efficiently as possible with the utmost care!
Thank you so much Agincare! All the staff are extra special!

Reply from Mica Harris, Registered Manager at Agincare Southampton (Home Care and Live-in Care)

Thank you for your lovely review! We are so pleased that you are happy with the service your mum is receiving, and really do appreciate you taking the time to share your thoughts. We will make sure your kind words are passed on to the team.


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Review from Alwyn S (Friend of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are helpful and presentable. They help my friend very well with day to day tasks that she would struggle to do otherwise. It also helps me as well because I am not physically able to do as much as what the carers do.

Reply from Mica Harris, Registered Manager at Agincare Southampton (Home Care and Live-in Care)

Dear Alwyn, I am so happy to hear that our services help both of you. Thank you for your kind words I will feed this back to the team.


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Review from J W (Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all my carers.

Reply from Mica Harris, Registered Manager at Agincare Southampton (Home Care and Live-in Care)

Thank you for your review and your kind words. We will pass this on to the team. I am so pleased to know you are happy with all of the staff and services.


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Review from Wendy K (Daughter of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has always had great home care calls from Agincare. Carers always attend and provide a rota weekly so we know the estimated times of calls. All her carers she thinks of as her friends now, as they always all go above and beyond just her basic care needs to make her feel safe and cared for.
Very friendly and professional at all times and brighten my relatives day. The office is always contactable and has an out of hours number. As a relative of a service user I have full confidence and trust that my relative is in good hands when I am unable to be with my relative.

Reply from Mica Harris, Registered Manager at Agincare Southampton (Home Care and Live-in Care)

Dear Wendy, Thank you for taking the time to review our service. It is lovely to hear such positive feedback and we will ensure we pass this onto the team.


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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Agincare Southampton (Home Care and Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.489 for Agincare Southampton (Home Care and Live-in Care) is calculated as follows: ( (26 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 47 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Southampton (Home Care and Live-in Care) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Mica Harris

Job Title: Registered Manager

Joined: 2022

Mica joined Agincare as a Registered Manager in September 2022 and has been working in care for 4 years.


Prior to working in care, Mica gained her Level 3 qualification at college and began working her way up. Starting as a care worker and then developing into more senior roles such as Supervisor, Locality Manager and now Registered Manager.


Mica has a real passion for helping others which led to her finding a lifelong career in care, which she greatly enjoys.


Frequently Asked Questions about Agincare Southampton (Home Care and Live-in Care)

What Type of Services does Agincare Southampton (Home Care and Live-in Care) offer?

Agincare Southampton (Home Care and Live-in Care) offers Home Care.

How many Carers does Agincare Southampton (Home Care and Live-in Care) employ?

Agincare Southampton (Home Care and Live-in Care) employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Southampton (Home Care and Live-in Care) to verify any information. View our terms and conditions. Agincare Southampton (Home Care and Live-in Care) has an Enhanced Service – more info.