Agincare Eastbourne (Home Care & Live-in Care)

Ground Floor Office & Suite 2, 13 Gildredge Road, Eastbourne BN21 4RB
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9.9 13 Reviews
  • Agincare Eastbourne (Home Care & Live-in Care), Eastbourne
Agincare UK Eastbourne offers high-quality home care services; helping people remain living at home for as long as possible in the Eastbourne area.

Care packages are made up of a variety of different services, some of which include; dementia care, Parkinson's care, diabetes care and cancer care.

Candidates are rigorously vetted. They are fully CRB and reference checked. Training is given a high priority, with ongoing support offered to the team to make sure they maintain the best possible care standards at all times.

Effective communication is essential to all the team, who keep clients, family members and carers up to date about any major care decisions.

Clients treat every individual with the utmost respect and dignity.

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Care Provided by Agincare Eastbourne (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Sheena Wilkins (Manager)

Funding & Fees Guide for Agincare Eastbourne (Home Care & Live-in Care)

  • Prices

  • £19.95 - £29.00

Agincare Eastbourne (Home Care & Live-in Care) Reviews (13)

9.9

Agincare Eastbourne (Home Care & Live-in Care) has a Review Score of 9.9 (9.928) out of 10, based on 12 reviews in the last 2 years. Over all time Agincare Eastbourne (Home Care & Live-in Care) has 13 reviews.

Overall Experience

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Date Published

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Review from Lee N (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The office staff and carers of Eastbourne Agincare, in the office the ladies are caring, efficient and I would highly recommend this office to anyone who needs care. They go above and beyond!
As for the carers, they are a super bunch of ladies, who do this job because they care. They greeted Mum
as though they were her daughters, they were gentle, efficient and gave Mum the support she needed until the end. Words cannot express my gratitude!

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you for your very kind words. Your mum was a lovely independent lady, who was very determined to remain at home. I am so glad we were able to support her with her wish. She will be missed by all. I will miss seeing her watching out the window when I go past looking and enjoying the dogs/children enjoying themselves which used to give her so much joy.


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Review from G W (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Agincare has been totally positive. I have a major mental illness and slowly, through devoted care, I have progressed from being very depressed to very positive and well.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

It is lovely to hear that the care you have received has had a positive effect on your daily living.


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Review from Lezza M (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff at Agincare for the level of care they provided to my mum. She looked forward to every morning and night call as not only was everyone so helpful but you all also provided friendship. I can’t fault a single thing and I am so grateful for everything you all did for
her, no job was too big or small.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you for your kind review, it was an absolute pleasure being a part of your Mum's care. The whole team has felt her loss and was saddened at her passing. Best wishes to you and the family, and the gorgeous new addition, your Mum would be so proud.


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Review from R I (Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Agincare for four years and have the best carers taking care of me. I am constantly supported and I am regularly assessed for my changing needs.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you for your kind review, a favourite call for all the staff that visit.


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Review from Caroline W (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Agincare to be helpful and the staff very friendly. The carers have made a change in my life by helping me and/or doing things around the house. Sometimes I don't see anyone for 24 hours apart from the carers and I am so grateful to have that. The office staff always try and book
carers to come when I have my shopping coming in between 11/12 midday or if I have appointments.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you very much for your kind review, all staff are happy to assist where at all possible.


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Review from Josephine F (Client) assisted by family/friend published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management has always been helpful and the staff have been friendly, and supportive and do go out of their way if they can help in any other way. They have outstanding kindness and talk to them without judgement.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you very much for your kind review. We are always willing to help and adapt to client's needs and wishes.


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Review from A H (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I get from Agincare. All the carers are very polite, and cheerful and do a good job in putting my wraps on my legs. I love to have creams on first and then tights and the wraps on last and then put on socks if I need them. I am very well looked after. Also, they do any
job that I need doing such as washing up and taking the rubbish and recycling bags. I can rely on them and would recommend this firm.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you very much for your kind review, all staff are willing to assist where possible.


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Review from N M (Nephew of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always happy to see my uncle as he cheers them up a lot. Nothing seems to be a problem for his carers to deal with. They are normally on time for his calls. We are very pleased with the service they provide for both of us.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you very much for your review, we all enjoy visiting your uncle.


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Review from Melissa G (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not live near Mum, so don’t have regular contact with the carers. However, I am in contact with Mum two or three times a week. I have visited fairly regularly and have witnessed the carers at work. I have nothing but praise for the ethical and caring way they help Mum. Not only does this apply
to the carers ‘on the ground’ but also to management in the office. The service is, in my opinion, outstanding. I also know that Mum's relationship with the carers is great and the rapport could not be better. A first-class service - thank you.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you so much for the kind review, it is our pleasure to care for your mother.


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Review from Anthony L (Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare have been visiting me in my home since I came out of hospital. I had a fall which broke my femur and now I am living with physical immobility, needing a stair lift at home.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you for taking the time to review the service.


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Review from Nigel B (Son of Client) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and professional. They treat Mum with dignity and respect at all times. The care we receive is outstanding and a great comfort to me and the rest of the family. Thank you Agincare Eastbourne (Home Care & Live-in Care).

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you for your lovely review, Your mum is a delight to care for and your dedication to looking after your mum shows, it is our pleasure.


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Review from Jackie R (Wife of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has a sitting service once a week so I can have some free time. He gets on extremely well with the sitter and enjoys her company. His sitter is always pleasant and happy and makes sure my husband is comfortable and has everything he needs. She interacts with him very well and has built up
a great relationship with him. She encourages him to help with hanging the washing and she is always ready to help with any chores that need doing.

Reply from Sheena Wilkins, Manager at Agincare Eastbourne (Home Care & Live-in Care)

Thank you for your kind review, I am so pleased to hear that they get on so well.


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Review from Deborah F (Relative of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers go above and beyond in their care. The manager is exceptional, she goes above and beyond for her clients. Our auntie was with this agency for the last year of her life. Living 2 hours away we relied on the agency for everything and they did not let us down in the care given. Auntie
was hoisted up to 2 -4 times a day. Showered and always looked and appeared well-groomed. Auntie wanted to die at home in her own bed. It is because of this agency her wish was carried out. Having got a phone call on the Saturday, the manager and her lovely carer stayed with her. They stayed until we got there and would have continued to stay (in their own time). Words are not enough, but on Auntie's behalf, we say a big, big thank you.

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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Agincare Eastbourne (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Agincare Eastbourne (Home Care & Live-in Care) is calculated as follows: ( (64 Excellents x 5) + (5 Goods x 4) ) ÷ 69 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Eastbourne (Home Care & Live-in Care) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Sheena Wilkins

Job Title: Registered Manager

Joined: 2018

Sheena began her career with Agincare in 2004 as a Registered Manager and stayed for four years returning to Agincare again in 2018. Sheena's career in care began 35 years ago and since then has worked her way up to the top. I started off as a care worker in a care home and worked in various roles working towards senior roles, such as Supervisor, Care Coordinator, Deputy Manager and finally Registered Manager.


Sheena currently holds a Level 3 & 4 in Health and Social Care and is currently completing Level 5. Other qualifications include, TTT Moving and Handling, TTT Medication, First Aid trained and Mental Health First Aid trained.


Sheena is incredibly passionate about care and ensuring everyone receives the best possible outcomes, a real passion is end-of-life care.


Having two grown-up children, one grandchild and another on the way, family is paramount. Outside of work, Sheena enjoys relaxing with her dogs, reading and socialising with friends and family, also being an avid rugby fan, Sheena loves days out to Twickenham to watch rugby games, especially The Six Nations or The World Cup.


Frequently Asked Questions about Agincare Eastbourne (Home Care & Live-in Care)

What Type of Services does Agincare Eastbourne (Home Care & Live-in Care) offer?

Agincare Eastbourne (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Eastbourne (Home Care & Live-in Care) employ?

Agincare Eastbourne (Home Care & Live-in Care) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Eastbourne (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Eastbourne (Home Care & Live-in Care) has an Enhanced Service – more info.