Agincare Andover (Home Care & Live-in Care)

28A High Street, Andover SP10 1NN
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9.4 23 Reviews
  • Agincare Andover (Home Care & Live-in Care), Andover
The Agincare UK Andover branch provides home care to the elderly, adults and children with learning disabilities.

Home care services include personal care, shopping trips, companionship, housework, mental health care and palliative care.

Established in March 2015, Agincare UK Andover has a dedicated team of care workers working 24/7 to support clients to maintain their independence and health in their own home.

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Care Provided by Agincare Andover (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Steve Tayler (Registered Manager)

Funding & Fees Guide for Agincare Andover (Home Care & Live-in Care)

  • Prices

  • £13.52 - £30.35

Agincare Andover (Home Care & Live-in Care) Reviews (23)

Total of 23, showing 1-20
9.4

Agincare Andover (Home Care & Live-in Care) has a Review Score of 9.4 (9.350) out of 10, based on 17 reviews in the last 2 years. Over all time Agincare Andover (Home Care & Live-in Care) has 23 reviews.

Overall Experience

  • 11
  • 8
  • 1
  • 3
  • 0

Date Published

23
8
12
17
6

Review from N D (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am usually asked what I need. Care is taken to see that I do not consume any food or drink which has been kept beyond the latest date for safe use. The carer will usually check if I have taken or I'm ready to take my prescribed medication, also if I am wearing my emergency alarm. The carer changes
items of clothing when necessary and informs me when I need to add anything to the shopping list in the way of food and drink. Before leaving the carer reports all is done and asks if any further service is required and will promptly do anything I might mention. I have not mentioned everything the carers do but they quickly do different things at different times of the day.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much for taking the time to share your experience with us. We're delighted to hear that our carers are attentive ensuring your safety, comfort and needs are always to your needs and ensure your safety and comfort are a top prioritised. It's great to know they're thorough and responsive to any additional requests. If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know.


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Review from Anthony H (Client) assisted by family/friend published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time that Agincare has been coming into our home to give support and help to my husband, they have all shown us the utmost respect and given him dignity when assisting him in the shower and washing him. It is always a pleasure to receive them into our home with their friendly faces and cheerful
demeanour.

Reply from Craig Paget, Operations Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to give us feedback on our service. It is truly appreciated and welcomed. We will share this with our wonderful care team.


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Review from D A (Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care service I am given is very good.

Reply from Craig Paget, Operations Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to provide feedback on the service that you have received. It is always appreciated and we will pass this on to the carers that have visited you.


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Review from P O (Son of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It has been a source of concern & frustration for our family. While I appreciate the friendly demeanour of the staff, the overall level of care has not met our expectations. One of the most pressing issues has been the lack of attention to basic hygiene. Despite our repeated requests, my father is not
consistently encouraged to take showers, which is essential for his well-being. The timing of the caregivers' visits has been problematic. On several occasions, they have arrived late, often just before lunchtime, which disrupts my father's routine and leaves him without proper morning care. It's concerning that these visits, are instead rushed & inadequate. A significant issue is the lack of attention to his clothing. Multiple times for staff to ensure he is wearing clean clothes, yet this has not been consistently addressed. While I want to acknowledge the friendly nature of the staff, which is certainly a positive aspect, it is not enough to compensate for the shortcomings in care.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to share your concerns. We sincerely apologise that your father's care has not met your expectations, and I understand the frustration this has caused. We are addressing the issues you mentioned. We will ensure that your father is consistently encouraged to maintain proper hygiene, and I will personally work with our team to improve the timing and quality of visits to better fit his routine. Additionally, we will ensure that his clothing is regularly checked and kept clean, as this is a basic and important aspect of his care. While we appreciate your kind words about our staff, we know that friendliness alone is not enough, and we are committed to improving in the areas where we've fallen short. Please feel free to contact us directly on 01264 369491 so we can further discuss how we can provide the level of care your father deserves.


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Review from Leslie K (Husband of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had daily care for my wife since July 2021. In sometimes difficult times, Agincare has always attended. They are responsive to special needs. We have good relationships with the carers and value particularly the care provided by our regular carer.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for your review, it is lovely to hear that you are happy with the carers.


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Review from H M (Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Agincare for a few years now as a service user. I am a disabled parent, and I struggle with the inability of Agincare to change my times during the school holidays, especially summer as it is 6 weeks. I have to either have the 7 am slot of term time or go without morning care. This
makes an already tiring and difficult month and a half increase in difficulty and I need increased care from my young carer children if I do not have my partner staying with us. The inflexible nature of the care hours available is an issue for a family with children, as a whole. I obviously do not expect them to change the diary daily for us, however, when asking for a longer-term change of hours, such as earlier on a Sunday, we were left with cancelling Sunday care altogether as the only option. This is difficult as last-minute laundry and school preparation for the week happen on a Sunday, and I am without my care and support. I would like it to be more flexible for moving hours.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to share your experience with us. we sincerely appreciate your feedback and understand how important flexible care arrangements are. I'm sorry to hear that the current scheduling has added to the challenges you face, especially during the school holidays. We strive to provide the best support possible and I regret that we fell short in accommodating your needs for adjusted care hours. We would love to discuss this further and explore how we can better meet your requirements. Please feel free to reach out to us directly by contacting the office, so we can work together to find a solution that fits your family's needs. Thank you for your continued trust in Agincare. Your feedback is invaluable in helping us improve our services.


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Review from A R (Daughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Poor medication administration.
Poor following instructions on their care plan.
Poor communication with clients' family.
Days when my dad doesn't get any food prepared for the whole day.
No understanding of dementia.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for bringing your concerns to our attention. We genuinely regret to hear about the difficulties you and your father have experienced with our services. It's clear that we did not meet your expectations and for that, we sincerely apologise. Medication administration and proper care planning are critical, especially for clients living with dementia. We are particularly concerned about the instances of poor communication and meal preparation. These are areas we take seriously and your feedback highlights the need for improvement. We would appreciate the opportunity to discuss your experiences in more detail. Please reach out to us by contacting the office so we can address these issues and ensure your father receives the quality care he deserves. Thank you for your patience and for helping us improve our services.


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Review from Ann H (Wife of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel so lucky to have our particular carer but on the days she doesn't come we are very pleased to have an alternative. All the carers employed by Agincare work to a very high standard and we are more than happy to have them in our home and find all the carers to be friendly, helpful, and respectful.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

I am so pleased to hear that you are happy with the Carers that visit, thank you for taking the time to leave us a review.


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Review from Philip G (Client) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good just keep up your good work.
The carers are just like family to me.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

I am so pleased to see that you feel you receive good care from our staff, thank you for taking the time to leave us a review.


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Review from M G (Wife of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare provides take-a-break care of 4 hours per week for me and is paid for by Hampshire Adult Services. I am the primary carer for my husband who has Parkinson's' (Stage 4). They have all been lovely. All tasks are well carried out and they are companionable and friendly people. We always know who
is coming (One Touch schedule) and as far as they are able they are always on time.
Contact with the office is easy, helpful, and friendly.

Reply from Steve Tayler, Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much for the lovely review that you have added for Agincare Andover, it is so heartwarming to hear how compassionate and friendly you and your husband find the staff.


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Review from J B (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent group of carers visit us daily. They are knowledgeable, compassionate, and do an excellent job. The visit scheduling and communication by the office can at times be a little erratic, but that is not a major issue and is normally good.

Reply from Steve Tayler, Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for your review, it is lovely to hear you refer to the staff team as an excellent group. I would however like to sincerely apologise for the difficulties at times with the scheduling and communication with the office this is something that we are working hard to improve.


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Review from Sue H (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are good and friendly. Office staff seem to struggle with keeping clients informed! Cannot comment further since I have no experience with any other company.

Reply from Steve Tayler, Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for your review, it is lovely to hear that you find the carers good and friendly. I would however like to sincerely apologise for the difficulties with communication from the office this is something that we are working hard to improve.


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Review from D G (Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Girls arrive at each visit with a greeting and a smile. Treated with respect and dignity. Talk while care is given. Happy with all carers and care given each visit. Room always tidied and soiled pads etc put in outside bin, laundry put in washing machine or if machine already in use beside machine in
utility room.

Reply from Steve Tayler, Manager at Agincare Andover (Home Care & Live-in Care)

Good morning, thank you so much for such a lovely review, it is so nice to read that you are treated with dignity & respect by smiling and engaging staff.


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Review from S D (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care provided for my Mum. Mum has a regular carer who understands her needs and goes about her daily visits with efficiency and friendliness.
A recent Care Review took place which was very thorough. It updated Mum’s circumstances and was carried out with understanding
and good humour.
I would recommend Agincare to anyone needing elderly care.

Reply from Steve Tayler, Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much for such a positive review of the service provided to your mum. Staff take great pleasure in her support – I will of course pass on your comments to them as well as the office staff member who undertook the recent review.


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Review from D B (Wife of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We never have any problems with the staff - they are all very friendly, helpful and polite. They always treat my husband with respect and preserve his dignity at all times. They have the training and observational skills that allow them to recognise if further help is required and advise if medical
help is needed.

Reply from Steve Tayler, Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much for such a positive review, it is always a pleasure to receive such complimentary feedback regarding our staff team, which I will of course share with them.


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Review from C C (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Review went well, professional and respectful. Happy to do this.

Reply from Steve Tayler, Manager at Agincare Andover (Home Care & Live-in Care)

I am so pleased that your recent review went well and that you are happy with the service we are providing.


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Review from Colin B (Husband of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers themselves are, in the main, excellent and dedicated. They are knowledgeable and friendly and provide a consistently high level of care.
The rota management does require improvement - changes often happen with little notice, which does cause frustration. I do understand that unforeseen events
do occur, delays happen, and rota changes are the result. What is not consistent, however, is the client being informed. Sometimes, we are told, but not on other occasions.

Reply from Steve Tayler, Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much, Colin, for taking the time to leave a review for Agincare Andover; I am so pleased with your comment that our staff provide consistently high levels of care – this is very much appreciated and heart-warming.
I fully acknowledge the frustration that changes to schedules cause and apologise that you are not consistently notified of these changes; I will ensure that this is communicated to our office team in order to rectify this.


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Review from Paul H (Client) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Care workers are good but timing schedule is all over the place. Usually late but sometimes up to an hour early! When the rota times change am almost never informed. HOPELESS

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Review from P H (Husband of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rota's are a big problem. We have only had 4 rota's which gave us a week's carers.
After three years, the service should be better. We cannot make any plans for the day when we have no rota. We get rotas with times own but no carer. The times are a help.

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Review from Tim P (Client) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

As the principal carer for my mother, I am provided with a weekly, three-hour 'sit' with her', so that I can go out.
Unfortunately, the organisation and implementation of this have been problematic.
There have been late cancellations, time slippages and poor communication with us.
There have been
improvements lately and I have no problem with the performance of the staff who attend.
I would like to be able to rely on the sits to take place as scheduled.

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Current Review Score: 9.4 (9.350)

Overview of Review Score

The Review Score of 9.4 (9.350) out of 10 for Agincare Andover (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.350 for Agincare Andover (Home Care & Live-in Care) is calculated as follows: ( (57 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 100 Ratings = 4.35

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Andover (Home Care & Live-in Care) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Steve Tayler

Job Title: Registered Manager

Joined: 2022

Steve joined the Andover branch as a Registered Manager in November 2022 and has worked in care for 30 years.


Steve has a range of experience within the care sector, working in Adult and Children Services and taking on a variety of roles to be able to take on the role he is in today. Steve has previously worked as a carer, support worker, senior manager, and area manager in both residential services and domiciliary care, and is now a registered manager.


With 30 years in the industry, Steve has gained many qualifications, including NVQ Levels 2, 3 & 4 and management training.


Frequently Asked Questions about Agincare Andover (Home Care & Live-in Care)

What Type of Services does Agincare Andover (Home Care & Live-in Care) offer?

Agincare Andover (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Andover (Home Care & Live-in Care) employ?

Agincare Andover (Home Care & Live-in Care) employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Andover (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Andover (Home Care & Live-in Care) has an Enhanced Service – more info.